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Old Dec 30, 2023 | 7:56 am
  #2149  
dll
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,346
Just finished LAX-HKG and SIN-SFO (UA2) on Polaris. Consistent with past experience, the hard product is excellent. Best bedding of any US carrier for certain, and love the added amenities on these longer flights (PJs and slippers). Food, on the other hand...wow. Still feels like Covid-era meals. Especially the outbound leg, where they completely ran out of food.

LAX-HKG
Braised chicken thigh and shiitake mushrooms
Sauteed Cajun shrimp
Seared Asian short rib
Stir fried vegetables with Thai coconut ginger cream sauce and udon noodles

I pre-ordered the chicken thigh. All served on one tray as usual. Accompanying was a salad and I forget what the appetizer options were. This was a very disappointing meal. Worse though, they ran out of food mid-flight. Like, ALL food. Nothing on the snack cart and the grilled cheese/tomato soup was also gone. As we approached HKG, breakfast was served. I was seated in row 5 which seemed to be served by the front galley crew. The F/A on my slide overlooked me when taking breakfast orders as I was the last seat in her section. When she came by and apologized, they had also run out of both breakfast options. She offered me the tray setup with fruit, yogurt and a croissant. I declined as I didn't really want a yogurt at 6:00PM HKG time. I'm not sure how they ran out of both breakfast items (congee and French toast). On the entire 15.5 hour flight I had only one meal and that was an hour into the trip. I was famished by the time we landed and astonished by the poor catering.

SIN-SFO
Chicken with shiitake mushrooms (hey that sounds familiar!)
Beef (forget the description)
Pork chop (also forget the description)
Tofu in five spice sauce

Chicken was in a slimy cornstarch sauce. More mushroom than chicken and none of it had any flavor whatsoever. 1/10 for flavor and presentation. Disgusting.

Tapas (choose two)
Char siu pork
Beef dumplings/bao
Chicken meatballs with rice
Falafel

Several cold items were also served including a potato/brussel sprout dish.

I ordered chicken and falafel. They did not turn lights on for this service and the service was done quietly. It was actually quite a good meal and I wish they had served it for lunch, too.

Breakfast
Omelette
Beef congee

I don't eat beef or eggs, but did order the beef congee. I pushed the ground beef off the top and ate just the congee. It wasn't great.
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