Jan 17, 2020, 6:38 pm
Last edit by: WineCountryUA
Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules
United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.
*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."
Seat Chart.
Press release: http://www.prnewswire.com/news-relea...300278706.html
NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."
Path-Breaking Design
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
Elevated Dining Experience
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Raising The Bar With United Polaris Business Class Lounges
United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.
The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.
United Polaris Introduction
United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.
More information on the United Polaris business class can be found at united.com/Polaris.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.
*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."
Seat Chart.
Press release: http://www.prnewswire.com/news-relea...300278706.html
NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."
Path-Breaking Design
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
Elevated Dining Experience
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Raising The Bar With United Polaris Business Class Lounges
United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.
The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.
United Polaris Introduction
United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.
More information on the United Polaris business class can be found at united.com/Polaris.
[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.
Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.
Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
United Polaris - New Business Class seats & inflight service {Archive}
Aug 10, 2018, 7:21 am
#4306
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
My non-UA friend flew EWR-LIS recently on a refurbished 767, and I coached him through the Polaris lounge, and then to request the cooling gel pillow and mattress pad etc. When he boarded he said they were on every seat, and everyone had slippers too. That surprised me but ^ (Side note: he's a Delta guy and he thought Polaris was near 10/10. I think if they served Krug and gave him a Polaris Bear, he would have given it a full 10 
)
)
Aug 10, 2018, 4:51 pm
#4307
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
My non-UA friend flew EWR-LIS recently on a refurbished 767, and I coached him through the Polaris lounge, and then to request the cooling gel pillow and mattress pad etc. When he boarded he said they were on every seat, and everyone had slippers too. That surprised me but ^ (Side note: he's a Delta guy and he thought Polaris was near 10/10. I think if they served Krug and gave him a Polaris Bear, he would have given it a full 10 )
)
Aug 10, 2018, 6:50 pm
#4308
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,220
My non-UA friend flew EWR-LIS recently on a refurbished 767, and I coached him through the Polaris lounge, and then to request the cooling gel pillow and mattress pad etc. When he boarded he said they were on every seat, and everyone had slippers too. That surprised me but ^ (Side note: he's a Delta guy and he thought Polaris was near 10/10. I think if they served Krug and gave him a Polaris Bear, he would have given it a full 10 )
)
He might want that Polaris Bear to strangle
Aug 12, 2018, 8:39 am
#4309
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
Aug 14, 2018, 8:30 pm
#4310
Join Date: Jul 2012
Location: Washington DC
Programs: Delta 1MM, Delta SM, United Silver, Amx Plat, Delta Amx Plat, Six-T Plat, IHG Gold, Hilton Gold
Posts: 590
two questions about Polaris travel
I really have tried finding these answers both here and on the (new) United website so apologies in advance if these questions have been asked
1) I just booked Polaris J from EWR-BOM in a few weeks. Website only says "dinner" for meal but with a flight of such length, I'm sure there's more than one meal in J, can anyone tell me what category of meals are served in each direction (to/from BOM). Is it dinner, snack, then brunch? or lunch on the outbound? and what about the return?
2) for the return, I'll be going BOM-EWR then IAH. Will I be permitted to use the Polaris lounge in IAH altho it will be the end of my journey? (I'll have about two hours to kill before my meeting and wanted to stay at IAH and use the Polaris Lounge.) Thanks for any helpful info on either question and safe travels...
1) I just booked Polaris J from EWR-BOM in a few weeks. Website only says "dinner" for meal but with a flight of such length, I'm sure there's more than one meal in J, can anyone tell me what category of meals are served in each direction (to/from BOM). Is it dinner, snack, then brunch? or lunch on the outbound? and what about the return?
2) for the return, I'll be going BOM-EWR then IAH. Will I be permitted to use the Polaris lounge in IAH altho it will be the end of my journey? (I'll have about two hours to kill before my meeting and wanted to stay at IAH and use the Polaris Lounge.) Thanks for any helpful info on either question and safe travels...
Aug 14, 2018, 8:52 pm
#4311
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
2) for the return, I'll be going BOM-EWR then IAH. Will I be permitted to use the Polaris lounge in IAH altho it will be the end of my journey? (I'll have about two hours to kill before my meeting and wanted to stay at IAH and use the Polaris Lounge.) Thanks for any helpful info on either question and safe travels...
Aug 14, 2018, 8:56 pm
#4312
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
I really have tried finding these answers both here and on the (new) United website so apologies in advance if these questions have been asked
1) I just booked Polaris J from EWR-BOM in a few weeks. Website only says "dinner" for meal but with a flight of such length, I'm sure there's more than one meal in J, can anyone tell me what category of meals are served in each direction (to/from BOM). Is it dinner, snack, then brunch? or lunch on the outbound? and what about the return?
1) I just booked Polaris J from EWR-BOM in a few weeks. Website only says "dinner" for meal but with a flight of such length, I'm sure there's more than one meal in J, can anyone tell me what category of meals are served in each direction (to/from BOM). Is it dinner, snack, then brunch? or lunch on the outbound? and what about the return?
Aug 14, 2018, 8:58 pm
#4313
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
I really have tried finding these answers both here and on the (new) United website so apologies in advance if these questions have been asked
1) I just booked Polaris J from EWR-BOM in a few weeks. Website only says "dinner" for meal but with a flight of such length, I'm sure there's more than one meal in J, can anyone tell me what category of meals are served in each direction (to/from BOM). Is it dinner, snack, then brunch? or lunch on the outbound? and what about the return?
2) for the return, I'll be going BOM-EWR then IAH. Will I be permitted to use the Polaris lounge in IAH altho it will be the end of my journey? (I'll have about two hours to kill before my meeting and wanted to stay at IAH and use the Polaris Lounge.) Thanks for any helpful info on either question and safe travels...
1) I just booked Polaris J from EWR-BOM in a few weeks. Website only says "dinner" for meal but with a flight of such length, I'm sure there's more than one meal in J, can anyone tell me what category of meals are served in each direction (to/from BOM). Is it dinner, snack, then brunch? or lunch on the outbound? and what about the return?
2) for the return, I'll be going BOM-EWR then IAH. Will I be permitted to use the Polaris lounge in IAH altho it will be the end of my journey? (I'll have about two hours to kill before my meeting and wanted to stay at IAH and use the Polaris Lounge.) Thanks for any helpful info on either question and safe travels...
1) dinner after departure is assured. The sequence of meals should be breakfast/brunch then dinner again.
2) Acess to Polaris lounge in IAH should be possible as your boarding pass should be good for same day / 24 hours.
Aug 24, 2018, 12:50 am
#4314
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
How would the 4 be able to have aisle access for all?? By definition 4 means that there are 2 seats in middle... Same logic for 2-2-2. How would you see them now having aisle access?
Aug 24, 2018, 1:49 am
#4315
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,942
FWIW I believe Korean Airlines has a 2-2-2 J config where even the window seats have easy aisle access due to a staggered layout.
Aug 24, 2018, 1:51 am
#4316
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Sep 27, 2018, 10:50 am
#4317
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Any update /inside scoop on the anticipated opening date for the LAX Polaris Lounge?
Sep 27, 2018, 10:53 am
#4319
Join Date: Nov 2005
Location: LAX
Programs: UA 1K MM; Bonvoy Titanium; most other FF programs...
Posts: 654
I walked by yesterday and it said “Arriving Soon”. That being said, I’ve heard rumors of as early as November, or as late as December. Anxious to know as I have an Int’l Polaris flight in Mid-November.
Last edited by FoxFlyer; Sep 29, 2018 at 10:06 pm
Sep 27, 2018, 11:31 am
#4320
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403