Consolidated "Lounge Access in SYD" Thread [Merged]
Jan 20, 2008, 12:25 am
#106
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Jan 20, 2008, 1:18 am
#107
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It would be very nice if UA set up a customer service desk in the NZ lounge like QF has in the AC at LAX. Aside from the QF plaque on the door, that is the only differentiating factor in the two situations here... except that the NZ lounge has better food/drink offerings than the AC
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Last edited by HeadInTheClouds; Jan 20, 2008 at 1:30 am
Jan 20, 2008, 1:35 am
#108
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Also agreed. After all, QF does the exact same thing on the other end of this route at LAX. Hard to see how this action spins into a UA slam vs. QF when they're in the very same shoes. No one is saying that QF "isn't serious about the American market" by using AA for lounge services.
Jan 20, 2008, 1:42 am
#109
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I disagree with this completely. Their partner's lounge is so good, the amount they'd need to invest to match that quality couldn't possibly be a correct business decision.
Having just been there, with the chance to try all 3 lounges (NZ, SQ Raffles, and UA IFL), this decision immediately vaults them from a distant 3rd to a clear 1st with very little downtime and likely minimal cost. This is the kind of intelligent decision people like to bash UA's management for not making.
Having just been there, with the chance to try all 3 lounges (NZ, SQ Raffles, and UA IFL), this decision immediately vaults them from a distant 3rd to a clear 1st with very little downtime and likely minimal cost. This is the kind of intelligent decision people like to bash UA's management for not making.
Putting people in the nicer NZ lounge would surely get some thinking about the NZ product and in turn some may end up flying NZ.
I am still sticking with its just another step before UA start to reduce flights to Australia.
With V Australia, QF A380's, Jetstar and also NZ expanding over the next 12-48 months the hardest airline hit will be UA
Jan 20, 2008, 1:43 am
#110
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Also agreed. After all, QF does the exact same thing on the other end of this route at LAX. Hard to see how this action spins into a UA slam vs. QF when they're in the very same shoes. No one is saying that QF "isn't serious about the American market" by using AA for lounge services.
Also most importantly AA dont' fly to Australia where as NZ does fly to the US
Jan 20, 2008, 1:53 am
#111
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And UA will put money into the NZ lounge via fees. I just don't see the average customer being cognizant or concerned about upfront capital issues when it comes to lounge services. The AA LAX AC still ranks down with the worst of domestic lounges in food/drinks. You can't even get a coke there without feeling compelled to tip (which Australians just LOVE about the US anyway!). As I mentioned, the only differentiating factor between the two situations is the QF customer service rep at the LAX AC, which it would be very nice for UA to duplicate... that, and the lack of food/drinks for QF/AA of course .
k... this matters (most importantly) because? 
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Jan 20, 2008, 1:57 am
#112
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Someone else said the UA/NZ lounge arrangement is pretty much the same as the QF/AA arrangement.
They are different set ups and structures.
As I said putting people into a competitors lounge, where that competitor flies pretty much the same route is an "interesting" concept. Yes I am aware they are both *A but still!
Jan 20, 2008, 2:03 am
#113
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Yes the NZ lounge is the best but NZ also flies to the USA, although via AKL for now.
Putting people in the nicer NZ lounge would surely get some thinking about the NZ product and in turn some may end up flying NZ.
I am still sticking with its just another step before UA start to reduce flights to Australia.
With V Australia, QF A380's, Jetstar and also NZ expanding over the next 12-48 months the hardest airline hit will be UA
Putting people in the nicer NZ lounge would surely get some thinking about the NZ product and in turn some may end up flying NZ.
I am still sticking with its just another step before UA start to reduce flights to Australia.
With V Australia, QF A380's, Jetstar and also NZ expanding over the next 12-48 months the hardest airline hit will be UA
So this is rather academic anyway...
Jan 20, 2008, 2:18 am
#114
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Jan 20, 2008, 3:03 am
#115
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Very different putting a small amounts of $ a day into a lounge whereas QF put lots into a very nice lounge, but over say 5 years it may work out the same. Someone else said the UA/NZ lounge arrangement is pretty much the same as the QF/AA arrangement. They are different set ups and structures. As I said putting people into a competitors lounge, where that competitor flies pretty much the same route is an "interesting" concept. Yes I am aware they are both *A but still!
. Again, if UA put a CS desk in the NZ lounge, this would be very much on par with QF/LAX.
Last edited by HeadInTheClouds; Jan 20, 2008 at 3:22 am
Jan 20, 2008, 3:53 am
#116
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I'll re-phrase, it's yet another sign that UA may pull out of Australia over the next 12-24 months
Didn't someone say the UA staff would be moved to the NZ lounge ?
But that doesnt' mean a desk or anything I guess
Didn't someone say the UA staff would be moved to the NZ lounge ?
But that doesnt' mean a desk or anything I guess
Jan 20, 2008, 8:05 pm
#117
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Jan 20, 2008, 8:45 pm
#118
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I hope she is on an inside desk not the front desk.
Jan 21, 2008, 7:26 pm
#119
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So I'm guessing the Melbourne RCC will be closed as well?
Jan 21, 2008, 9:56 pm
#120
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