transportprof

Agree on the collective outcome, but the individual outcome could be changed by booking other gateways for long-haul connections until the meals are actually back on all the EWR flights that they're supposed to be on.

I got burned, so to speak, believing UA's tales of a prompt fix in Denver, and booked some flights through there that got "snacked" during the protracted delays in repairing the repairs that went wrong in that flight kitchen listeria removal.

My next flights to/from EWR aren't until November, but they're on AC
No more UA out of EWR for me until this gets fixed.

PVDProf

For a brief moment, I thought you were posting from 2008! We used to get sizable vouchers for all sorts of modest service issues. Now, I haven't had a voucher in several years!

Dpetryszyn

Flying EWR to SMF on 9/6/18. 6 hour flight time. Departing at 7:55pm marked as dinner.

Will report back and let you know if this route is affected once the trip is completed.

AugustusM

I also got 15,000 miles as well from the FA which In didn't notice until I checked my account this weekend so I would certainly forgo food on all my upcoming domestic flights for the same payout.

Supima

Dpetryszyn

Wife (who is silver) just received the text for our flight tomorrow EWR to SMF. Received $100 voucher and option to get either food voucher from gate agent or on board snack box.

Myself didnt receive any text/email. I am just a general member.

Interesting we are on the same PNR. Will let you know how they handle my situation at the airport tomorrow.

pears

Had a similar situation this weekend. I'm Platinum and my husband is a general member who didn't receive the text/email. You should be able to use the same link she received to request your $100 certificate. Ask the gate agent for the vouchers and show both of your boarding passes. Each of us got a $20 voucher and the FAs handed out snack boxes without using their iPads or asking whether we got the vouchers instead.

Dpetryszyn

Thanks for the reply! I will write in using the link after the flight if I dont receive compensation at the airport tomorrow.

Question, do you think I can go to a customer service desk to get the voucher? Usually the GA doesnt arrive to the podium until 30 minutes before boarding and I rather not be rushed while eating.

pears

I'll defer to someone more experienced, but I don't see any harm in at least trying. The GA who issued our vouchers was really confused about how to get them from the system, so it ended up taking almost 10 minutes just to receive them.

Dpetryszyn

I went to the customer service counter near gate C103. Told them I received the message and she printed out $20 vouchers within 5 minutes.

Made a reservation at Classified where they honored the voucher.

I would probably choose this experience over in flight dining anyday

BeeeJay

Second week in a row no food!

This is the best deal ever, free upgrade, then getting $100 Travel Voucher, $20 Food Voucher, and a snack box! I've got the same flight the next 5 weeks so hoping to amass $700 in ETC's, and a nice amount of fat from the extra snacks!

CruiserCLE

1K here, zero advance notice for my EWR-IAH flight yesterday at the gate or onboard before departure. Completely forgot about this thread until the FA came around for what I thought was meal orders until she told us there was no food catered and that we should have received a notification. Fired off a note to 1Kvoice requesting some sort of compensation. I realize the flight distance is much shorter than EWR-SEA/SMF mentioned upthread but it's more about the lack of any prior communication to me.

Edit: forgot to mention, guy next to me was a GM and head him tell the FA he did receive the proactive text or email of some sort along with compensation. Great job, UA.

Edit 2: and yes, UA has all of my contact info, I'm signed up to receive texts with flight updates, etc. Seems like typical UA IT.

UASleeper

transportprof

I wonder whether the advance notice only goes to paid F ticket holders? I didn't get advance notice either, but was traveling on a RPU. Perhaps the computer doesn't "see" the upgrade as a category to send the proactive email or text? That would explain why lowly GMs who bought F get the notice while us high flying 1Ks with upgrades are left in the dark.

Dpetryszyn

My wife was in F via RPU and received the text and email.