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Kitchen issues EWR, no hot food domestic F (Intl/PS ok) Aug-Sept 2018 - notice/comp?
Just received an email from United about tonight's flight
Due to maintenance work being done in our kitchen, the food options on your flight may be limited or unavailable. Snack boxes will be provided in place of our usual meal offerings, and our Newark team will offer you a voucher should you prefer to purchase your own meal prior to boarding. In addition, we would like to give you either a $100 electronic travel certificate or 5000 miles for the inconvenience. |
Yes, they are doing maintainence work in the kitchens. |
Originally Posted by JVPhoto
(Post 30131526)
Yes, they are doing maintainence work in the kitchens. |
Maybe UA's replacing/repairing some large piece of equipment overnight and decided it necessary to inconvenience evening departures in order to do so. Unless I was cramped for time with a short connection at EWR, I'd take the dining voucher(s) and $100 and be thrilled vs UA's dinner catering.
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I guess I would have imagined a huge kitchen with multiple sets of equipment to make food that doing work on one won't affect production too much...so, this is kind of strange to me.
At least they did this in advance and the offering is actually good for the passenger - if the gate agent knows to do this, there is enough time to get the voucher and buy something. |
Originally Posted by JVPhoto
(Post 30131526)
Yes, they are doing maintainence work in the kitchens. Maybe UA's replacing/repairing some large piece of equipment overnight and decided it necessary to inconvenience evening departures in order to do so. Unless I was cramped for time with a short connection at EWR, I'd take the dining voucher(s) and $100 and be thrilled vs UA's dinner catering. Was just inquisitive in case anyone had any actual details, as this seems an unusual action. |
Actually a smarter gesture would be to offer the F confirmed customers on this or other affected flights access to the Polaris Lounge or that "secret" restaurant - assuming this issue was limited to a small number of flights.
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Originally Posted by alexbellamy
(Post 30131716)
I was a little more interested in why
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Originally Posted by NoLaGent
(Post 30131622)
Let's just hope the maintenance work takes less time than it did in DEN.
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I wonder if other EWR flights are affected?
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Too much snark in this thread... i would appreciate such an option on every UA flight! |
Originally Posted by Kacee
(Post 30133156)
I wonder if other EWR flights are affected?
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I wonder about people that took an upgrade offer at OLCI or even closer to departure. Sounds from the announcement it only applied if you got an email.
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What did they do with long flights... Hong Kong for 14 hours anyone?
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Originally Posted by Ted
(Post 30134590)
What did they do with long flights... Hong Kong for 14 hours anyone?
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