Consolidated "Lufthansa Upgrade With UA SWU Questions/Experiences" Thread [2010/11]
#466
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
PHL agent was SUPER rude and didn't accept signed, noted SWUs with letters, and threatened to offload me from the flight. (!) Final answer is no. And I'm a customer who frequently flies them in F as well. Sc.... You, LH!
#467
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
I was psyched to have the upgrade clear as 1K from Z to F on LH/455.
Morning of the flight it was showing as F2 A2 on EF.
I was early to check in (I think I was the first person to check in for the flight) and the agent waitlisted me.
At the gate, it cleared just after general boarding had started. I got the second seat and it sounded as if two people did not clear (list was four in total, I heard).
At check-in, they said that an HON or SEN would trump me. I still, though, don't have a good understanding of the upgrade waitlist order.... just happy it worked out for me.
Morning of the flight it was showing as F2 A2 on EF.
I was early to check in (I think I was the first person to check in for the flight) and the agent waitlisted me.
At the gate, it cleared just after general boarding had started. I got the second seat and it sounded as if two people did not clear (list was four in total, I heard).
At check-in, they said that an HON or SEN would trump me. I still, though, don't have a good understanding of the upgrade waitlist order.... just happy it worked out for me.
#468
Join Date: Jul 2000
Location: San Francisco, CA USA // UA 1K 2 Million Miler, AA EXP 2MM, HH Diamond, SPG Plat // Easily found on SFO-ORDs
Posts: 2,726
Actually, I've had a different experience... I've seen F6 and F4 as well on the specific SFO-FRA and FRA-SFOs I've been monitoring. The flight I'm watching now is at F4 A4, and I'm crossing fingers it'll hold out at that level...
#469
Join Date: Oct 2009
Location: SFO
Programs: UA 1K
Posts: 113
Just a report of success: in early August I used UA SWUs to upgrade from Y to C from FRA to JNB, and from JNB to FRA, on the A380. Both flights were mid-week. I applied the upgrade for the first flight 12 hours before at the LH FRA transit desk (arriving from IAD on UA) and the upgrade for the second flight 3.5 hours before at the LH JNB transit desk in JNB. Both were seamless and I had no problems (and business was half empty on each flight).
#470
Join Date: Jul 2009
Location: SFO
Programs: UA--no longer 2P as of 3/2012 and don't even care. Never thought I'd say that.
Posts: 781
You can be put on the grading list the evening before. LH has what is called the late night checkin: http://www.lufthansa.com/de/en/Late-..._p=DE&blt_l=en
Thank you.
#471
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Sadly no. There is a telecheckin facility, but agents have no way to verify this particular upgrade instrument you intend to use. So you have to do it in person. If you would be using LH M&M evouchers or miles to upgrade then they could list you.
#472
Join Date: Jul 2000
Location: San Francisco, CA USA // UA 1K 2 Million Miler, AA EXP 2MM, HH Diamond, SPG Plat // Easily found on SFO-ORDs
Posts: 2,726
More success! Wow!
I've now had additional success with using an SWU for C->F on LH/454 FRA-SFO.
I checked in at the F counter at FRA at 4pm the day before flight. At that time, EF was showing F4 A4.
Agent easily checked me in (this didn't seem unusual to her at all). She knew the certificate, checked its expiration date, and filled out my e-ticket number and PNR details on the allotted blanks, then gave it back to me tucked into my ticket envelope to surrender at the gate. (In the end, the F lounge in the B terminal took it from me, as I'd be bypassing the gate via limo.)
The upgrade cleared immediately (vs. on the outbound, where it waitlisted and cleared at the gate). I checked EF afterwards and the flight still showed F4 A4, so guessing there were more than 4 seats available. (Interestingly, there are other future flights showing F8 and F6, so I'm guessing that max inventory display changes as the flight time grows closer, or it's dynamic based on city pairs.)
There were multiple window and inside seats available, so guessing it was fairly lightly booked.
I went back the next morning (day of flight) to check in my bag.
This is an *amazing* use of UA SWUs! And I can't believe how seemingly easy it was, in the height of summer, to use them on the A380!
I checked in at the F counter at FRA at 4pm the day before flight. At that time, EF was showing F4 A4.
Agent easily checked me in (this didn't seem unusual to her at all). She knew the certificate, checked its expiration date, and filled out my e-ticket number and PNR details on the allotted blanks, then gave it back to me tucked into my ticket envelope to surrender at the gate. (In the end, the F lounge in the B terminal took it from me, as I'd be bypassing the gate via limo.)
The upgrade cleared immediately (vs. on the outbound, where it waitlisted and cleared at the gate). I checked EF afterwards and the flight still showed F4 A4, so guessing there were more than 4 seats available. (Interestingly, there are other future flights showing F8 and F6, so I'm guessing that max inventory display changes as the flight time grows closer, or it's dynamic based on city pairs.)
