2011 Mileage Plus and OnePass elite program developments
#676
Join Date: Mar 2006
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OK, thanks COSPILOT....for putting me abit in the spotlight. 
Folks, without getting into detail about where (what flight) and from whom I heard what I heard, let me just say that I had an opportunity earlier today to sit by and talk some with a more-than-just-a-worker- bee UA HQ staffer. As stated, he is not a flight crew or airport staff person.
I mentioned to him several of the upcoming Mileage Plus "enhancements" that had surfaced just yesterday morning, and how they understandably were not sitting well with many of UA's higher elites, based on posts to this thread. I also mentioned to him that one very important operational feature many elites were anxiously waiting to hear about was the future of economy plus, and whether the new United planned to retain it. He replied to me that, based on what he had heard, it would be retained.
So, seemingly some unofficial good news, but now we must wait for an official announcement.

Folks, without getting into detail about where (what flight) and from whom I heard what I heard, let me just say that I had an opportunity earlier today to sit by and talk some with a more-than-just-a-worker- bee UA HQ staffer. As stated, he is not a flight crew or airport staff person.
I mentioned to him several of the upcoming Mileage Plus "enhancements" that had surfaced just yesterday morning, and how they understandably were not sitting well with many of UA's higher elites, based on posts to this thread. I also mentioned to him that one very important operational feature many elites were anxiously waiting to hear about was the future of economy plus, and whether the new United planned to retain it. He replied to me that, based on what he had heard, it would be retained.
So, seemingly some unofficial good news, but now we must wait for an official announcement.
Last edited by giggy; Nov 17, 2010 at 6:53 pm
#677




Join Date: Nov 2010
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Posts: 941
Check out UDUstats.com. Your HNL and Connection Point segment is probably good to go for UDU. Don't know about your Origin-Connection Point.
#678
A FlyerTalk Posting Legend




