Discussion about, and issues with, new website & booking engine post 13 Nov 16
Nov 14, 2016, 12:42 pm
#31
Join Date: May 2016
Posts: 1,167
wow, the new site looks pretty, but its simply pretty rubbish... i cant find any availability of rewards flights in any class from london to las vegas in June 2017, when previously (pre-upgrade) there were econ, prem econ and even a few upper class. I also seem to have missing tier points, and its generally harder to use the website.
Nov 14, 2016, 9:59 pm
#33
Join Date: Oct 2013
Location: Lichfield
Programs: BA Silver, Hilton Diamond
Posts: 290
I did an Amex Gold points transfer to Virgin on the 10th November. The transfer normally takes 30 minutes. Points still not received in my Virgin account today. I just logged onto my Amex account and it states "rejected" by Virgin.
Nov 15, 2016, 2:53 am
#34
Join Date: Mar 2016
Posts: 18
Anyone else seeing inaccurate tier point counts? My new TP count (which as I understood it should be just taking the pre-November 13th value and multiplying by 25) is off by about 150 (so 6 TPs under the old system).
I have a suspicion that they didn't count Tier Points accrued with the bonus that they ran earlier this year, but I'm not certain.
I have a suspicion that they didn't count Tier Points accrued with the bonus that they ran earlier this year, but I'm not certain.
Flying Club are currently looking into it and have said they'll come back to me.
Nov 15, 2016, 3:13 am
#35
Join Date: Mar 2016
Location: UK
Programs: VS Gold
Posts: 512
Exactly the same here for me as well, I'm missing 9 TPs (225 in "new" money), all of which were gained through the summer TP promotion.
Nov 15, 2016, 9:21 am
#36
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,631
The new app is the same Fly Delta App with the VS colors. The website also has a lot of delta.dumb components but with a different design.
Nov 15, 2016, 10:28 am
#37
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,204
I'm assuming that VS disabled this sort of functionality whilst they made the switch but didn't put in the processes to tell anyone that!
I'd give it another try.
Nov 15, 2016, 10:34 am
#38
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
BofA miles into my FF account delayed
Hi,
Normally my CC miles posted to my account around the 8th of the month. Now it is already the 15th and nothing shows.
Did the issue of a new FF number mess up the BofA or Virgin system?
Normally my CC miles posted to my account around the 8th of the month. Now it is already the 15th and nothing shows.
Did the issue of a new FF number mess up the BofA or Virgin system?
Nov 15, 2016, 11:28 am
#39
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
For the web site, they should consider copying Delta.com, which is reasonably clean and functional. Virgin though has instead put in giant graphics, requiring the user to scroll down and down (only to find that the desired functionality is missing!)
Nov 15, 2016, 1:06 pm
#40
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,204
more like they turned off the transfer mechanism whilst they did the website transfer.
The VS system still retains all the historic FC numbers attached to your account.
I'd give it a couple more days before chasing as a number of people have said their miles from various sources have yet to appear.
But in your FC account have you clicked on the full history rather than just look at the summary which for me says my last transaction was in June but the full detaails has my MBNA drop for november
The VS system still retains all the historic FC numbers attached to your account.
I'd give it a couple more days before chasing as a number of people have said their miles from various sources have yet to appear.
But in your FC account have you clicked on the full history rather than just look at the summary which for me says my last transaction was in June but the full detaails has my MBNA drop for november
Nov 15, 2016, 7:38 pm
#41
Join Date: Aug 2013
Posts: 1,710
I am seeing the same thing and posted about it a couple of days ago in the thread on the website upgrade. The folks in the UK are reporting similar with the MNBA cards issued there. The website is still a mess and buggy (there is a very long thread on the various issues over on v-flyer website). Personally I am going to give it a couple of weeks before I follow up.
Nov 16, 2016, 5:08 am
#42
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
more like they turned off the transfer mechanism whilst they did the website transfer.
The VS system still retains all the historic FC numbers attached to your account.
I'd give it a couple more days before chasing as a number of people have said their miles from various sources have yet to appear.
But in your FC account have you clicked on the full history rather than just look at the summary which for me says my last transaction was in June but the full detaails has my MBNA drop for november
The VS system still retains all the historic FC numbers attached to your account.
I'd give it a couple more days before chasing as a number of people have said their miles from various sources have yet to appear.
But in your FC account have you clicked on the full history rather than just look at the summary which for me says my last transaction was in June but the full detaails has my MBNA drop for november
Nov 16, 2016, 11:01 am
#43
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
I foolishly moved the minimum Tesco points over during the transition, but they eventually arrived. No 10% bonus though but I never really saw that advertised other than on some blogs.
Basically the account number thing should be a non-issue. For years VS have changed numbers according to status but kept track of the old numbers so things like CC credits would still work.
As far as booking awards, I'm afraid to try... but I burned most of my miles pre-devaluation
, although I'm sure the cheaper ex-HKG UC award will tempt me back at some point.
Basically the account number thing should be a non-issue. For years VS have changed numbers according to status but kept track of the old numbers so things like CC credits would still work.
As far as booking awards, I'm afraid to try... but I burned most of my miles pre-devaluation
, although I'm sure the cheaper ex-HKG UC award will tempt me back at some point.
Nov 16, 2016, 11:40 am
#45
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Searched for Award Ability for 3 > found some but as one was of a child it couldn't be done online and they says Chat should be used
No wait time and rep got it done with minimal delays etc. Impressed with the Chat responsiveness
No wait time and rep got it done with minimal delays etc. Impressed with the Chat responsiveness