Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA award booking, change questions / issues / routing / excursionist problems / help

Community
Wiki Posts
Search
Old Jan 19, 2017, 10:23 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Main Impact
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment basically requires current availability for all existing Os&Ds in the PNR (as if a brand new booking is made)
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing

What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
  • Travel must end in the same MileagePlus defined region where travel originates.
  • The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
  • The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
  • If two or more one-way awards qualify for this benefit, only the first occurrence will be free.


Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}


Print Wikipost

UA award booking, change questions / issues / routing / excursionist problems / help

Thread Tools
 
Search this Thread
 
Old Apr 24, 2024, 8:55 am
  #1216  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Originally Posted by Irazabul
If my wife and I are traveling on same itinerary and confirm, and I have to change my flight to return later but not hers, will the change to only my return result in a new confirmation #? I have status and we got economy plus seats, will my change cause her to have to change all of her seats after I make my change?
One of the rules of a PNR is that all travelers in that PNR must have the same flights and booking classes, so if you need to take a different flight the PNR will be 'split' and one of you will get a new confirmation # reflecting the split PNR.

Generally, a split should not cause the loss of E+ seating but an aircraft swap or schedule change after the split may cause those assignments to go away and it may be difficult to get them reassigned for a non-status passenger; it may also be difficult to change to a different E+ seat.for free after the split. That said -- and I'm virtually certain it's not official policy but I've never been turned down -- if you call res or visit an airport agent and explain that the PNRs were split you likely be helped as a courtesy.

Lincoln
​​​
SPN Lifer and Irazabul like this.
lincolnjkc is offline  
Old Apr 24, 2024, 8:59 am
  #1217  
 
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 436
Is United now blocking award itineraries to Asia through Africa?
Previously, I would see lots of I space USA-ADD-NRT/ICN/SIN on ET. Now these itineraries seem to be impossible to book on UA but still show up on AC.

Example:
11/2/24
IAD-ADD (stop in LFW)
ADD-NRT (stop in ICN)


Last edited by JALsnipe; Apr 24, 2024 at 9:24 am
JALsnipe is offline  
Old Apr 24, 2024, 11:21 am
  #1218  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,055
Originally Posted by JALsnipe
Is United now blocking award itineraries to Asia through Africa?
Previously, I would see lots of I space USA-ADD-NRT/ICN/SIN on ET. Now these itineraries seem to be impossible to book on UA but still show up on AC.

Example:
11/2/24
IAD-ADD (stop in LFW)
ADD-NRT (stop in ICN)
I would wait a few days. UA just ran some major changes and devaluations and I would not be surprised, if that hasn't messed up other things.
jsloan and SPN Lifer like this.
cfischer is online now  
Old Apr 24, 2024, 8:03 pm
  #1219  
 
Join Date: Apr 2024
Posts: 1
Question Two seats same flight - in different classes

Hi bit of a strange question!

Have booked a paid flight on united website - flying ANA round trip multi city : Jakarta - NRT- SFO - Jakarta

Booked economy outbound reurn in business as there was a special fare.

Question - On first leg (JKT-NRT) there is now an award seat avail in business using miles. Can I book this one leg as an award seat in business while holding a paid seat in economy on same flight??

Would have 2 seats on same flight - If i alert ANA to this is it allowed?

Thanks
chavo88 is offline  
Old Apr 24, 2024, 8:47 pm
  #1220  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Originally Posted by chavo88
.... Can I book this one leg as an award seat in business while holding a paid seat in economy on same flight??
no

Originally Posted by chavo88
....Would have 2 seats on same flight - If i alert ANA to this is it allowed?
no

The most likely outcome is one ticket will be cancelled

Even if that does not happen, you will not be allowed to scan two BPs . if you use the business ticket, the economy ticket will be marked as a no show and remaining legs cancelled
jsloan and SPN Lifer like this.
WineCountryUA is offline  
Old Apr 24, 2024, 8:59 pm
  #1221  
 
Join Date: Feb 2015
Location: BOS
Programs: UA Gold, Amex Platinum
Posts: 95
Anyone else having issues booking LH Group business award flights this summer? I've cross-referenced availability with Aeroplan and basically anything I choose errors out with "Select another option: Flight availability with other airlines are subject to real-time availability verification..." And this is regardless of whether availability exists between both inventories (or not). It's definitely a new error (for me).
BOSskier is offline  
Old Yesterday, 5:17 pm
  #1222  
 
Join Date: Jan 2010
Location: SFO
Programs: AF-Silver, TK-Gold
Posts: 24
UA MP Award Redeposit

Quick question.

In practice, how long does it actually take for miles to be redeposited into one's MP account following the cancellation of an award booking? UA's website says 5-7 days - that seems long to me.

Context - I have a speculative award booking and waiting on something better to open up, and I'm wondering if I need to transfer more miles to my MP account, or if I can rely on the miles from my booking being immediately available after cancelling the award booking.
dwiser is offline  
Old Yesterday, 6:04 pm
  #1223  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by dwiser
Quick question.

In practice, how long does it actually take for miles to be redeposited into one's MP account following the cancellation of an award booking? UA's website says 5-7 days - that seems long to me.