Join Date: Apr 2001
Location: PSM
Posts: 69,232
But to say that if there are 8 Revenue seats left that CO will automatically upgrade 8 people is not true, they base it on how many revenue they think they will sell last minute and also if they don't sell those, I am sure they try and pull upsell revenue on those too, hence the upgrade waitlist during the check-in process.
Actually the post you quoted is about collecting CO SWUs and it is only for folks who cross the 100K EQM/120 EQP threshold on the CO side. It has nothing to do with UA SWUs.
#679
Join Date: Aug 2006
Posts: 402
PERFECT AIRLINE THINK!!!
This is exactly what is wrong with the airlines, they try to maximize revenue per flight and assume that this has no impact on future passenger behavior or future traffic. IMHO this is completely wrong. I don't know about anyone else but the hassles and insults and wasted time have a big impact on my travel. If travel and booking was easier and predictable, I would fly at least 50% more .... maybe double.
This is exactly what is wrong with the airlines, they try to maximize revenue per flight and assume that this has no impact on future passenger behavior or future traffic. IMHO this is completely wrong. I don't know about anyone else but the hassles and insults and wasted time have a big impact on my travel. If travel and booking was easier and predictable, I would fly at least 50% more .... maybe double.
Have you ever considered that if a 1K leaves UA for AA that someone else will just as easily fill that spot? People's travel patterns are erratic and cyclical. I may be PrePlat today, but tomorrow I could lose my job or get sick. Do you think UA really cares? How much slack are they going to give me to retain my loyalty?
Actually that is not true.
Let's use an example of a 16 seat F plane. CO sells 8 Revenue seats prior to the 120h mark, so there are 8 seats left.
They then choose to designate how many of those seats are upgrade seats, so if they decide that the flight has 2 upgrade seats, then they will book to 10 and 6 seats will be open day of the flight for revenue. They will then try and upsell those seats usually before finally upgrading again.
As for UA, UA will upsell those 6 remaining seats until the 4 hour mark before the flight and then finish most of the upgrades.
But to say that if there are 8 Revenue seats left that CO will automatically upgrade 8 people is not true, they base it on how many revenue they think they will sell last minute and also if they don't sell those, I am sure they try and pull upsell revenue on those too, hence the upgrade waitlist during the check-in process.
Let's use an example of a 16 seat F plane. CO sells 8 Revenue seats prior to the 120h mark, so there are 8 seats left.
They then choose to designate how many of those seats are upgrade seats, so if they decide that the flight has 2 upgrade seats, then they will book to 10 and 6 seats will be open day of the flight for revenue. They will then try and upsell those seats usually before finally upgrading again.
As for UA, UA will upsell those 6 remaining seats until the 4 hour mark before the flight and then finish most of the upgrades.
But to say that if there are 8 Revenue seats left that CO will automatically upgrade 8 people is not true, they base it on how many revenue they think they will sell last minute and also if they don't sell those, I am sure they try and pull upsell revenue on those too, hence the upgrade waitlist during the check-in process.
also consider late Y or B class demand and preserve those seats for the comp upgrade (as they rightly deserve). If they don't materialize, who cares, they'll EUA all Elites at the 24 hour mark. Once all Plat, Golds and Silvers are accommodated that are already booked, then the offer the buy up at check in to anyone. Joe Schmo hasn't taken anyone's F seat unless you truly are a go show within 24 hours. In that case, blame the demand forecast.
I agree with that. They are doing it because they believe as an oligopolist in a group with fewer and fewer members, their customers will have no choice but to take it.
And of course most of the complaining here is about frequent flier benefits! First of all, who would you expect to be on a website like flyertalk? And second, since frequent fliers keep an airline in business, they are more important than infrequent fliers -- even the ones that game the system probably spend way more money on air tickets than the once-a-year visitors to mom.
And of course most of the complaining here is about frequent flier benefits! First of all, who would you expect to be on a website like flyertalk? And second, since frequent fliers keep an airline in business, they are more important than infrequent fliers -- even the ones that game the system probably spend way more money on air tickets than the once-a-year visitors to mom.
Just a thought.
#680
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If you are paranoid about your 6 SWUs for January 1, 2011, you can request early deposit. http://www.united.com/page/article/0...Fearlyupgrades :
If you've already qualified for 1K status for the next Mileage Plus program year, you don't have to wait until January 1 to receive your six Systemwide Upgrades. If you earn 100,000 elite status miles (EQM) or 100 elite status segments (EQS) in the current calendar year, you can register to have your Systemwide Upgrades deposited into your account now, or any time before December 25.
#681




Join Date: Apr 2005
Programs: UA 1K, 1.98 MM; Delta PM
Posts: 452
I think it's in United's interest, and ours, to let them know what we think of their policy in real time. It doesn't serve UA to have a lot of pissed off high-revenue/high-value customers and not know about it.
I have choices, and I have spent more money on UA than was otherwise necessary in order to make 1K. I've also taken flights that were less convenient, or that involve a change in planes, in order to fly on UA. The change in policies, and the "gut sense" that UA isn't making it worth my money and time, certainty affect my decisions starting right now, not a year from now.
#682
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend




