2023 Let’s Eat - Polaris business
#2146
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,749
#2147
Join Date: May 2014
Location: San Francisco, CA
Programs: Marriott Bonvoy Platinum Ambassador
Posts: 192
The carrot cake finally appears! It was on the menus I had in November and December, but was still the apple pie or crumb cake every flight I took. Still curious who the "celebrity chef" is that endorses it, or why it is a "travel cake" but glad to finally see it!
#2149
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Just finished LAX-HKG and SIN-SFO (UA2) on Polaris. Consistent with past experience, the hard product is excellent. Best bedding of any US carrier for certain, and love the added amenities on these longer flights (PJs and slippers). Food, on the other hand...wow. Still feels like Covid-era meals. Especially the outbound leg, where they completely ran out of food.
LAX-HKG
Braised chicken thigh and shiitake mushrooms
Sauteed Cajun shrimp
Seared Asian short rib
Stir fried vegetables with Thai coconut ginger cream sauce and udon noodles
I pre-ordered the chicken thigh. All served on one tray as usual. Accompanying was a salad and I forget what the appetizer options were. This was a very disappointing meal. Worse though, they ran out of food mid-flight. Like, ALL food. Nothing on the snack cart and the grilled cheese/tomato soup was also gone. As we approached HKG, breakfast was served. I was seated in row 5 which seemed to be served by the front galley crew. The F/A on my slide overlooked me when taking breakfast orders as I was the last seat in her section. When she came by and apologized, they had also run out of both breakfast options. She offered me the tray setup with fruit, yogurt and a croissant. I declined as I didn't really want a yogurt at 6:00PM HKG time. I'm not sure how they ran out of both breakfast items (congee and French toast). On the entire 15.5 hour flight I had only one meal and that was an hour into the trip. I was famished by the time we landed and astonished by the poor catering.
SIN-SFO
Chicken with shiitake mushrooms (hey that sounds familiar!)
Beef (forget the description)
Pork chop (also forget the description)
Tofu in five spice sauce
Chicken was in a slimy cornstarch sauce. More mushroom than chicken and none of it had any flavor whatsoever. 1/10 for flavor and presentation. Disgusting.
Tapas (choose two)
Char siu pork
Beef dumplings/bao
Chicken meatballs with rice
Falafel
Several cold items were also served including a potato/brussel sprout dish.
I ordered chicken and falafel. They did not turn lights on for this service and the service was done quietly. It was actually quite a good meal and I wish they had served it for lunch, too.
Breakfast
Omelette
Beef congee
I don't eat beef or eggs, but did order the beef congee. I pushed the ground beef off the top and ate just the congee. It wasn't great.
LAX-HKG
Braised chicken thigh and shiitake mushrooms
Sauteed Cajun shrimp
Seared Asian short rib
Stir fried vegetables with Thai coconut ginger cream sauce and udon noodles
I pre-ordered the chicken thigh. All served on one tray as usual. Accompanying was a salad and I forget what the appetizer options were. This was a very disappointing meal. Worse though, they ran out of food mid-flight. Like, ALL food. Nothing on the snack cart and the grilled cheese/tomato soup was also gone. As we approached HKG, breakfast was served. I was seated in row 5 which seemed to be served by the front galley crew. The F/A on my slide overlooked me when taking breakfast orders as I was the last seat in her section. When she came by and apologized, they had also run out of both breakfast options. She offered me the tray setup with fruit, yogurt and a croissant. I declined as I didn't really want a yogurt at 6:00PM HKG time. I'm not sure how they ran out of both breakfast items (congee and French toast). On the entire 15.5 hour flight I had only one meal and that was an hour into the trip. I was famished by the time we landed and astonished by the poor catering.
SIN-SFO
Chicken with shiitake mushrooms (hey that sounds familiar!)
Beef (forget the description)
Pork chop (also forget the description)
Tofu in five spice sauce
Chicken was in a slimy cornstarch sauce. More mushroom than chicken and none of it had any flavor whatsoever. 1/10 for flavor and presentation. Disgusting.
Tapas (choose two)
Char siu pork
Beef dumplings/bao
Chicken meatballs with rice
Falafel
Several cold items were also served including a potato/brussel sprout dish.
I ordered chicken and falafel. They did not turn lights on for this service and the service was done quietly. It was actually quite a good meal and I wish they had served it for lunch, too.
Breakfast
Omelette
Beef congee
I don't eat beef or eggs, but did order the beef congee. I pushed the ground beef off the top and ate just the congee. It wasn't great.
#2150
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,531
GIG-IAH 29 Dec 955 pm 763 seat 7F
PDB of water or sparkling wine.
Nuts with drink followed by the one-stop plop.
