tennisboy

Am I the only one who thinks the system is bad? Today flying FCO-FRA-BOS and in FCO they tell me that they cannot confirm or do anything regarding the upgrade from FRA-BOS (from J to F). So I land in FRA, take the bus to A Gates and walk a mile to the LX service desk who takes about 20 minutes to issue the upgrade. Then I have to walk another mile or so underground from A to B (for the F lounge) as I have been told I will be denied entry into the F terminal. Not a relaxing experience, but I take it a typical one? You'd think in this day and age of electronic everything, something could be figured out to be more efficient. Am I missing something?

mikel51

I am not sure why you had to walk so far. I usually ask at the gate or the lounge near the gate my flight is departing from.....sure, would be nice to have an e-version (or to be able to confirm in advance)....but in general, I am grateful when I get an upgrade.

nigos

Not sure why you had to walk so far after getting your upgrade. The last time I was in FRA there was a first class lounge (rather small) just on the other side of pass port control very close to A26. I think it is still there but have not used it in the last few months.

SEA1K4EVR

First... its' LH, not LX. Yes, there is a first class lounge in the A gates..unless it's closed for renovations or something. Not sure why you had to walk back so far. Also, you could have just proceeded directly to any LH lounge to have your upgrade processed. There are LH agents in every lounge..no need to walk extra far to find a service desk. Finally..there's plenty of anecdotal evidence in the LH forum that you could have used the first class terminal, but of course that requires a walk outside.

Ari

Only once you are confirmed in F.

If the OP wanted a really friendly answer, he could have posted this on the LH page.

kevinsac

I am by the OP, and not sure in what order things happened in this story.

1. Until you are actually upgraded and hold a confirmed F ticket, you can't use LH's F lounge.
2. If you were upgraded, why didn't you use the F Lounge upstairs, after going up the escalator from Gate 26 to the 60++ gates? Not so many miles running back and forth. There is a big sign at the base of the escalator for the FCL upstairs.
3. If you already were in C but not yet upgraded, use the Tower Lounge. Not so many miles running back and forth.
4. Sounds like you are new to this process and created some (good but uncessary) excercise for yourself.
5. Why if you are flying on LH but using a UA cert are you going to the LX desk?

Lots of .

TWAB747nomore

has Z stopped working?

janehoya

Thanks for taking the time to respond. I think we may give it a go anyway so at least the data pool will be greater for the next individual with the same question. It will be my husband who goes though, rather than myself as his schedule has changed.

seattleBH

Short Answer - Yes.

I got two SWU's printed in late January. Both exclude Z. I just tried to use on in CLT to move from Z to F and was denied. Looks as if the flight will go out with 5 empty F seats.

Very annoying since I got these 2 SWU's in 2011 and if I had gotten them printed in December, I would be fine.

TravellingMan

I have an upcoming TXL-FRA-CPT flight. The connection time in FRA is ~1 hr. Will I be able to process my upgrade for FRA-CPT in TXL? Or should I schedule to arrive in FRA ~2-3 hrs earlier to process it in person in FRA?

Your response is appreciated.

seattleBH

I have had sucess in getting the out station to process the upgrade in the past, but I've heard from others that they have not. I'd say give yourslef more time in FRA if you can, and if it looks as if there are seats.

oliver2002

TXL is completely staffed by Globeground staff, who have no authorisation beyond TXL operations, so they can't process the upgrade if the FM for the CPT flight has kep the flight open for grading. At most they can add a note into the booking the FM in FRA can see.

TravellingMan

Thanks for the responses. I have given myself a 3 hr layover in FRA to take care of it. I reckon the lounges in FRA are better than TXL so 3 hrs should not be an issue.