Consolidated Thread to Post Your UA Website Experiences/Complaints
Jun 5, 2007, 10:19 am
#1036
Join Date: Jan 2004
Location: Winnetka, CA
Programs: UA Premier, SPG Gold, HP/US/whatever nothing :-)
Posts: 718
Can access my account, can not and have not been able to check fares for days. 
"Please check back later"
Thanks I have and that has been of ZERO help. Oy with the poodles already!
"Please check back later"
Thanks I have and that has been of ZERO help. Oy with the poodles already!
Jun 6, 2007, 5:11 pm
#1037
Join Date: Jun 2007
Location: Boulder, Colorado
Programs: UA 1K (MM), MR Plat Prem, Hertz Pres
Posts: 1,164
The Case of the Disappearing Upgrade Status
I have an upcoming DEN-ORD-MHT...PWM-IAD-DEN (fun) trip coming up. As a blessing for my bride who is coming along, I upgraded the trip with miles. Three of the four legs upgraded (including the CJ!), but the ORD-MHT (735) didn't. There are two people up front right now, so the rest must be under capacity control, so that leg is waitlisted. It's been showing that way on-line since shortly after I booked it. However, today, that status disappeared.
I called the 1P desk, and they tell me it's still waitlisted. All fine and good, but... ummmm... Why can't I see it any more?
Another united.com mystery.
I called the 1P desk, and they tell me it's still waitlisted. All fine and good, but... ummmm... Why can't I see it any more?
Another united.com mystery.
Jun 6, 2007, 9:06 pm
#1038
Join Date: Sep 2003
Location: NTTB
Programs: UA Plat, Marriott Plat
Posts: 4,649
Trying to hand United my cash, but they resist...
"There was an error in processing your request. Please see the message below for instructions.
We are unable to retrieve fare information at this time. Please try again later."
"There was an error in processing your request. Please see the message below for instructions.
We are unable to retrieve fare information at this time. Please try again later."
Jun 7, 2007, 6:22 pm
#1039
Join Date: Jun 2005
Location: Pre-9/11 America
Posts: 5,115
I really want to fly next weekend and want, yes, want to hand UA a wad of $$$$, but I can't, because, after clicking "Purchase Itinerary" I get
We're sorry, your session timed out
Error ID FU&FUsummore885isjdiapasognsbiteme7327818458bitem e-e-e-evenharderUBroot!78178366233
Way to show off your temporary credentials and cereal box tech diplomas, IT!
We're sorry, your session timed out
Error ID FU&FUsummore885isjdiapasognsbiteme7327818458bitem e-e-e-evenharderUBroot!78178366233
Way to show off your temporary credentials and cereal box tech diplomas, IT!
Jun 8, 2007, 12:54 pm
#1040
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
Argh! Why do the reservations schedules not match up with the published schedules?! (FYI I'm looking at ONT-SFO on Nov 16)
Jun 8, 2007, 4:12 pm
#1041
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,039
Stuck at ORD for a 2:30 delay, trying to check flight status on .bomb:
Flight Summary
Sorry, your request cannot be processed at this time. We are unable to accurately determine the status of your flight request.
Sorry, your request cannot be processed at this time. We are unable to accurately determine the status of your flight request.
Jun 11, 2007, 3:36 pm
#1042
FlyerTalk Evangelist
Join Date: Sep 2000
Location: Chicago, IL
Posts: 20,404
I'm just about to go on a rampage because of this utter POS of a website. 
Seriously, is somebody at united.com actively sabotaging this hunk of crap for their own entertainment?? Daewoos and tiki huts have to be constructed more soundly than this e-commerce disaster. Zit-faced, computer geek teenagers surely could build a more reliable site.
(1) Selecting "flexible dates" is nice, but it eliminates the schedule and multi-city search modes. Deselecting "flexible dates" does the trick, but only for one search. On the second search, it seems to select itself...
(2) Sometimes the drop-down price box (in schedule mode) shows up, sometimes it doesn't.
(3) Dates in multi-city mode...we can just say that they are never saved, and each time I do another search, I HAVE TO RE-ENTER THEM. Doesn't help that it defaults to flipping January 2008, either!!!!!!
(4) Why don't they just pull off the time of day filter??? They're not fooling anybody -- this dropdown is clearly there because all other airlines have it. Only difference is, on other airlines' sites...it actually filters flights as expected. On united.com, it just...actually, I really don't know WTH it does!!!!!!!!!!!!!!
I cannot believe United's management. When they put the company in the toilet for good, it's probably a good idea to not mention their most recent employer on their resumes...I wouldn't let a former UA VP scrape bubble gum off my shoe.
Seriously, is somebody at united.com actively sabotaging this hunk of crap for their own entertainment?? Daewoos and tiki huts have to be constructed more soundly than this e-commerce disaster. Zit-faced, computer geek teenagers surely could build a more reliable site.(1) Selecting "flexible dates" is nice, but it eliminates the schedule and multi-city search modes. Deselecting "flexible dates" does the trick, but only for one search. On the second search, it seems to select itself...
