JetBlue Points match for Elevate members
Aug 12, 2016, 10:47 am
#571
Join Date: Sep 2012
Posts: 4,431
Just got off the phone after a 30+ min coversation with JB.
Another issue is that I booked my flight with Expedia because it offers free 24 hr cancellation. Unfortunately, because of this, the reservation doesn't show up when I log onto jetblue.com online (even though I can pull it up on my phone app
). The agent emailed me an updated itinerary and gave me the ticket number. I had JB change the reservation to 8/30. My concern is that because the flight isn't linked to my TrueBlue account, I won't automatically get points for the flight, and more importantly, JB won't automatically give me the 75K match. The agent said I have to call JB after my flight and have them credit my account. She said that SHOULD trigger the 75K match. However, my flight is on 8/30, which is dangerously close to 8/31 deadline.
Another issue is that I booked my flight with Expedia because it offers free 24 hr cancellation. Unfortunately, because of this, the reservation doesn't show up when I log onto jetblue.com online (even though I can pull it up on my phone app
). The agent emailed me an updated itinerary and gave me the ticket number. I had JB change the reservation to 8/30. My concern is that because the flight isn't linked to my TrueBlue account, I won't automatically get points for the flight, and more importantly, JB won't automatically give me the 75K match. The agent said I have to call JB after my flight and have them credit my account. She said that SHOULD trigger the 75K match. However, my flight is on 8/30, which is dangerously close to 8/31 deadline.
Aug 12, 2016, 11:00 am
#572
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Just got off the phone after a 30+ min coversation with JB.
Another issue is that I booked my flight with Expedia because it offers free 24 hr cancellation. Unfortunately, because of this, the reservation doesn't show up when I log onto jetblue.com online (even though I can pull it up on my phone app). The agent emailed me an updated itinerary and gave me the ticket number. I had JB change the reservation to 8/30. My concern is that because the flight isn't linked to my TrueBlue account, I won't automatically get points for the flight, and more importantly, JB won't automatically give me the 75K match. The agent said I have to call JB after my flight and have them credit my account. She said that SHOULD trigger the 75K match. However, my flight is on 8/30, which is dangerously close to 8/31 deadline.
Another issue is that I booked my flight with Expedia because it offers free 24 hr cancellation. Unfortunately, because of this, the reservation doesn't show up when I log onto jetblue.com online (even though I can pull it up on my phone app
). The agent emailed me an updated itinerary and gave me the ticket number. I had JB change the reservation to 8/30. My concern is that because the flight isn't linked to my TrueBlue account, I won't automatically get points for the flight, and more importantly, JB won't automatically give me the 75K match. The agent said I have to call JB after my flight and have them credit my account. She said that SHOULD trigger the 75K match. However, my flight is on 8/30, which is dangerously close to 8/31 deadline.
Aug 12, 2016, 11:41 am
#573
Original Poster
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Just got off the phone after a 30+ min coversation with JB.
Another issue is that I booked my flight with Expedia because it offers free 24 hr cancellation. Unfortunately, because of this, the reservation doesn't show up when I log onto jetblue.com online (even though I can pull it up on my phone app). The agent emailed me an updated itinerary and gave me the ticket number. I had JB change the reservation to 8/30. My concern is that because the flight isn't linked to my TrueBlue account, I won't automatically get points for the flight, and more importantly, JB won't automatically give me the 75K match. The agent said I have to call JB after my flight and have them credit my account. She said that SHOULD trigger the 75K match. However, my flight is on 8/30, which is dangerously close to 8/31 deadline.
Another issue is that I booked my flight with Expedia because it offers free 24 hr cancellation. Unfortunately, because of this, the reservation doesn't show up when I log onto jetblue.com online (even though I can pull it up on my phone app
). The agent emailed me an updated itinerary and gave me the ticket number. I had JB change the reservation to 8/30. My concern is that because the flight isn't linked to my TrueBlue account, I won't automatically get points for the flight, and more importantly, JB won't automatically give me the 75K match. The agent said I have to call JB after my flight and have them credit my account. She said that SHOULD trigger the 75K match. However, my flight is on 8/30, which is dangerously close to 8/31 deadline.
Aug 12, 2016, 11:42 am
#574
Join Date: Sep 2012
Posts: 4,431
Aug 12, 2016, 11:56 am
#575
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
B6 is jetblue, your account number. Also jetblue is awful at updating. So wait until later to check if your flight shows up in your account.
Aug 12, 2016, 12:08 pm
#576
Join Date: Sep 2012
Posts: 4,431
I'll check my account later. But the agent said the res isn't linked to my TB account and she can't link it. The email I received doesn't have my TB attached to it.
Aug 14, 2016, 8:15 pm
#577
Join Date: Nov 2015
Location: San Francisco Bay Area, Las Vegas
Programs: Global Entry/TSA PreCheck
Posts: 154
After signing up for the JetBlue points match, I still had a few previously-booked VX flights to finish off before I could do the necessary round trip B6 flights. I flew from SFO to LAS on July 27, and I received my TrueBlue points for that flight on July 29. On August 1, I flew LAS-LBG-OAK. I waited for over a week to receive my TrueBlue points for that flight, but nothing came.