Join Date: Oct 2004
Location: Between DCA and IAD
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I honestly can't believe there are people arguing that because UA chose to extend the EQS requirements for 1K to 120 that this means UA "crunched the numbers" and found that EQS fliers were bringing in less revenue.
Unless you live on a route with connecting service on UA and nonstop service on a LCC, chances are you pay significantly more as a EQS qualifier. The sorts of hub-to-UX-market and v-v flights typically cost 1.5x to 2x what a cheap transcon IAD-LAX does.
These are typically the flights of business travelers, too, not Ma and Pa Kettles, when they're flown as O&D traffic.
If you ask me, UA decided they could thin the 1K ranks a bit, and save on SWUs (perhaps collecting more in miles + copay for those 1Ps wanting to upgrade internationally), save on other benefit-related costs, etc. Never mind that the folks they're cutting out probably generate more revenue than those they're keeping, by and large.
I've seen it happen, too, on more than one occasion. And on at least a couple, I was offered upsell at check in (which I declined) and subsequently didn't clear my instrument-supported upgrade. Yes, this has been rare, and as a 1K, I've cleared nearly every upgrade... but the "no, they always clear all elites before offering upsell" folks aren't correct IME, either.
Unless you live on a route with connecting service on UA and nonstop service on a LCC, chances are you pay significantly more as a EQS qualifier. The sorts of hub-to-UX-market and v-v flights typically cost 1.5x to 2x what a cheap transcon IAD-LAX does.
These are typically the flights of business travelers, too, not Ma and Pa Kettles, when they're flown as O&D traffic.If you ask me, UA decided they could thin the 1K ranks a bit, and save on SWUs (perhaps collecting more in miles + copay for those 1Ps wanting to upgrade internationally), save on other benefit-related costs, etc. Never mind that the folks they're cutting out probably generate more revenue than those they're keeping, by and large.
I've seen it happen, too, on more than one occasion. And on at least a couple, I was offered upsell at check in (which I declined) and subsequently didn't clear my instrument-supported upgrade. Yes, this has been rare, and as a 1K, I've cleared nearly every upgrade... but the "no, they always clear all elites before offering upsell" folks aren't correct IME, either.
#683


Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,721
So I got an email today with answers for me to give, when at work, as to some of the changes. Q: why now 120 EQS? A: with 1p plus (the higher 1p status) at 90 EQS, 100 is too small of a tier qualification jump.
My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
#684




Join Date: Apr 2005
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#685
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So I got an email today with answers for me to give, when at work, as to some of the changes. Q: why now 120 EQS? A: with 1p plus (the higher 1p status) at 90 EQS, 100 is too small of a tier qualification jump.
My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
My own number crunching says if u made 1k at 100 segments and 70k miles, you paid less that the same flying with 100k miles, as you had to buy more tickets and more segments to hit the 100k miles. That math is irrefutable.
#686




Join Date: May 2005
Programs: United 1K 3MM
Posts: 393
Let me ask a question for the 1K's. Excluding PS, do CR-1's really make that much different for upgrades? I mean aside from GS you're already at the head of the UDU queue. So if the CR-1 would clear, wouldn't the UDU probably clear as well? I mean I realize it allows you to prioritize some flights versus other flights marginally, but what's the real value here?
Just for the record, I'm not terribly happy about the changes, but I would like to know why people are so upset about CR-1s'.
Just for the record, I'm not terribly happy about the changes, but I would like to know why people are so upset about CR-1s'.
2. Mrs. MMProfessor will never get UDU. So, when I travel with her, I need the CR1 or else I will be in the back of the plane as well.
#687



Join Date: Feb 2003
Posts: 4,401
I honestly can't believe there are people arguing that because UA chose to extend the EQS requirements for 1K to 120 that this means UA "crunched the numbers" and found that EQS fliers were bringing in less revenue.
If you ask me, UA decided they could thin the 1K ranks a bit, and save on SWUs (perhaps collecting more in miles + copay for those 1Ps wanting to upgrade internationally), save on other benefit-related costs, etc. Never mind that the folks they're cutting out probably generate more revenue than those they're keeping, by and large.
If you ask me, UA decided they could thin the 1K ranks a bit, and save on SWUs (perhaps collecting more in miles + copay for those 1Ps wanting to upgrade internationally), save on other benefit-related costs, etc. Never mind that the folks they're cutting out probably generate more revenue than those they're keeping, by and large.
But my heart goes out to segment runners ... I absolutely remember my early days when I was burning segments also.
#688
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I wouldn't be so sure about that. Haven't we seen plenty instances of $200 transcons and $500+ sub-1000 mile flights?
#689
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend




Join Date: Oct 2004
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You're assuming UA raised the EQS to 120 merely to eliminate less-profitable fliers; I'm questioning that very assumption, as it just doesn't seem grounded in reality.
Wouldn't be the first time they've done just that...
Wouldn't be the first time they've done just that...
#690


Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,721
But I regress, the reason UA sys is because 90 to 100 is not a big enough jump. They say nothing about revenue, it is due to the higher tiro 1p level.

