Kitchen issues EWR, no hot food domestic F (Intl/PS ok) Aug-Sept 2018 - notice/comp?
Aug 26, 2018, 9:59 am
#1
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Kitchen issues EWR, no hot food domestic F (Intl/PS ok) Aug-Sept 2018 - notice/comp?
Just received an email from United about tonight's flight
Any ideas what is going on?
Due to maintenance work being done in our kitchen, the food options on your flight may be limited or unavailable. Snack boxes will be provided in place of our usual meal offerings, and our Newark team will offer you a voucher should you prefer to purchase your own meal prior to boarding. In addition, we would like to give you either a $100 electronic travel certificate or 5000 miles for the inconvenience.
Aug 26, 2018, 10:45 am
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Aug 26, 2018, 10:49 am
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Maybe UA's replacing/repairing some large piece of equipment overnight and decided it necessary to inconvenience evening departures in order to do so. Unless I was cramped for time with a short connection at EWR, I'd take the dining voucher(s) and $100 and be thrilled vs UA's dinner catering.
Aug 26, 2018, 11:14 am
#5
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I guess I would have imagined a huge kitchen with multiple sets of equipment to make food that doing work on one won't affect production too much...so, this is kind of strange to me.
At least they did this in advance and the offering is actually good for the passenger - if the gate agent knows to do this, there is enough time to get the voucher and buy something.
At least they did this in advance and the offering is actually good for the passenger - if the gate agent knows to do this, there is enough time to get the voucher and buy something.
Aug 26, 2018, 11:20 am
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Thanks for clarifying 
I was a little more interested in why, whether there will be drinks and why they wouldn't just make them earlier in the day and store them.
I'm quite happy with the voucher and the $100, I am on a very tight RTW/meeting schedule but can find time to grab a sandwich somewhere en-route.
Was just inquisitive in case anyone had any actual details, as this seems an unusual action.
I was a little more interested in why, whether there will be drinks and why they wouldn't just make them earlier in the day and store them.
Maybe UA's replacing/repairing some large piece of equipment overnight and decided it necessary to inconvenience evening departures in order to do so. Unless I was cramped for time with a short connection at EWR, I'd take the dining voucher(s) and $100 and be thrilled vs UA's dinner catering.
Was just inquisitive in case anyone had any actual details, as this seems an unusual action.
Aug 26, 2018, 5:58 pm
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Actually a smarter gesture would be to offer the F confirmed customers on this or other affected flights access to the Polaris Lounge or that "secret" restaurant - assuming this issue was limited to a small number of flights.
Aug 26, 2018, 6:23 pm
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Aug 26, 2018, 7:59 pm
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Aug 26, 2018, 8:08 pm
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I wonder if other EWR flights are affected?
Last edited by WineCountryUA; Aug 26, 2018 at 9:49 pm Reason: unneeded comment removed
Aug 27, 2018, 5:20 am
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Aug 27, 2018, 8:10 am
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