UA-partner Business Awards 60K multiple destinations,BKK,KUL,HKG,CGK,MNL, .. changes?
Oct 24, 2022, 7:40 pm
#676
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
NZ cancelled 4 flights on my itineraries and UA automatically rebooked me on flights with impossible connections. I tried calling the 1K line and did a couple of HUCAs but no one could fix them to make my original dates work (or even ± 2 days). After spending several hours on the phone, I gave up and cancelled for re-deposit. Sad state of affairs.
Also, NZ's customer service is just terrible. Makes me grateful for DL's slow but competent CS.
Also, NZ's customer service is just terrible. Makes me grateful for DL's slow but competent CS.
Oct 24, 2022, 8:27 pm
#677
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,001
I have been generally happy with UA's 1K CS but unhappy with DL's. My experience with NZ was so much worse than DL, I am grateful by comparison.
Oct 24, 2022, 8:44 pm
#678
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Oct 24, 2022, 8:47 pm
#679
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,001
Don't have the App and didn't know it still works there (does expert mode work with Android?).
Believe me, it's been a very frustrating couple of days and I feel stupid and defeated as it is. NZ and UA ruined my vacation plans and it seemed that there was nothing I could do about it.
Believe me, it's been a very frustrating couple of days and I feel stupid and defeated as it is. NZ and UA ruined my vacation plans and it seemed that there was nothing I could do about it.
Oct 24, 2022, 10:04 pm
#680
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Oct 24, 2022, 10:47 pm
#681
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,001
When I did a test booking, it wouldn't sell me a seat in J for cash. But the site was really acting weird as well, and showing lots of cheap coach fares. I told the 1K agents that if there were any seats available in J, they should be able to put me in them because the booking was in JN and the schedule change was their doing, but that didn't seem to make a difference.
Last edited by zombietooth; Oct 24, 2022 at 11:08 pm
Oct 24, 2022, 11:02 pm
#682
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
When I did a test booking, it wouldn't sell me a seat in J for cash. But the site was really acting weird as well, and showing lots of cheap coach fares. I told the 1K agents that if there were any seats available in J, they should be able to put me in them because, the booking was in JN and the schedule change was their doing, but that didn't seem to make a difference.
Oct 25, 2022, 7:56 am
#683
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
As predicted, there are going to be many broken hearts with partner flight changes.
Generally UA will open award space (if paid space exists) for a broken award ticket. You may have to specifically ask. Once in AKL paid options to desired location.
Yes
Yes
Oct 25, 2022, 5:24 pm
#684
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I'll probably get an eVisa and head into Sydney for the day. I think a 24 hour eVisa may be free of charge.
Oct 25, 2022, 6:43 pm
#685
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,001
You must be Carnac The Magnificent. You were absolutely right about this debacle. I did wisely avoid pre-paying for a planned tour, so I am only out around $200- total, and am doing a nice 2-week hiking trip around Moab instead.
Oct 25, 2022, 8:05 pm
#686
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Nov 14, 2022, 5:24 am
#688
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,553
Discounted MileagePlus awards: Special member pricing
Nov 14, 2022, 5:40 am
#689
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,090