How do you handle a seat change request? Do you ever feel like a jerk for saying no?
#241
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
People can be ignorant, or tired, or both, and mistakes happen. I'm happy that in over 1200 flights, I've never encountered a true poacher. And as I've also never encountered anyone who said no to anything remotely reasonable (the worst I got was a "no" for a window to aisle request on a 5 hour flight), I will also continue to say "yes" to basically anything within the same cabin.
I politely say, 'you're in my seat'. He claims it's his and whips out a boarding pass....with my name on it. I call the Purser over and she confirms it is the correct pass and person for that seat. I tell her to hold up and take out my NJ driver's license which obviously has my name and photo. She makes the guy hand over his (my) pass and sends him on his way back to steerage.
Turns out he grabbed it off the gate desk when the GA was trying to locate me. He claimed that he was me and probably figured I was a no show instead of having pre-boarded.
Last edited by AugustusM; Sep 28, 2023 at 9:39 am
#242
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Join Date: Aug 2015
Posts: 11,470
I had a pass poacher once. I had connecting flight back home through ORD which was a last-minute booking so I wasn't able to get a F seat on the final leg. I was already GS by then so I got on the plane and took a seat in E+. I refresh the app and lo and behold someone must have missed the flight as I had been upgraded seat 4A. I grab my carry on and head up only to find someone in it.
I politely say, 'you're in my seat'. He claims it his and whips out a boarding pass....with my name on it. I call the Purser over and she confirms it is the correct pass and person for that seat. I tell her to hold up and take out my NJ driver's license which obviously has my name and photo. She makes the guy hand over his (my) pass and sends him on his way back to steerage.
Turns out he grabbed it off the gate desk when the GA was trying to locate me. He claimed that he was me and probably figured I was a no show instead of having pre-boarded.
I politely say, 'you're in my seat'. He claims it his and whips out a boarding pass....with my name on it. I call the Purser over and she confirms it is the correct pass and person for that seat. I tell her to hold up and take out my NJ driver's license which obviously has my name and photo. She makes the guy hand over his (my) pass and sends him on his way back to steerage.
Turns out he grabbed it off the gate desk when the GA was trying to locate me. He claimed that he was me and probably figured I was a no show instead of having pre-boarded.
#243
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
That happened to me once. Lots of flying of the same aircraft type, always in the same seat, and one day I boarded while exhausted, sat down, and somewhat overheard a "commotion" between another pax and the FA. The FA came over, asked if he could see my boarding pass, I pulled it out, said "oh crap, sorry", and moved to the seat across the aisle.
There's a difference, IMO, between a poacher and inadvertent mistake -- premeditated seaticide vs. involuntary seat-slaughter, perhaps?
#244
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
#246
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
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Posts: 14,429
No consequences, maybe why people keep doing it
#247
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,201
I had a pass poacher once. I had connecting flight back home through ORD which was a last-minute booking so I wasn't able to get a F seat on the final leg. I was already GS by then so I got on the plane and took a seat in E+. I refresh the app and lo and behold someone must have missed the flight as I had been upgraded seat 4A. I grab my carry on and head up only to find someone in it.
I politely say, 'you're in my seat'. He claims it his and whips out a boarding pass....with my name on it. I call the Purser over and she confirms it is the correct pass and person for that seat. I tell her to hold up and take out my NJ driver's license which obviously has my name and photo. She makes the guy hand over his (my) pass and sends him on his way back to steerage.
Turns out he grabbed it off the gate desk when the GA was trying to locate me. He claimed that he was me and probably figured I was a no show instead of having pre-boarded.
I politely say, 'you're in my seat'. He claims it his and whips out a boarding pass....with my name on it. I call the Purser over and she confirms it is the correct pass and person for that seat. I tell her to hold up and take out my NJ driver's license which obviously has my name and photo. She makes the guy hand over his (my) pass and sends him on his way back to steerage.
Turns out he grabbed it off the gate desk when the GA was trying to locate me. He claimed that he was me and probably figured I was a no show instead of having pre-boarded.
#248
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
I'm sure you know the facts far better than anyone. That said, it wouldn't surprise me if the GA upgraded you, printed the BP, and noted you had boarded. Instead of stopping the usual frenzy as they are trying to get the flight out on time and going on board, they might have simply said to the Pass holder, "would you mind walking this on the plane and giving it to the upgrader and you take his seat in Y". That's happened to me twice in the last couple of years.
#249
Join Date: Feb 2003
Location: ORD
Programs: UA Plat, Marriott Gold,HH Gold
Posts: 2,751
Well, it happened to me again on way home yesterday EWR to ORD. I boarded and took my seat in 3B next to a gentleman. Hi wife was in 2B and asked if we could swap so she could sit with her husband. I almost wanted to say no as this was my first flight after reading all the comments in this post. I said OK and as we switched, she was giving me a bit of an attitude. She had previously already loaded her carry on to the bin next to her husband so she was assuming that I was already going to do the swap with her. I paused for a second and almost said NO. I decided to let it go. Have a flight to DFW this week so we'll see how it goes. I thought I was pretty laid back about this sort of thing but it is starting to irritate me a little. I think I might try the not speaking English thing next time.
#250
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Or just say, "no thanks."
But if the seat's the same, why does it even matter that wife had already placed her things in the row 3 overhead?
Also, if there's bad blood on either side, I'd rather be the person reclining into 2B than the person being reclined into in 3B.
But if the seat's the same, why does it even matter that wife had already placed her things in the row 3 overhead?
Also, if there's bad blood on either side, I'd rather be the person reclining into 2B than the person being reclined into in 3B.
#251
Join Date: Feb 2003
Location: ORD
Programs: UA Plat, Marriott Gold,HH Gold
Posts: 2,751
It was mostly her entitled attitude and she was just giving me the courtesy of letting me know before she switched seats. If she didn't give me an attitude, I wouldn't have even given it a second thought.
#252
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,239
Really? It sounds like she still asked before just sitting in your seat and telling you that you were swapping, even if you may have interpreted it differently.
#253
Join Date: Oct 2011
Location: BUR / LAX
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Posts: 1,555
This I get if her attitude sucked. When I fly with my wife I try to keep the heavy bags near me if we are close but not together so I can get them down and have ready for her .Probably helps everyone as it is usually faster for me to grab a bag down than her, and if she's behind me a row or two I can just stash her bag in an empty row so it is there for her.
#254
Join Date: Dec 2004
Location: Under the Cone of Silence
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Not sure I understand. Since you said you had already taken your seat 3B, how was she just "letting you know" before switching? Are you saying she had an attitude implying that the swap request wasn't actually a 'request' at all and she was in fact ordering you to swap?
#255
Join Date: Jun 2004
Location: KUSA
Programs: Whatever AMEX Plat comes with... I buy on price.. Spirit Big Front Seat, want First/buy First
Posts: 1,487
(I took my bag down and went up front... overheads full of course, F/A said he would put my bag in the closet and it disappeared from my sight... after we push back he hands me the receipt for a gate check tag, which did not make me happy. I had a projector in my bag which suffered damage - bag was a bit tight, but I didn't plan on checking it - and of course I got the whole "not responsible for electronics in checked bag" BS from the baggage service office....)