Context - I have a speculative award booking and waiting on something better to open up, and I'm wondering if I need to transfer more miles to my MP account, or if I can rely on the miles from my booking being immediately available after cancelling the award booking.
They're usually available instantly. If they don't get redeposited immediately, a call to the MileagePlus Service Center (open during US business hours) can get them put back if you tell them that you need to make a new reservation.
SPN Lifer, Xyzzy and dwiser like this.
jsloan is offline  
Old Today, 4:58 am
  #1224  
Aman 5+ BadgeFour Seasons Contributor Badge
 
Join Date: Feb 2003
Programs: UA1K, *G & Wife of UA1K MM
Posts: 3,432
Originally Posted by dwiser
Quick question.

In practice, how long does it actually take for miles to be redeposited into one's MP account following the cancellation of an award booking? UA's website says 5-7 days - that seems long to me.

Context - I have a speculative award booking and waiting on something better to open up, and I'm wondering if I need to transfer more miles to my MP account, or if I can rely on the miles from my booking being immediately available after cancelling the award booking.
Would changing the existing reservation be easier?
Ericka is offline  
Old Today, 5:31 am
  #1225  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,055
Originally Posted by Ericka
Would changing the existing reservation be easier?
If a UA metal booking then that is indeed a solution. One has to be careful w/ these online changes with partner metal involved. Not as risky if such route is also served by UA since worse come to worse a reroute on UA with an even exchange can be done. Destinations where partner metal is the only viable option - I would avoid doing an online change TBH
jsloan and SPN Lifer like this.
cfischer is online now  
Old Today, 6:07 am
  #1226  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,051
Originally Posted by cfischer (Post # 1225)
If a UA metal booking then that is indeed a solution. One has to be careful w/ these online changes with partner metal involved. Not as risky if such route is also served by UA since worse come to worse a reroute on UA with an even exchange can be done. Destinations where partner metal is the only viable option - I would avoid doing an online change TBH. [Emphasis added.]
TBH = to be honest

For award ticket voluntary flight changes when flying solely on aircraft operated by UA ("UA metal") or with such alternatives available, making changes online as a first attempt is optimal if comfortable with doing so. Once travel has started, if worse comes to worst, such as irregular operations (IRROPS), recovery will indeed be much simpler.

Last edited by SPN Lifer; Today at 6:27 am
SPN Lifer is offline  
Old Today, 8:40 am
  #1227  
 
Join Date: Jan 2024
Posts: 21
Trends for award travel redemption:
Curious about miles required trends for international long haul business seats. Many have posted concerns regarding seeing very high redemption requirements for these seats; and for most routes. I have seen 350K-400K OW redemptions and wondering if this is tied to extraordinary demand. Some UA people have used the 'non rev' term to describe this type of traveler, but miles earned from flying and spend have value - as evidenced by airline valuations of mileage programs. Admittedly, interest in a long haul flight in anything less than E+ is not a target. I plan a number of long haul trips 9-10 months out, so always interested in foreseeable trends in redemptions.
searchforfulfillment is offline  
Old Today, 9:13 am
  #1228  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Originally Posted by searchforfulfillment
Many have posted concerns regarding seeing very high redemption requirements for these seats; and for most routes. I have seen 350K-400K OW redemptions and wondering if this is tied to extraordinary demand.
No, it's tied to a very high supply of miles.

Originally Posted by searchforfulfillment
Some UA people have used the 'non rev' term to describe this type of traveler
If they have, it's a mistake. Non-rev refers to passengers flying either on (airline) company business or using an (airline) travel benefit. Award customers are revenue customers.

Originally Posted by searchforfulfillment
I plan a number of long haul trips 9-10 months out, so always interested in foreseeable trends in redemptions.
MileagePlus is not a good choice for you.

The foreseeable trend is that UA will continue to try to push the envelope on award pricing, particularly for purchases far in advance. They have no incentive to offer a discount award seat 9-10 months in advance, and while there are occasional deals to be had, award pricing has moved to be much more in line with cash pricing, where, excluding holiday travel or fare sales, the best prices are available somewhere between 3 weeks and 3 months prior to travel.

You will occasionally find a partner award that far out, but another trend is that UA appears to be in the middle of rolling out more dynamic (read: higher) prices for partner awards too. It may lead to more availability, but at the cost of hundreds of thousands of miles.

At the moment, and IMO in the foreseeable future, most of the value of MileagePlus is in either (a) last-minute, (b) one-way, or (c) short-haul travel.
Repooc17 likes this.
jsloan is offline  
Old Today, 12:09 pm
  #1229  
 
Join Date: Feb 2015
Location: BOS
Programs: UA Gold, Amex Platinum
Posts: 95
Originally Posted by BOSskier
Anyone else having issues booking LH Group business award flights this summer? I've cross-referenced availability with Aeroplan and basically anything I choose errors out with "Select another option: Flight availability with other airlines are subject to real-time availability verification..." And this is regardless of whether availability exists between both inventories (or not). It's definitely a new error (for me).
FWIW, the premium cabin itineraries involving SWISS and Lufthansa that were erroring out both on the website and the app when clicked were bookable by an agent on the phone. Well, at least the ones I checked. (None of these were complex; all partner flights with most only have a single connection.)
BOSskier is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.