Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > United Mileage Plus (Pre-Merger)
Reload this Page >

2011 Mileage Plus and OnePass elite program developments

Community
Wiki Posts
Search

2011 Mileage Plus and OnePass elite program developments

 
Thread Tools
 
Search this Thread
 
Old Nov 17, 2010 | 5:33 pm
  #676  
 
Join Date: Mar 2006
Location: SEA
Programs: AA Executive PLatinum CO Platinum DL Gold Hyatt Diamond Hilton no more :)
Posts: 1,958
Originally Posted by ColoBill1
OK, thanks COSPILOT....for putting me abit in the spotlight.

Folks, without getting into detail about where (what flight) and from whom I heard what I heard, let me just say that I had an opportunity earlier today to sit by and talk some with a more-than-just-a-worker- bee UA HQ staffer. As stated, he is not a flight crew or airport staff person.

I mentioned to him several of the upcoming Mileage Plus "enhancements" that had surfaced just yesterday morning, and how they understandably were not sitting well with many of UA's higher elites, based on posts to this thread. I also mentioned to him that one very important operational feature many elites were anxiously waiting to hear about was the future of economy plus, and whether the new United planned to retain it. He replied to me that, based on what he had heard, it would be retained.

So, seemingly some unofficial good news, but now we must wait for an official announcement.
My bet is "retained thru 2011" then after you folks have skin in the game they get rid of it. CO sucks, by the time they are done: your swiss cheese will become one slice of hole with a sliver of cheese around the edge. Perhaps you can put it on your cheeseburger meal in FC aka The e-COli patty

Last edited by giggy; Nov 17, 2010 at 6:53 pm
giggy is offline  
Old Nov 17, 2010 | 5:43 pm
  #677  
1M
40 Countries Visited
100 Nights
15 Years on Site
 
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 941
Originally Posted by LAXOGG
Check out UDUstats.com. Your HNL and Connection Point segment is probably good to go for UDU. Don't know about your Origin-Connection Point.
I'm 0/4 on UDU's into and out of Hawaii this year (KOA and HNL)... udustats is not reliable because it only details what a few users bother to enter... I'm doing two more runs next month and am not holding my breath.
Dyce is offline  
Old Nov 17, 2010 | 6:18 pm
  #678  
A FlyerTalk Posting Legend
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by zabes64
But to say that if there are 8 Revenue seats left that CO will automatically upgrade 8 people is not true, they base it on how many revenue they think they will sell last minute and also if they don't sell those, I am sure they try and pull upsell revenue on those too, hence the upgrade waitlist during the check-in process.
Assuming there are 8+ elites on the flight still seated in Y CO will either upgrade them or "upsell" to non-elites. But those upsells are based on the fare difference between the originally purchased ticket and a fare that gets them into the F cabin. For non-elites that would be Z or higher. Those customers are basically buying a seat in F, just in two transactions rather than all at once.
Originally Posted by Dyce
So if I'm reading this correctly, I just qualified for UA 1K, I no longer get my CR-1'a until I do 75K MORE miles next year, and I don't get any SWU's until mid-2011. That's outrageous! Tell me I'm wrong...
Actually the post you quoted is about collecting CO SWUs and it is only for folks who cross the 100K EQM/120 EQP threshold on the CO side. It has nothing to do with UA SWUs.
sbm12 is offline  
Old Nov 17, 2010 | 6:23 pm
  #679  
 
Join Date: Aug 2006
Posts: 402
Originally Posted by 5khours
PERFECT AIRLINE THINK!!!

This is exactly what is wrong with the airlines, they try to maximize revenue per flight and assume that this has no impact on future passenger behavior or future traffic. IMHO this is completely wrong. I don't know about anyone else but the hassles and insults and wasted time have a big impact on my travel. If travel and booking was easier and predictable, I would fly at least 50% more .... maybe double.
Sad but true. Airlines are out to make money for shareholders. I don't think we can begrudge them that goal. But to be honest, I think many Elites give themselves to much credit for contributing to the bottom line. Clearly only ranking miles is a very bad indicator, so is pure revenue. What really matters is the revenue contribution attributed to specific flight for the benefit of the network. The unanswerable question (at least as we know) is what does matter most to an airlines' bottom line.

Have you ever considered that if a 1K leaves UA for AA that someone else will just as easily fill that spot? People's travel patterns are erratic and cyclical. I may be PrePlat today, but tomorrow I could lose my job or get sick. Do you think UA really cares? How much slack are they going to give me to retain my loyalty?

Originally Posted by zabes64
Actually that is not true.

Let's use an example of a 16 seat F plane. CO sells 8 Revenue seats prior to the 120h mark, so there are 8 seats left.

