Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

United Polaris - New Business Class seats & inflight service {Archive}

Community
Wiki Posts
Search
Old Jan 17, 2020, 6:38 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


Print Wikipost

United Polaris - New Business Class seats & inflight service {Archive}

Thread Tools
 
Search this Thread
 
Old Nov 18, 2018, 11:41 am
  #4366  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,939
Originally Posted by StuckinITH
Those are very important. You attach the button-holed napkin to a button of your dressed up shirt to protect the front of it. Not useful if you travel in T-shirts.
I know, that was the joke
Zorak is offline  
Old Nov 19, 2018, 1:39 pm
  #4367  
 
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Originally Posted by Kacee
lol I only use the bottoms.

My favorites are BR's. UA's are surprisingly good though. I like that they're thin.
I wish they would split them so everyone could have what they want. I also like the bottoms but the top is way to hot to wear so I always just leave it.
Do they just toss them? So wasteful.
I recently got some AA PJs — they’re scratchy and bulky with bands around the ankles and waist, really awful.
Got switched to Air NZ last week (due to SFO fires) and no pajamas or slippers. Only some really awful socks. I must admit everytime I fly another airline I love UA just a little bit more
chavala is offline  
Old Nov 20, 2018, 7:47 am
  #4368  
 
Join Date: May 2013
Location: Houston
Posts: 32
Planning to book UA 850 from PEK - ORD which showed Boeing 777-200
Will this plane has the new Polaris Business class seat?

Thank you.
nastar1 is offline  
Old Nov 20, 2018, 7:52 am
  #4369  
 
Join Date: Apr 2008
Location: RDU
Posts: 5,242
Originally Posted by nastar1
Planning to book UA 850 from PEK - ORD which showed Boeing 777-200
Will this plane has the new Polaris Business class seat?

Thank you.
I don't think so. I'm taking one to South America. I believe it's an old seat.
zitsky is offline  
Old Nov 20, 2018, 8:22 am
  #4370  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
Originally Posted by zitsky
I don't think so. I'm taking one to South America. I believe it's an old seat.
According to fleet site, looks like 9 have Polaris seats, 3 are in for modification, and a little over 40 have old UA or CO seats. Date of flight and conversion rate may improve odds. I had a future business-class flight LHR-SFO suUA 772 updated to Polaris-equipped a/c a couple of weeks ago. Pleasure in seeing that switch was far better than getting a domestic upgrade. UA better not pull the rug out from under me...

https://sites.google.com/site/unitedfleetsite/

Last edited by IAH-OIL-TRASH; Nov 20, 2018 at 12:15 pm Reason: speling
IAH-OIL-TRASH is offline  
Old Nov 20, 2018, 9:01 am
  #4371  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Originally Posted by nastar1
Planning to book UA 850 from PEK - ORD which showed Boeing 777-200
Will this plane has the new Polaris Business class seat?
No one can here can answer that question for you (at least not accurately). As noted already, the farther in the future your flight is, the more likely you'll get an updated aircraft.
Kacee is offline  
Old Nov 20, 2018, 10:07 am
  #4372  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,357
Originally Posted by nastar1
Planning to book UA 850 from PEK - ORD which showed Boeing 777-200
Will this plane has the new Polaris Business class seat?

Thank you.
​​​​​​
It can be either. Right now more likely with old UA 3-class.
I'm on 851 today and 850 next week. Initially both were scheduled for old UA three-class.
I had secured 2A in old first cabin but 851 was switched to Polarized plane a few days ago.
At least I got a good seat without having to intervene...
850 next week still showing old UA 3-class with 2-4-2 business.
narvik is offline  
Old Nov 20, 2018, 12:17 pm
  #4373  
 
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Originally Posted by chavala
I wish they would split them so everyone could have what they want. I also like the bottoms but the top is way to hot to wear so I always just leave it.
I agree the top is hot. The first time I wore it I woke up sweating mid-flight. I use them at home during the winter months.
oopl is offline  
Old Nov 20, 2018, 12:39 pm
  #4374  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
How does this bullstuff happen to me???? A couple of hours ago I posted how "UA better not pull the rug out from under me". They just did. Just went from 773ER to suUA 772 (at least I got GF seat) LHR-SFO, but new schedule puts me on 739 SFO-HNL instead of 772. And I miss last flight of night HNL-OGG. Gotta go figure this out now......
IAH-OIL-TRASH is offline  
Old Nov 20, 2018, 12:55 pm
  #4375  
 
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
Originally Posted by IAH-OIL-TRASH
How does this bullstuff happen to me???? A couple of hours ago I posted how "UA better not pull the rug out from under me". They just did. Just went from 773ER to suUA 772 (at least I got GF seat) LHR-SFO, but new schedule puts me on 739 SFO-HNL instead of 772. And I miss last flight of night HNL-OGG. Gotta go figure this out now......
Yuck, G/L! Still hoping my 763 Polaris holds for tomorrow.
airb330 is offline  
Old Nov 21, 2018, 3:34 am
  #4376  
 
Join Date: Dec 2015
Posts: 49
Had my first Polaris flight a couple weeks ago SFO-AKL, was actually disappointed how narrow the seat/bed was when I tried to sleep - just felt like I was cramped the whole time.
I'm on ANZ headed back later this week, also a first in their J product.

So, with the Polaris slippers, are they only one size or do I need to ask for Large ones next time haha?
MiltonFreedMan is offline  
Old Dec 1, 2018, 9:51 am
  #4377  
Suspended
 
Join Date: Sep 2006
Location: MSP
Programs: DL MM (thanks PMNW!), DL PM, UA PLT, just about every darn hotel program-generally GOLD type level
Posts: 783
ORD Polaris Lounge menu has changed. Sorry, my pictures were horrible. I was looking forward to the wonderful Eggs Benedict they did (and I hate tomato...somehow they made it work) but the food was still fine.
In2ishn is offline  
Old Dec 1, 2018, 10:16 am
  #4378  
 
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Originally Posted by In2ishn
ORD Polaris Lounge menu has changed. Sorry, my pictures were horrible. I was looking forward to the wonderful Eggs Benedict they did (and I hate tomato...somehow they made it work) but the food was still fine.
Nothing is worse than tomato on Eggs Benny. It should be outlawed!
chavala is offline  
Old Dec 1, 2018, 10:34 am
  #4379  
Suspended
 
Join Date: Sep 2006
Location: MSP
Programs: DL MM (thanks PMNW!), DL PM, UA PLT, just about every darn hotel program-generally GOLD type level
Posts: 783
Originally Posted by chavala
Nothing is worse than tomato on Eggs Benny. It should be outlawed!
In general I would agree with you. The tomato was in the sauce and, shockingly, worked.

I’m sure you would agree with me that the replacement dish, some sort of root vegetable thing, is a gross insult
In2ishn is offline  
Old Dec 1, 2018, 10:52 am
  #4380  
 
Join Date: Jan 2016
Location: Medellín
Programs: LH SEN | UA 1K
Posts: 77
yay, now let's argue about taste!
schlang is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.