Dec 27, 2016, 9:23 pm
Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
Dec 26, 2022, 1:39 am
#4322
Join Date: Mar 2007
Posts: 4,975
Well gave it a shot, but no dice. UA said a few different things that are kind of troubling/funny:
1) Flights no longer available even though its showing online so they cannot rebook
2) Even if flights were available they cannot rebook partner flights if more than one partner on the reservation (makes no sense to me)
3) Even if all legs were available they would reprice to current pricing so agent just said try online instead of calling.
They recommended trying to talk with a United airport agent when I arrive at the airport for my first flight, which of course isnt going to work well since its on Thai out of KUL.
1) Flights no longer available even though its showing online so they cannot rebook
2) Even if flights were available they cannot rebook partner flights if more than one partner on the reservation (makes no sense to me)
3) Even if all legs were available they would reprice to current pricing so agent just said try online instead of calling.
They recommended trying to talk with a United airport agent when I arrive at the airport for my first flight, which of course isnt going to work well since its on Thai out of KUL.
Dec 26, 2022, 9:29 am
#4323
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Was this one of those crazy discount JN award from April 2022? This changes the case. Or do you have I space in UA??
as does
You could call back and try again or possibly just ask for a supervisor, what you are asking for can not be done by the average phone agent, the re-open of space on UA requires a supervisor approval
Last edited by WineCountryUA; Dec 26, 2022 at 9:37 am Reason: JN award?
Dec 26, 2022, 11:37 am
#4324
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
Question....award ticket Slc-sfo-fra-cdg...with FRA CDG on LH. The SFO connection is tight but no award availability on earlier departure. Would a SDC or standby on the earlier SLC SFO be allowed if there is space, or could that somehow effect remaining segments?
Dec 26, 2022, 2:42 pm
#4325
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
SDC is not supposed to be an option for that itinerary, as all remaining flights on the itinerary are supposed to be UA-operated. Standby should be allowed with no issues.
Dec 26, 2022, 4:01 pm
#4326
Join Date: Mar 2007
Posts: 4,975
That can possibly be true
that is true except the UA leg is probably want is causing the present high pricing and get that reopenned would lower the price
Was this one of those crazy discount JN award from April 2022? This changes the case. Or do you have I space in UA??
That will not work and is a sign of an inexperienced / lazy agent.
as does
You could call back and try again or possibly just ask for a supervisor, what you are asking for can not be done by the average phone agent, the re-open of space on UA requires a supervisor approval
that is true except the UA leg is probably want is causing the present high pricing and get that reopenned would lower the price
Was this one of those crazy discount JN award from April 2022? This changes the case. Or do you have I space in UA??
That will not work and is a sign of an inexperienced / lazy agent.
as does
You could call back and try again or possibly just ask for a supervisor, what you are asking for can not be done by the average phone agent, the re-open of space on UA requires a supervisor approval
Dec 29, 2022, 7:23 pm
#4327
Join Date: Apr 2009
Programs: United Platinum, Marriott Platinum, IHG Plat, Hilton Diamond
Posts: 222
Plenty of IN availability to LHR
I see Polaris IN availability EWR - LHR (check IAD too) for 60K each next summer for upto 4 pax on lots of days next year, with an additional 6K in coach X connections to Star alliance hubs like LIS, BRU, FRA, GVA, ZRH etc. Booked Spain for spring break and Switzerland for summer, used excursionist to have a London stopover each trip. Fees weren’t terrible, about $110 per pax. Obviously IN space doesn’t help if you don’t have status, but hope it helps some folks planning a family trip to Europe.
Nov 1, 2023, 9:52 am
#4328
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
This is archive thread, the active thread is UA award booking, change questions / issues / routing / excursionist problems / help
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Dec 24, 2023 at 10:35 pm