jsloan

No, BOG is definitely Northern South America. The wording that you mention exists on the interactive chart but not on the PDF chart, so maybe they haven't gotten around to doing it? Alternatively, if your Avianca flight has a single flight number from a Central American airport through BOG to your destination, that's "direct" and therefore would fit under the interactive chart also.

JayhawkCO

Nope. It's an XXX-PTY-BOG-YYY flight with PTY-BOG on CM. Guess I'll count my lucky stars.

EDIT: Looking at the .pdf, it apparently only charges the 25K mile if it transits the USA based on the United/Copa chart... but when you look at the Partner Chart, definitely just 20K. Oh well, good value for my flight.

Chris

dinoscool3

First time looking at award flights since the changes. If I find a flight on NH or AC tools, but its not showing up on UA, I'm SOL, unless I get a one in a million chance of getting an agent who I can convince to use the old system?

IamHungry

I was able to book a flight from bkk - ord that didn't show on UA website. It didn't show BKK - TPE - VIE - ORD but it did show TPE-VIE-ORD. So I booked TPE-VIE-ORD, then called in to add BKK-TPE. I was prepared to have a boxing match with UA agent but surprisingly she was able to add that flight and told me instead of 80k Miles it would be 90K miles! And it took less than 20 minutes for the whole process.

nikehair

Booked LAX > BEY via LH. Routing through FRA.

Looks like I have seats on the first leg but not second leg, and points have not been ticketed not flights confirmed.

It's been 5 days or so. UA claims their system is not communicating property with LH.

Anyone have this issue last this long then resolve itself, or should I get ready for bad news?

Thanks

Kacee

If it didn't ticket within 48 hours, there is definitely a problem. Does the availability still show online?

nikehair

Not for the first leg, but I do see it available for FRA > BEY. Not going to hold my breath at this point.

UTex09

Does SQ release J award inventory to partners these days? Looking out as far as I can see, I don't see anything but Y award space for SQ.

jsloan

UTex09

Thanks. For some reason I thought the restriction was only on F space.

nikehair

Called UA again and spoke with a helpful agent who informed me that the MP account was not authorized to make the initial transaction.

Not sure why this was the case as this is not the first time I've booked an award flight.

I answered security questions, and I'm now confirmed with seats on both flights, along with e-tickets.

I also have the option to change seats via LH's website.

InterPlace55

I think this will be my final update on my plight to switch an itinerary booked in business class over to first class. The current ticket had RGN-BKK-CDG-FRA-IAD-CVG on it both in business class. Thai First Class on BKK-CDG opened up on a Saturday night in Tokyo, so I called to have it be changed yet I couldn't change the FRA-IAD flight to Lufthansa First Class since it wasn't showing on United's site. They were able to do just that for the mileage difference and no change fee.

Fast forward to yesterday night in Hong Kong, and I saw Lufthansa First Class on United's site. I called to see if they could change it over, but obviously I got the answer that they couldn't change it. I tried again just now and they were able to confirm and re-issue the ticket to me even though there wasn't another seat open for BKK-CDG in First Class and they moved me to a later CDG-FRA flight since the original one was causing havoc with the actual issuance. I can now access it on LH's site and pick my seats and I wasn't charged the change fee again.

So at this point, YMMV, but I think having Premier Status also helps immensely with all of the piece-meal changing I was doing.

lilcheese

Hello! Sorry in advance if I am in the wrong thread. A few days ago, I tried to book LO18 EWR>RZE in J on 7/29/18. Shows avail on Mileageplus. Verified award seat exists through ExpertFlyer and ANA. I went ahead and reserved through Mileageplus, transaction processed, and I received PNR from UA & LO. E-mail followed stating that award not confirmed, 24 hours is needed for confirmation from LO and for ticket issuance. Problem is, 24 hours passed and never finalized so I called UA only to be told by an agent that LO will not confirm and they will not give a reason. Today, confirmed availability through all three channels, again booked it through Mileageplus, same message. Any ideas on how to proceed?

nikehair

This happened to me, and I was only able to get ticketed almost 6 days later. I had to authorize my account on the phone with an agent as well by answering security questions. Don't give up.

Jesperss

Anyone ever see phantom availability for LOT?

Booked a ticket 12 hours ago, still not ticketed. Called up UA, said that LOT can't confirm. Should I give it a few days? Still showing as bookable on UA.com

edit: noticed the post above