There were multiple window and inside seats available, so guessing it was fairly lightly booked.
I went back the next morning (day of flight) to check in my bag.
This is an *amazing* use of UA SWUs! And I can't believe how seemingly easy it was, in the height of summer, to use them on the A380!
#473
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,715
I've had no trouble redeeming SWU's either - and my success rate is 3 out of 3. I just flew SIN-FRA, departing on Sat 20th Aug and I checked in 3-hrs prior to departure in SIN. Check-in agent processed upgrade from C-F immediately.
Turns out there were only 2 of us in F. When I checked EF throughout the week, F availability was showing 8 out of 8 (meaning zero pax booked). Even J wasn't oversold (which seemed unusual).
Admittedly, I was on a C fare (not J or Z) and I would have been miffed if the upgrade didnt clear given the cost of the silly C ticket. Thankfully, my client is a German company so they prefer LH.
I'm flying back to SIN ex FRA this Sat - 27th Aug and EF shows 3 out of 8 seats allocated.
Last time I checked in from FRA and used a SWU, I think I checked in 7-8 hours prior to departure and then drank myself into oblivion at the FCT (which to me is the whole point of the SWU in the first place).
The crew on the way over from SIN said that their flight to SIN was on a retrofitted 747, so thats a good sign. I'd love the opportunity to try the new product.
I'll be in the FCT this Saturday early (unless I am kicked out)...
Turns out there were only 2 of us in F. When I checked EF throughout the week, F availability was showing 8 out of 8 (meaning zero pax booked). Even J wasn't oversold (which seemed unusual).
Admittedly, I was on a C fare (not J or Z) and I would have been miffed if the upgrade didnt clear given the cost of the silly C ticket. Thankfully, my client is a German company so they prefer LH.
I'm flying back to SIN ex FRA this Sat - 27th Aug and EF shows 3 out of 8 seats allocated.
Last time I checked in from FRA and used a SWU, I think I checked in 7-8 hours prior to departure and then drank myself into oblivion at the FCT (which to me is the whole point of the SWU in the first place).
The crew on the way over from SIN said that their flight to SIN was on a retrofitted 747, so thats a good sign. I'd love the opportunity to try the new product.
I'll be in the FCT this Saturday early (unless I am kicked out)...
#474
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
This is on EF or .bomb? I've done dozens (hundreds?) of .bomb searches and never seen more than F2 C4. But it could be bad luck on my part, of course.
#475
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Blr-fra
I am 4 for 4 going C to F on LH BLR-FRA. Actually, this is probably the easiest F upgrade in the LH system. All 4 times, it was only 1-2 other people in F. Last time I was the only one! I actually force myself to stay up to enjoy the service. But the real reason I upgrade is for the LH IFL. My layover to UA 901 is 6 hours, so the lounge is well with it!
#476
Join Date: Jul 2000
Location: San Francisco, CA USA // UA 1K 2 Million Miler, AA EXP 2MM, HH Diamond, SPG Plat // Easily found on SFO-ORDs
Posts: 2,726
#477
Join Date: Jan 2007
Location: SFO
Programs: United 1K, Marriott Platinum, SPG Platinum
Posts: 1,990
I am 4 for 4 going C to F on LH BLR-FRA. Actually, this is probably the easiest F upgrade in the LH system. All 4 times, it was only 1-2 other people in F. Last time I was the only one! I actually force myself to stay up to enjoy the service. But the real reason I upgrade is for the LH IFL. My layover to UA 901 is 6 hours, so the lounge is well with it!
#478
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
I am 4 for 4 going C to F on LH BLR-FRA. Actually, this is probably the easiest F upgrade in the LH system. All 4 times, it was only 1-2 other people in F. Last time I was the only one! I actually force myself to stay up to enjoy the service. But the real reason I upgrade is for the LH IFL. My layover to UA 901 is 6 hours, so the lounge is well with it!
If you are onward on UA, do they drive you to the plane from the FCT?
Has anyone experienced the car pickup service (picked up from the arriving plane) in FRA? If so, how does that occur?
#479
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
If you are onward on UA, do they drive you to the plane from the FCT?
Has anyone experienced the car pickup service (picked up from the arriving plane) in FRA? If so, how does that occur?
I can recommend the following thread in the M&M forum as well as First Class ground service information on Lufthansa.com.
http://www.flyertalk.com/forum/miles...-fct-faqs.html
#480
Join Date: Oct 2010
Location: MEL
Programs: QR platinum
Posts: 606
PS: She was in the Schengen FCL and had to walk to the gate for her onward flight in C.