(2) Sometimes the drop-down price box (in schedule mode) shows up, sometimes it doesn't.
(3) Dates in multi-city mode...we can just say that they are never saved, and each time I do another search, I HAVE TO RE-ENTER THEM.
Doesn't help that it defaults to flipping January 2008, either!!!!!! (4) Why don't they just pull off the time of day filter??? They're not fooling anybody -- this dropdown is clearly there because all other airlines have it. Only difference is, on other airlines' sites...it actually filters flights as expected. On united.com, it just...actually, I really don't know WTH it does!!!!!!!!!!!!!!
I cannot believe United's management. When they put the company in the toilet for good, it's probably a good idea to not mention their most recent employer on their resumes...I wouldn't let a former UA VP scrape bubble gum off my shoe.
Jun 12, 2007, 3:49 pm
#1043
Suspended
Join Date: Jul 2004
Posts: 17,769
united.dumb strikes again.
Flying EWR-DEN-LAX:
EWR-DEN: F9 P9 A9
DEN-LAX: F2 P1 A0
Ask for refundable First EWR-LAX. What does .bomb offer? The A fare, with the second segment in Y.
Umm... I asked for First. First is available under a P fare, for $100 more.
WHY NOT OFFER THAT?
Flying EWR-DEN-LAX:
EWR-DEN: F9 P9 A9
DEN-LAX: F2 P1 A0
Ask for refundable First EWR-LAX. What does .bomb offer? The A fare, with the second segment in Y.
Umm... I asked for First. First is available under a P fare, for $100 more.
WHY NOT OFFER THAT?
Jun 12, 2007, 3:52 pm
#1044
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
@:-) ^
Jun 12, 2007, 4:01 pm
#1046
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Jun 12, 2007, 4:16 pm
#1047
Join Date: Jul 2005
Location: SJC/SFO/OAK
Programs: BD Gold (and future SEN), 0.2MM AA EXP, HHonors Gold, SPG Gold
Posts: 3,107
Jun 12, 2007, 4:16 pm
#1048
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
so many problems, so few ways to change archaic GDS systems. programming seems so simple, but how many people can get a has been system like apollo to rewrite their logic. I am writing this in a bar 1 block from galileo right now. I think if the money spent on their pretty building years ago had been spent on a state of the art gds system, they could have cornered the north american market.
I don't blame ua.com, I blame the systems that are many decades old that they call 'technology'. no question, ua has a vested interest in making thigs work for both the end users as well as ua, but how much of this can be fixed given the systems in place. to switch to a new gds would cost years of planning and most likely, hundreds of millions of dollars in font end development.
the gds that can support air canada style add on pricing. and do it well with flexability to improve is the gds that will rule the world.
I don't blame ua.com, I blame the systems that are many decades old that they call 'technology'. no question, ua has a vested interest in making thigs work for both the end users as well as ua, but how much of this can be fixed given the systems in place. to switch to a new gds would cost years of planning and most likely, hundreds of millions of dollars in font end development.
the gds that can support air canada style add on pricing. and do it well with flexability to improve is the gds that will rule the world.
Jun 12, 2007, 6:27 pm
#1049
Join Date: Feb 2007
Location: LAX
Programs: UA 1P
Posts: 291
I just logged on to UA to check itineraries and request an upgrade. However, whenever I click on "request upgrade", the page attempts to load only to have my browser give me this wonderful message:
"Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
"Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
Jun 12, 2007, 7:28 pm
#1050
Suspended
Join Date: Jul 2004
Posts: 17,769
so many problems, so few ways to change archaic GDS systems. programming seems so simple, but how many people can get a has been system like apollo to rewrite their logic. I am writing this in a bar 1 block from galileo right now. I think if the money spent on their pretty building years ago had been spent on a state of the art gds system, they could have cornered the north american market.
I don't blame ua.com, I blame the systems that are many decades old that they call 'technology'. no question, ua has a vested interest in making thigs work for both the end users as well as ua, but how much of this can be fixed given the systems in place. to switch to a new gds would cost years of planning and most likely, hundreds of millions of dollars in font end development.
the gds that can support air canada style add on pricing. and do it well with flexability to improve is the gds that will rule the world.
I don't blame ua.com, I blame the systems that are many decades old that they call 'technology'. no question, ua has a vested interest in making thigs work for both the end users as well as ua, but how much of this can be fixed given the systems in place. to switch to a new gds would cost years of planning and most likely, hundreds of millions of dollars in font end development.
the gds that can support air canada style add on pricing. and do it well with flexability to improve is the gds that will rule the world.
Why can ITA price this properly in P? Do they not use Apollo?
Most importantly, why can UA price this over the phone, but not over the web???