Ask a United Reservation Agent - Q & A thread
Apr 6, 2011, 8:29 am
#211
Join Date: Mar 2010
Location: Illinois-downstate
Programs: UA 1K, UA MM, Marriott Platinum
Posts: 955
I thought that was probably the case, but I still may give the 1K line a call. Thanks for the quick reply.
Apr 6, 2011, 10:40 am
#212
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
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...*There is now a nice and easily visible feature when checking your itineraries to see if you have had a schedule change in this thread starting with post 50.
The error has been especially egregious in this case, because they changed the departure from a Monday to a Sunday, but didn't change any of the connections leaving the passenger "connecting" in GUM for 26 hours.
I'm trying to figure out where the moron is that would make this kind of ignorant change (without telling anyone).
Apr 6, 2011, 1:04 pm
#213
Join Date: Dec 2001
Location: Florida
Programs: UA 2MM
Posts: 1,917
UA had a schedule change and it changed my international arrival to city XXX to about 3 hours later. Miss Kok was ticketed domestic flying into city XXX on the same day to meet me, so the agent was nice enough to change her reservation (no change fee) to a later flight arriving about the same time as me. But when I look in her resv, it is not showing her as "Upgrade pending" (for UDU) for the new flight. So my guess is it is just a matter of calling and getting her added to the list, but I do not want to endanger the no-fee change that the agent made, as I don't think the agent was really supposed to make this change without a change fee.
Do you think that there is there any risk that calling will make them review and scrutinize the record?
Do you think that there is there any risk that calling will make them review and scrutinize the record?
Apr 6, 2011, 1:37 pm
#214
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Join Date: Jan 2002
Location: Greater DC
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UA had a schedule change and it changed my international arrival to city XXX to about 3 hours later. Miss Kok was ticketed domestic flying into city XXX on the same day to meet me, so the agent was nice enough to change her reservation (no change fee) to a later flight arriving about the same time as me. But when I look in her resv, it is not showing her as "Upgrade pending" (for UDU) for the new flight. So my guess is it is just a matter of calling and getting her added to the list, but I do not want to endanger the no-fee change that the agent made, as I don't think the agent was really supposed to make this change without a change fee.
Do you think that there is there any risk that calling will make them review and scrutinize the record?
Do you think that there is there any risk that calling will make them review and scrutinize the record?
Apr 7, 2011, 1:03 pm
#215
Join Date: Dec 2001
Location: Florida
Programs: UA 2MM
Posts: 1,917
Problems? And how to solve them without costing me a change-fee, as promised by the agent on day of change?
Apr 7, 2011, 1:20 pm
#216
Used to be PWMRamper
Join Date: Dec 2009
Location: ATL
Programs: Marriott Platinum
Posts: 999
When I look at the resv on UAL.COM and click "View e-receipts", it shows the new flight in the e-ticket receipt, but it does not show a different ticket number nor a different issue date (from when the resv. was actually ticketed). So the flight number and times on the e-ticket I see online currently do match the flight in the reservation. But .... the e-ticket also shows the Cabin in the "Flight Info" as "Economy (W)" but two lines below that, it shows a "Fare code: TAP21CS". I think the original flight was booked in T class, but when the agent moved her to the new flight, she might have grabbed a W seat.
Problems? And how to solve them without costing me a change-fee, as promised by the agent on day of change?
Problems? And how to solve them without costing me a change-fee, as promised by the agent on day of change?
I would think you'd be fine if you called. You'd have to dig into the reservation and ticketing history to see a revalidated e-ticket, and the agent is unlikely to do that.