They then choose to designate how many of those seats are upgrade seats, so if they decide that the flight has 2 upgrade seats, then they will book to 10 and 6 seats will be open day of the flight for revenue. They will then try and upsell those seats usually before finally upgrading again.

As for UA, UA will upsell those 6 remaining seats until the 4 hour mark before the flight and then finish most of the upgrades.

But to say that if there are 8 Revenue seats left that CO will automatically upgrade 8 people is not true, they base it on how many revenue they think they will sell last minute and also if they don't sell those, I am sure they try and pull upsell revenue on those too, hence the upgrade waitlist during the check-in process.
This is classic Revenue Management and it is not nearly as simple as you imply above. So they forecast for 8 empty F seats, but they are likely to a
also consider late Y or B class demand and preserve those seats for the comp upgrade (as they rightly deserve). If they don't materialize, who cares, they'll EUA all Elites at the 24 hour mark. Once all Plat, Golds and Silvers are accommodated that are already booked, then the offer the buy up at check in to anyone. Joe Schmo hasn't taken anyone's F seat unless you truly are a go show within 24 hours. In that case, blame the demand forecast.

Originally Posted by RichardInSF
I agree with that. They are doing it because they believe as an oligopolist in a group with fewer and fewer members, their customers will have no choice but to take it.

And of course most of the complaining here is about frequent flier benefits! First of all, who would you expect to be on a website like flyertalk? And second, since frequent fliers keep an airline in business, they are more important than infrequent fliers -- even the ones that game the system probably spend way more money on air tickets than the once-a-year visitors to mom.
But prove that the once a year to mom (and their collective ilk) aren't ultimately just as important as a 1K. They may be discretionary but they still contribute to the bottom line. And they may BOB ($), pay for E+ ($) check a bag ($), get a day pass to the RCC ($), etc. Look at all that add on ancillary revenue that no 1K will ever pay. Multiply that by thousands per day, every day, on every flight. That's likely some serious extra money.

Just a thought.
airzim is offline  
Old Nov 17, 2010 | 6:24 pm
  #680  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,436
Originally Posted by Dyce
So if I'm reading this correctly, I just qualified for UA 1K, I no longer get my CR-1'a until I do 75K MORE miles next year, and I don't get any SWU's until mid-2011. That's outrageous! Tell me I'm wrong...
You'll get your SWUs on January 1, 2011. When qualifying for 2012 status in 2011, you'll get your 6 SWUs as soon as you hit 100K EQMs in 2011.

If you are paranoid about your 6 SWUs for January 1, 2011, you can request early deposit. http://www.united.com/page/article/0...Fearlyupgrades :

If you've already qualified for 1K status for the next Mileage Plus program year, you don't have to wait until January 1 to receive your six Systemwide Upgrades. If you earn 100,000 elite status miles (EQM) or 100 elite status segments (EQS) in the current calendar year, you can register to have your Systemwide Upgrades deposited into your account now, or any time before December 25.
mre5765 is offline  
Old Nov 17, 2010 | 6:44 pm
  #681  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Apr 2005
Programs: UA 1K, 1.98 MM; Delta PM
Posts: 452
Originally Posted by airzim
...let's give them some time to sort this stuff out. Everyone here is reacting with their gut. But what we really need to evaluate is what things looks like in a year because things are likely to look vastly different.

I think it's in United's interest, and ours, to let them know what we think of their policy in real time. It doesn't serve UA to have a lot of pissed off high-revenue/high-value customers and not know about it.

I have choices, and I have spent more money on UA than was otherwise necessary in order to make 1K. I've also taken flights that were less convenient, or that involve a change in planes, in order to fly on UA. The change in policies, and the "gut sense" that UA isn't making it worth my money and time, certainty affect my decisions starting right now, not a year from now.
lancelot21 is offline  
Old Nov 17, 2010 | 6:44 pm
  #682  
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
20 Countries Visited
1M
40 Nights
20 Years on Site
 
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,658
I honestly can't believe there are people arguing that because UA chose to extend the EQS requirements for 1K to 120 that this means UA "crunched the numbers" and found that EQS fliers were bringing in less revenue.

Unless you live on a route with connecting service on UA and nonstop service on a LCC, chances are you pay significantly more as a EQS qualifier. The sorts of hub-to-UX-market and v-v flights typically cost 1.5x to 2x what a cheap transcon IAD-LAX does. These are typically the flights of business travelers, too, not Ma and Pa Kettles, when they're flown as O&D traffic.

If you ask me, UA decided they could thin the 1K ranks a bit, and save on SWUs (perhaps collecting more in miles + copay for those 1Ps wanting to upgrade internationally), save on other benefit-related costs, etc. Never mind that the folks they're cutting out probably generate more revenue than those they're keeping, by and large.