On August 12, I contacted B6 and inquired about why I had not received my TrueBlue points for that August 1 flight. In the same message, I also asked them to confirm that I have completed my points match offer. Today (August 14), I received a reply from B6 stating that I should receive my missing TrueBlue points within 72 hours and that I should receive my points match TrueBlue points in 4-6 weeks.
These flights were my first experience flying with B6. Is it common for that airline to not automatically credit points for flights, requiring me to contact them to get my missing TrueBlue points? Granted, two flights is a very small sample size. But a 50% failure rate seems incredibly bad. I don't recall ever having to contact VX to get missing Elevate points, and that has been A LOT of flights with VX over the years.
On August 12, I contacted B6 and inquired about why I had not received my TrueBlue points for that August 1 flight. In the same message, I also asked them to confirm that I have completed my points match offer. Today (August 14), I received a reply from B6 stating that I should receive my missing TrueBlue points within 72 hours and that I should receive my points match TrueBlue points in 4-6 weeks.
These flights were my first experience flying with B6. Is it common for that airline to not automatically credit points for flights, requiring me to contact them to get my missing TrueBlue points? Granted, two flights is a very small sample size. But a 50% failure rate seems incredibly bad. I don't recall ever having to contact VX to get missing Elevate points, and that has been A LOT of flights with VX over the years.
Aug 14, 2016, 8:34 pm
#578
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
After signing up for the JetBlue points match, I still had a few previously-booked VX flights to finish off before I could do the necessary round trip B6 flights. I flew from SFO to LAS on July 27, and I received my TrueBlue points for that flight on July 29. On August 1, I flew LAS-LBG-OAK. I waited for over a week to receive my TrueBlue points for that flight, but nothing came.
On August 12, I contacted B6 and inquired about why I had not received my TrueBlue points for that August 1 flight. In the same message, I also asked them to confirm that I have completed my points match offer. Today (August 14), I received a reply from B6 stating that I should receive my missing TrueBlue points within 72 hours and that I should receive my points match TrueBlue points in 4-6 weeks.
These flights were my first experience flying with B6. Is it common for that airline to not automatically credit points for flights, requiring me to contact them to get my missing TrueBlue points? Granted, two flights is a very small sample size. But a 50% failure rate seems incredibly bad. I don't recall ever having to contact VX to get missing Elevate points, and that has been A LOT of flights with VX over the years.
On August 12, I contacted B6 and inquired about why I had not received my TrueBlue points for that August 1 flight. In the same message, I also asked them to confirm that I have completed my points match offer. Today (August 14), I received a reply from B6 stating that I should receive my missing TrueBlue points within 72 hours and that I should receive my points match TrueBlue points in 4-6 weeks.
These flights were my first experience flying with B6. Is it common for that airline to not automatically credit points for flights, requiring me to contact them to get my missing TrueBlue points? Granted, two flights is a very small sample size. But a 50% failure rate seems incredibly bad. I don't recall ever having to contact VX to get missing Elevate points, and that has been A LOT of flights with VX over the years.
Aug 15, 2016, 10:01 am
#579
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Virgin is savvy:
Nice match, my friend. Someone was using their noggin. As a little thank you for transferring your points to Elevate, we're offering 25% off fares fares when you book by August 29 and fly through October 15, 2016. Use this one time promo code just for you and take off with movies, food, and happy hour on-demand.
Aug 15, 2016, 10:28 am
#580
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Aug 15, 2016, 10:52 am
#581
Join Date: Sep 2012
Posts: 4,431
I contacted another JB agent and she was able to attach the flight to my account. Not sure why the first agent couldn't do it.
Aug 15, 2016, 11:25 am
#582
Join Date: May 2011
Programs: AA EXP, DL Plat, VX Gold, VS Gold, HHonors Gold; SPG Gold; Marriott Gold
Posts: 238
Aug 15, 2016, 1:48 pm
#583
Join Date: Oct 2009
Location: Washington, DC area
Programs: Air: Many; Hotel: HH D, HY G, IHG P, MR S, RR
Posts: 504
VX email to JB points match customers
Aug 15, 2016, 2:46 pm
#584
Join Date: Mar 2011
Location: LAX
Posts: 226
Yeah really clever wording.
Nice match, my friend. Someone was using their noggin. As a little thank you for transferring your points to Elevate...
Did they only send this to those who transferred SPG points or whatever to get VX miles?!
... or anyone who JetBlue confirmed the point balance with?
Either or I suppose they're glad they tanked a lot of their competitors points. I had almost enough VX miles to qualify. Never know what to use them for.
Aug 15, 2016, 2:51 pm
#585
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Yeah really clever wording.
Nice match, my friend. Someone was using their noggin. As a little thank you for transferring your points to Elevate...
Did they only send this to those who transferred SPG points or whatever to get VX miles?!
... or anyone who JetBlue confirmed the point balance with?
Either or I suppose they're glad they tanked a lot of their competitors points. I had almost enough VX miles to qualify. Never know what to use them for.
Nice match, my friend. Someone was using their noggin. As a little thank you for transferring your points to Elevate...
Did they only send this to those who transferred SPG points or whatever to get VX miles?!
... or anyone who JetBlue confirmed the point balance with?
Either or I suppose they're glad they tanked a lot of their competitors points. I had almost enough VX miles to qualify. Never know what to use them for.