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No email notification of upgrades or schedule changes

No email notification of upgrades or schedule changes

Old Jul 15, 19, 4:01 pm
Original Poster
Join Date: Jan 2008
Posts: 208
No email notification of upgrades or schedule changes

I thought I used to get emails when I cleared off the wait list for upgrade (into BF, now Polaris) , or when there was a schedule change rerouting me in some way. But I've been cleared off four wait lists and dealt with two schedule changes, for which I had to call UAL and get put back on previous routing (FRA, SYD), and I got only one notification for all of these. Is this the new pattern?
mmthomps is offline  
Old Jul 15, 19, 4:48 pm
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,583
I did not get an email on my Polaris upgrade for my flight today.
raehl311 is offline  
Old Jul 15, 19, 4:54 pm
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Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 24,886
I donít receive emails if upgrade clears within 24 hours of travel.
MatthewLAX is online now  
Old Jul 15, 19, 5:06 pm
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,468
Originally Posted by MatthewLAX View Post
I donít receive emails if upgrade clears within 24 hours of travel.
Same here. However, I was more annoyed of not getting an email when we were booked in Economy (originally we were in the bulkhead two seaters) and our pmUA 772 was switched to a Polarized version: United plopped me in a middle seat. My wife did notice at T-48 that the seat next to her was empty.......
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Old Jul 15, 19, 5:19 pm
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Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,698
I was regularly receiving clearance emails up until about sometime last month or the month before and then all emails have stopped. I know there was a toggle in United.com preferences somewhere to enable email upgrade notifications but have been unable to find that option any more.
slippahs is offline  
Old Jul 15, 19, 6:16 pm
Join Date: Aug 2018
Programs: AMEX Centurion, UA Gold, Stariott Plat., HH Gold, National EE, Hertz PC
Posts: 292
it's been 50/50 for me, sometimes I get them, sometimes I don't. It doesn't matter if it's within 24 hours or outside of it.
secretalcoholic is offline  
Old Jul 15, 19, 6:26 pm
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite*; WoH Dis
Posts: 49,871
I rarely get notifications of any kind from United.
mahasamatman is offline  
Old Jul 15, 19, 6:28 pm
Join Date: Jul 2012
Location: CBUS/VA
Posts: 91
I logged in and low and behold i had a major flight change and i was not notified. Was on cmh-sfo-nrt. Got changed to cmh-den-sfo-nrt with 45 minute layovers in den and sfo. Ughhhhh no thanks... apparently the cmh flight got canceled (nov 1) but is available every other day. Im now booked through newark. Also no thanks. But i guess it will get me there and allow me a few extra minutes in newark to get a bite to eat and relax
supergriff34 is offline  
Old Jul 15, 19, 7:16 pm
Join Date: Aug 2015
Posts: 5,566
I've not received any emails ó CPU or sked change ó regarding flights other than the wifi/power/entertainment one since April. I haven't had a waitlisted upgrade clear so not sure what would happen then.

As I posted in the CPU email thread, I know some people do still receive emails (including sked, which I didn't note there). But I don't for some reason.
fumje is offline  
Old Jul 15, 19, 11:29 pm
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Gold, Total Wine & More Select
Posts: 953
Originally Posted by mahasamatman View Post
I rarely get notifications of any kind from United.
Given the types of notifications United likes to send lately, consider yourself lucky.

econ is offline  
Old Jul 17, 19, 10:08 am
Join Date: Mar 2011
Location: Fort Worth, TX
Programs: UA 1K MM, Marriott Gold
Posts: 2,458
Just the other day I happened to notice my 6AM DFW-SFO flight was cancelled and they put me on a later flight, giving me an hour (instead of 3) to connect to the morning SIN flight.
No email notification, no "schedule change" notice in red....Nothing.
When I called to change my flights the agent said it was changed over a month ago.
(Luckily she cleared UG space for me on both flights without any arguing or begging on my part)
chavala is offline  
Old Jul 19, 19, 2:31 pm
Original Poster
Join Date: Jan 2008
Posts: 208
I don't mind quite as much not getting notified of upgrades --- although it would be nice --- but it's a pain when an itinerary is significantly changed with no notice.
Aussienarelle and Lynnie_Bee like this.
mmthomps is offline  
Old Jul 19, 19, 2:44 pm
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 186
I stopped getting upgrade emails 6 weeks ago. I like them because I know to choose a seat.
lotemblizej is offline  
Old Jul 19, 19, 2:48 pm
Join Date: Mar 2010
Location: PIT
Programs: UA 1K, OZ
Posts: 7,048
I had a flight be significantly changed (and create quite a mess because the rebooking system couldn’t decide what to rebook me on, so it rebooked me on two different flights apparently) both ways within 48 hours of booking. No email, only my usual viewing of reservations did I found out.
dinoscool3 is online now  
Old Jul 19, 19, 3:50 pm
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I used to get emails notifying me that I was NOT upgraded, but that my name had been transferred to the airport list which rarely amounted to anything more than a ranking of the losers. The higher you were on that list, the bigger your loss. Sometimes departing in Y while #1 on the upgrade list meant I was the biggest loser on the aircraft.

Now I don't get emails when I AM upgraded, which is happening more frequently than under the old system.

I think I like the new system better.
transportprof is offline  

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