Originally Posted by JT_BOS
I can tell you there are people who claim upsell can happen before all elite upgrades have been processed. I am one of them. I have seen something that convinced me.
I've seen it happen, too, on more than one occasion. And on at least a couple, I was offered upsell at check in (which I declined) and subsequently didn't clear my instrument-supported upgrade. Yes, this has been rare, and as a 1K, I've cleared nearly every upgrade... but the "no, they always clear all elites before offering upsell" folks aren't correct IME, either.
exerda is offline  
Old Nov 17, 2010 | 7:02 pm
  #683  
All eyes on you!
20 Years on Site
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,721
So I got an email today with answers for me to give, when at work, as to some of the changes. Q: why now 120 EQS? A: with 1p plus (the higher 1p status) at 90 EQS, 100 is too small of a tier qualification jump.

My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
fastair is offline  
Old Nov 17, 2010 | 7:10 pm
  #684  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Apr 2005
Location: SFO
Programs: UA MM, SQ KrisFlyer, SPG/Marriott Titanium
Posts: 1,278
Originally Posted by magiciansampras
Not on ps flights.
+1
abraxis is offline  
Old Nov 17, 2010 | 7:10 pm
  #685  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,436
Originally Posted by fastair
So I got an email today with answers for me to give, when at work, as to some of the changes. Q: why now 120 EQS? A: with 1p plus (the higher 1p status) at 90 EQS, 100 is too small of a tier qualification jump.

My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
Crunch it when 50 segments are COS<->DEN.
mre5765 is offline  
Old Nov 17, 2010 | 7:16 pm
  #686  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: May 2005
Programs: United 1K 3MM
Posts: 393
Originally Posted by astroflyer
Let me ask a question for the 1K's. Excluding PS, do CR-1's really make that much different for upgrades? I mean aside from GS you're already at the head of the UDU queue. So if the CR-1 would clear, wouldn't the UDU probably clear as well? I mean I realize it allows you to prioritize some flights versus other flights marginally, but what's the real value here?

Just for the record, I'm not terribly happy about the changes, but I would like to know why people are so upset about CR-1s'.
1. Not having to sweat it even for somewhat long flights, especially meals (convenience, not because they are gourmet offerings). There are also other coast to coast flights that are not PS.
2. Mrs. MMProfessor will never get UDU. So, when I travel with her, I need the CR1 or else I will be in the back of the plane as well.
MMProfessor is offline  
Old Nov 17, 2010 | 7:17 pm
  #687  
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Feb 2003
Posts: 4,401
Originally Posted by exerda
I honestly can't believe there are people arguing that because UA chose to extend the EQS requirements for 1K to 120 that this means UA "crunched the numbers" and found that EQS fliers were bringing in less revenue.

If you ask me, UA decided they could thin the 1K ranks a bit, and save on SWUs (perhaps collecting more in miles + copay for those 1Ps wanting to upgrade internationally), save on other benefit-related costs, etc. Never mind that the folks they're cutting out probably generate more revenue than those they're keeping, by and large.
There really is no other logical conclusion to draw. Why on earth would they single out a group of more profitable customers for benefit reductions? They know their numbers, and that's the reality of how these break down - no matter how many example scenarios are cited to the contrary. Those people paying a lot for their segments of course exist, but they aren't the norm by comparison. Simple math is hard to argue with.

But my heart goes out to segment runners ... I absolutely remember my early days when I was burning segments also.
HeadInTheClouds is offline  
Old Nov 17, 2010 | 7:20 pm
  #688  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
Originally Posted by fastair
My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
I wouldn't be so sure about that. Haven't we seen plenty instances of $200 transcons and $500+ sub-1000 mile flights?
UA-NYC is offline  
Old Nov 17, 2010 | 7:26 pm
  #689  
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
20 Countries Visited
1M
40 Nights
20 Years on Site
 
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,658
Originally Posted by HeadInTheClouds
There really is no other logical conclusion to draw.
You're assuming UA raised the EQS to 120 merely to eliminate less-profitable fliers; I'm questioning that very assumption, as it just doesn't seem grounded in reality.


Originally Posted by HeadInTheClouds
Why on earth would they single out a group of more profitable customers for benefit reductions?
Wouldn't be the first time they've done just that...
exerda is offline  
Old Nov 17, 2010 | 7:27 pm
  #690  
All eyes on you!
20 Years on Site
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,721
Originally Posted by UA-NYC
I wouldn't be so sure about that. Haven't we seen plenty instances of $200 transcons and $500+ sub-1000 mile flights?
I said "the same flying". I am comparing your individual spend against the same spend, but with more of the same. 50 cos-den < 100 (or 120) cos-den.

But I regress, the reason UA sys is because 90 to 100 is not a big enough jump. They say nothing about revenue, it is due to the higher tiro 1p level.
fastair is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.