Sep 3, 2023, 10:55 am
No email notification of upgrades or schedule changes
Aug 24, 2019, 9:27 am
#31
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
For whatever reason, UA does not consistently provide notification of schedule and/or reservation changes. Thus, the advice has for many years been "check your itineraries," to wit: Check Your UA Itineraries for Schedule Changes and what to do after one
UA seems to know this is a problem but also doesn't seem to have much interest in fixing it. Likely too busy cutting service and gutting MP
UA seems to know this is a problem but also doesn't seem to have much interest in fixing it. Likely too busy cutting service and gutting MP
Aug 24, 2019, 11:24 am
#36
Join Date: Jun 2015
Posts: 710
I have a ticketed international flight that returns in December. Happened to look at the itinerary details the other day and discovered that one of the domestic return segments had been cancelled with a note to call reservations. No email or txt notification that this had happened.
Last edited by glbltvlr; Aug 24, 2019 at 12:46 pm
Aug 24, 2019, 1:51 pm
#37
Join Date: Mar 2015
Location: Chicago area
Posts: 207
"We cannot determine the reason for you not to receive notifications, but this is an error on our end. We have passed along your concern to the appropriate team for possible improvements. ^JP"
So after speaking to two live agents and getting a basically useless reply per email I contacted UA on their fb page and they did reply promptly. See above.
Bottom line is I will keep checking their website periodically.
Thank you for the replies. It certainly seems this is a bit of a mess.
Larry.
So after speaking to two live agents and getting a basically useless reply per email I contacted UA on their fb page and they did reply promptly. See above.
Bottom line is I will keep checking their website periodically.
Thank you for the replies. It certainly seems this is a bit of a mess.
Larry.
Last edited by Jacketwatch; Aug 24, 2019 at 3:20 pm
Aug 24, 2019, 3:21 pm
#38
Join Date: Jul 2011
Location: MCI
Programs: UA 1K, WN A+
Posts: 54
Jacketwatch,
In the past I have received most of the upgrade notification but not he schedule change emails. About four months ago I stopped getting any upgrade notifications via email. Just checked today on a flight for Monday evening and was upgraded again, but no email. I've had 15-20 other since then that I was not emailed on either.
Because I use the app, it is not a big deal. However if you are moved from a spot with under seat storage, to one that has none, it would be nice to know when it happens in case other options are available.
I try not to stay glued to a device, but the notifications were nice since I try to have an under seat place for my bag close by in case the overhead bins are full.
In the past I have received most of the upgrade notification but not he schedule change emails. About four months ago I stopped getting any upgrade notifications via email. Just checked today on a flight for Monday evening and was upgraded again, but no email. I've had 15-20 other since then that I was not emailed on either.
Because I use the app, it is not a big deal. However if you are moved from a spot with under seat storage, to one that has none, it would be nice to know when it happens in case other options are available.
I try not to stay glued to a device, but the notifications were nice since I try to have an under seat place for my bag close by in case the overhead bins are full.
Aug 24, 2019, 6:40 pm
#39
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
The corollary to no schedule change emails is, when a UA phone agent tells you that you will receive an emailed ETC for the residual ticket value after making an itinerary change, you will in fact receive nothing.
Aug 24, 2019, 7:11 pm
#40
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,044
I have a 50% success rate for ETC emails during the past 12 months!
Aug 24, 2019, 8:32 pm
#41
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Aug 25, 2019, 7:30 am
#42
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,517
I would have missed most of those emails anyway.
Aug 25, 2019, 7:48 am
#43
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
. Absolutely time to call and no notification from UA.Have not gotten notifications from UA in a year ... so for the first time I am happy with my work tickets because Amex sends a notice even for the most minor changes which allows me to check what is going on.
Aug 25, 2019, 1:25 pm
#44
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
On my booking through work (AMEX), I never get the e-mails from UA. I think AMEX passes its e-mail to UA in the PNR and UA does not use what is in the MileagePlus account. On my personal bookings, I get them fine.
Aug 25, 2019, 1:28 pm
#45
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
interesting, I get zero from UA anymore, neither personal nor business/Amex. Amex notifies of all changes for their bookings.