I chose the shrimp appetizer (excellent) and the salmon (just ok).
Got the cheese for dessert — really good! I also snapped a pic of the plated cookies, which is not something I had seen before. I also got a Bailey’s to have later if I woke up before breakfast, but alas, that had been snatched back while I slept (despite the remainder of the trash on my side shelf being left where it was).
For breakfast, I was tempted to ask for the grilled cheese and potato leek soup (not sure if that would have been honored at that point in the flight) but went with the omelet instead. It had an odd gray coloring on the bottom so I only had a couple of bites.
Good crew and at the very end of the flight, the purser thanked me for being GS, gave me her business card with a note on it, and asked if she could get me anything else. I wasn’t sure what to make of this offer as service had already ended and there were only 12 minutes of flight time left, so I just smiled and said “No thank you, everything has been great.”
Nuts with drink followed by the one-stop plop.
I chose the shrimp appetizer (excellent) and the salmon (just ok).
Got the cheese for dessert — really good! I also snapped a pic of the plated cookies, which is not something I had seen before. I also got a Bailey’s to have later if I woke up before breakfast, but alas, that had been snatched back while I slept (despite the remainder of the trash on my side shelf being left where it was).
For breakfast, I was tempted to ask for the grilled cheese and potato leek soup (not sure if that would have been honored at that point in the flight) but went with the omelet instead. It had an odd gray coloring on the bottom so I only had a couple of bites.
Good crew and at the very end of the flight, the purser thanked me for being GS, gave me her business card with a note on it, and asked if she could get me anything else. I wasn’t sure what to make of this offer as service had already ended and there were only 12 minutes of flight time left, so I just smiled and said “No thank you, everything has been great.”
#2151
Join Date: Jul 2009
Location: Houston, TX
Programs: UA 1K, DL Platinum, BA Gold
Posts: 181
#2152
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,477
LAX-HKG
I pre-ordered the chicken thigh.........This was a very disappointing meal. Worse though, they ran out of food mid-flight. Like, ALL food. Nothing on the snack cart and the grilled cheese/tomato soup was also gone........
On the entire 15.5 hour flight I had only one meal and that was an hour into the trip. I was famished by the time we landed and astonished by the poor catering.......
SIN-SFO
Chicken was in a slimy cornstarch sauce. More mushroom than chicken and none of it had any flavor whatsoever. 1/10
........ It wasn't great.
#2153
Join Date: Mar 2014
Location: EWR
Posts: 2,112
No pictures, but inspired by ironmanjt's old TRs with reports on UA's ice cream sundaes:
UA 871 SFO-TPE 12/18/23:
Sundae with everything meant 2 maraschino cherries and the smallest chocolate chips I've ever seen-otherwise the usual toppings
UA 890 PVG-SFO 12/31/23:
Sundae with everything meant 3 dried cherries (with pits!), a strawberry sauce with strawberries, almonds, whipped cream, and a whipped caramel topping (?)
On an unrelated note the grapes ex-PVG also had seeds in them
Had a few of the carrot cakes along the way too and definitely one of the better dessert options IMO that I've had on UA
UA 871 SFO-TPE 12/18/23:
Sundae with everything meant 2 maraschino cherries and the smallest chocolate chips I've ever seen-otherwise the usual toppings
UA 890 PVG-SFO 12/31/23:
Sundae with everything meant 3 dried cherries (with pits!), a strawberry sauce with strawberries, almonds, whipped cream, and a whipped caramel topping (?)
On an unrelated note the grapes ex-PVG also had seeds in them
Had a few of the carrot cakes along the way too and definitely one of the better dessert options IMO that I've had on UA
#2154
FlyerTalk Evangelist
Join Date: Apr 2003
Location: FLL, WAS, MEL, SIN
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,397
#2155
Join Date: Sep 2009
Posts: 516
I am looking for an in flight menu images ( SFO - SIN) . If anyone has it, please post it . Thank you .
#2156
FlyerTalk Evangelist
Join Date: Apr 2003
Location: FLL, WAS, MEL, SIN
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,397
#2157
Join Date: Aug 2023
Posts: 2
Flat Iron steak was on the menu on 11/19/23 flight from ORD to TYO/HND.....it was tasteless along with most other Polaris food on that flight. I've consistently had better food in Polaris out of Frankfurt than out of UA's hub in Chicago. So much for the old adage that an airline's best food comes out of flights originating out of their main hubs. Recently read articles about UA upgrading quality of food and not serving everything at the same time (trial on select routes, including ORD/TYO) ...this was obviously not the case on this Polaris flight.
#2158
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 67,066
Last edited by WineCountryUA; Jan 10, 2024 at 4:36 pm
#2159
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,682
Drinking Polaris (R) for the first time: