Sep 3, 2023, 10:55 am
No email notification of upgrades or schedule changes
Jul 19, 2019, 3:50 pm
#16
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I used to get emails notifying me that I was NOT upgraded, but that my name had been transferred to the airport list which rarely amounted to anything more than a ranking of the losers. The higher you were on that list, the bigger your loss. Sometimes departing in Y while #1 on the upgrade list meant I was the biggest loser on the aircraft.
Now I don't get emails when I AM upgraded, which is happening more frequently than under the old system.
I think I like the new system better.
Now I don't get emails when I AM upgraded, which is happening more frequently than under the old system.
I think I like the new system better.
Jul 19, 2019, 6:25 pm
#17
Join Date: Jul 2009
Location: Washington DC
Programs: UA
Posts: 102
A couple of months ago I only knew I'd been upgraded when somebody else wanted to sit in my seat, and so I pulled out my phone to show them my boarding pass - and then saw my seat had been changed/upgraded...
Last edited by starless; Jul 19, 2019 at 8:47 pm
Aug 22, 2019, 8:26 am
#19
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,826
I was regularly receiving clearance emails up until about sometime last month or the month before and then all emails have stopped. I know there was a toggle in United.com preferences somewhere to enable email upgrade notifications but have been unable to find that option any more.
This was a CPU within 24 hours and after probably dozens of flights with no CPU emails. I am hoping this is not a one off as prior to May-ish, I was reliably receiving CPU emails.
Aug 22, 2019, 9:37 am
#20
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
I just received a CPU email, which is the first in months. The language of the email has changed a little and is a bit bizarre, it starts off with, “High five, FIRSTMIDDLE(name)! We've upgraded your seat on your flight from...”
This was a CPU within 24 hours and after probably dozens of flights with no CPU emails. I am hoping this is not a one off as prior to May-ish, I was reliably receiving CPU emails.
Aug 23, 2019, 12:49 pm
#22
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,774
Tonight was on was on a transatlantic flight and checked in okay yesterday. Just looked this am and saw flight had been cancelled and I had been rebooked on a flight tomorrow. No notification. Real pathetic - many travelers are not crazy like we are and would have no reason to check app again and would have driven to EWR tonight only to learn no flight and at that point too late to seek alternatives.
Aug 23, 2019, 12:59 pm
#23
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,220
Tonight was on was on a transatlantic flight and checked in okay yesterday. Just looked this am and saw flight had been cancelled and I had been rebooked on a flight tomorrow. No notification. Real pathetic - many travelers are not crazy like we are and would have no reason to check app again and would have driven to EWR tonight only to learn no flight and at that point too late to seek alternatives.
Aug 23, 2019, 1:20 pm
#24
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,774
I received a text this morning to tell me my flight had been delayed and they proactively rebooked me on another flight. No email so perhaps texts are the new method to notify flyers (there was also something on the app but I would not have checked the app since I was already checked in).
Aug 24, 2019, 8:57 am
#25
Join Date: Mar 2015
Location: Chicago area
Posts: 207
United. Really -- no notification of a schedule change
I emailed UA because I was not getting email notification of changes in a flight we have scheduled for Jan. 2020. I found the changes by checking the UA website and looking at my flight and though the changes are minor, 10 minutes or so in the past I would get email notice of any flight changes even for 5 minutes. Calling them did not good BTW so here is there response after around two weeks waiting:
"Thank you for reaching out to us!
We want to make sure you get the best service possible, and since your email concerns a current or future flight the best resource for you is going to be united.com .
If for any reason you can't find what you're looking for and you need additional assistance, please reach out to us by giving us a call at 1-800-864-8331 (1-800-UNITED-1), visiting our United Customer Contact Center page (that includes international contact options) or reaching out to us via our Twitter or Facebook pages."
So of course this does not in any way even address why I am not getting emails about flight changes.
Since I have already called and emailed I guess try their fb page or just periodically check the website for changes.
UAL this is rather poor.
Frustrated.
"Thank you for reaching out to us!
We want to make sure you get the best service possible, and since your email concerns a current or future flight the best resource for you is going to be united.com .
If for any reason you can't find what you're looking for and you need additional assistance, please reach out to us by giving us a call at 1-800-864-8331 (1-800-UNITED-1), visiting our United Customer Contact Center page (that includes international contact options) or reaching out to us via our Twitter or Facebook pages."
So of course this does not in any way even address why I am not getting emails about flight changes.
Since I have already called and emailed I guess try their fb page or just periodically check the website for changes.
UAL this is rather poor.
Frustrated.
Aug 24, 2019, 9:02 am
#26
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
We want to make sure you get the best service possible, and since your email concerns a current or future flight the best resource for you is going to be united.com .
Aug 24, 2019, 9:05 am
#27
Join Date: Mar 2015
Location: Chicago area
Posts: 207
Aug 24, 2019, 9:09 am
#28
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Aug 24, 2019, 9:15 am
#29
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Glad that OP did what seems the prudent course of action. E.g., keep an eye on your timings via the website. Always best to be proactive and not wait around.
My guess is that at some point prior to the flight, if a material time change stuck, OP would have received an automated email.
My guess is that at some point prior to the flight, if a material time change stuck, OP would have received an automated email.
Aug 24, 2019, 9:21 am
#30
Join Date: Mar 2015
Location: Chicago area
Posts: 207
Glad that OP did what seems the prudent course of action. E.g., keep an eye on your timings via the website. Always best to be proactive and not wait around.
My guess is that at some point prior to the flight, if a material time change stuck, OP would have received an automated email.
My guess is that at some point prior to the flight, if a material time change stuck, OP would have received an automated email.
If UA changed the threshold then I would hope my email to their comment site and actually speaking with two different reps would have gleaned that info.