Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#2401
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,416
EZE-IAH-LAX on award ticket. Can I easily change IAH to LAX leg?
Used easy saver award so we are Confirmed in Polaris to IAH.
Currently on a 7 hour layover and wait list for F to LAX
What are the policies for itinerary changes and can I make them at any time
I'm wondering if there are charges incurred to. Change to earlier flight.
I understand the wait list policy for the flight we are. Confirmed on.
Currently on a 7 hour layover and wait list for F to LAX
What are the policies for itinerary changes and can I make them at any time
I'm wondering if there are charges incurred to. Change to earlier flight.
I understand the wait list policy for the flight we are. Confirmed on.
#2402
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Changes on day of departure would be based on same day change/standby rules.
#2403
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,694
Since they are both UA flights, you should be able to change the IAH-LAX segment if there's saver award availability. You would have to pay the applicable award change fee. See Award Ticketing Fees
I've got a UA X segment connecting to OZ O segment, am I going to have hassle grabbing different UA X or I space?
#2404
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
You may have a problem changing flights if there is no current availability on the OZ segment. Depends on the agent's ability/willingness to make a manual change.
#2405
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 949
I think they'll wait-list I space on your current flight. Different flight I or X without open O on the OZ segment will be tough as indicated above. Also, a note of warning, there are reports on these forums of lost seat on the partner segment upon agent's failed attempt to change the ticket where partner inventory is no longer available.
#2406
Join Date: Sep 2007
Location: MAD
Programs: UA, US, AA, Hilton, Marriott, Hyatt
Posts: 374
Will UA sell this award routing?
Hi - I know AA does not allow award bookings from North America to SE Asia via the Atlantic. Does UA have a similar rule?
I'm trying to get an agent to sell me: IAD>FRA (LH), FRA>BKK (TG), BKK>DPS (TG) and she wants to charge 180K+ miles rather than 90K for a one-way business. It's not because saver awards are not available on the flights I want. I can see them when I search each segment. Agent seems to think that she has to price all the segments separately and add that up for a total. At UA.com, I can see IAD to DPS via the Atlantic on flights I don't want and it's pricing at 90K, so it seems it's OK to do this and I just need to get the agent to understand that.
Any suggestions on how to handle this type of booking? We want the LH to FRA to join up with people in FRA who will go with us to DPS and we'd like to all be on the same flight. Thanks for any help.
I'm trying to get an agent to sell me: IAD>FRA (LH), FRA>BKK (TG), BKK>DPS (TG) and she wants to charge 180K+ miles rather than 90K for a one-way business. It's not because saver awards are not available on the flights I want. I can see them when I search each segment. Agent seems to think that she has to price all the segments separately and add that up for a total. At UA.com, I can see IAD to DPS via the Atlantic on flights I don't want and it's pricing at 90K, so it seems it's OK to do this and I just need to get the agent to understand that.
Any suggestions on how to handle this type of booking? We want the LH to FRA to join up with people in FRA who will go with us to DPS and we'd like to all be on the same flight. Thanks for any help.
#2407
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
United will allow travel to South East Asia via TATL, especially from the East Coast of USA, on award tickets. But it is no longer possible to call agents and have them piece together awards. If you can't get United.com to offer the routing with searches, you are pretty much out of luck.
I would suggest playing around with the searches a bit and see if you can get it to pop up. Try multi-city to see if it will piece together as a single award. Try altering your start location, though with you already starting at a hub, I am not optimistic about that.
Good luck.
Final thought: Do the flights you want show up if you just IAD->BKK? Maybe you can get to BKK on the award and buy BKK->DPS separately?
I would suggest playing around with the searches a bit and see if you can get it to pop up. Try multi-city to see if it will piece together as a single award. Try altering your start location, though with you already starting at a hub, I am not optimistic about that.
Good luck.
Final thought: Do the flights you want show up if you just IAD->BKK? Maybe you can get to BKK on the award and buy BKK->DPS separately?
#2408
Join Date: Sep 2007
Location: MAD
Programs: UA, US, AA, Hilton, Marriott, Hyatt
Posts: 374
Thanks for the suggestions. Good idea about trying to book IAD>FRA>BKK on what I want, and then perhaps I can call UA and say I want to add a segment before ticketing. That might be less of a challenge than trying to explain how to book the whole thing. We'll see.
#2409
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,009
I would be surprised if they let you do that. The easiest (albeit more expensive) route to take would just be to book XXX-IAD as a standalone one-way ticket.
#2410
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
It's a legal routing but with UA's "enhanced" award booking rules it will only price as 90k if the computer returns it, since you can no longer piece together award itineraries.
goodeats21's suggestion is the best approach.
goodeats21's suggestion is the best approach.
#2411
Join Date: Nov 2004
Programs: UA 1K (Million Miler). AA Gold (lifetime 1 Million). TK Elite Gold
Posts: 895
Excursionist Option in S. America
Hello. I have never used the excursionist option on a *A award paid for using UA MP miles. Having read the routing rules. I understand that with an award of 3 or more *A flights to a specific region an additional one way flight could be added without additional mileage redemption
Hence, with the following itinerary in saver economy it should require 40K miles plus taxes:
EWR-UIO-SAN CRISTOBAL (Galapagos) onto CUZ then back to EWR should price as 20K plus 20K with the San Cristobal to Cuzco "free" as an excursionist flight. Yet, the .bomb prices it as 20K +12.5K + 20K.
Have I misunderstood the excursionist option?
Thanks
Hence, with the following itinerary in saver economy it should require 40K miles plus taxes:
EWR-UIO-SAN CRISTOBAL (Galapagos) onto CUZ then back to EWR should price as 20K plus 20K with the San Cristobal to Cuzco "free" as an excursionist flight. Yet, the .bomb prices it as 20K +12.5K + 20K.
Have I misunderstood the excursionist option?
Thanks
#2412
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Hello. I have never used the excursionist option on a *A award paid for using UA MP miles. Having read the routing rules. I understand that with an award of 3 or more *A flights to a specific region an additional one way flight could be added without additional mileage redemption
Hence, with the following itinerary in saver economy it should require 40K miles plus taxes:
EWR-UIO-SAN CRISTOBAL (Galapagos) onto CUZ then back to EWR should price as 20K plus 20K with the San Cristobal to Cuzco "free" as an excursionist flight. Yet, the .bomb prices it as 20K +12.5K + 20K.
Have I misunderstood the excursionist option?
Thanks
Hence, with the following itinerary in saver economy it should require 40K miles plus taxes:
EWR-UIO-SAN CRISTOBAL (Galapagos) onto CUZ then back to EWR should price as 20K plus 20K with the San Cristobal to Cuzco "free" as an excursionist flight. Yet, the .bomb prices it as 20K +12.5K + 20K.
Have I misunderstood the excursionist option?
Thanks
2. What routing is it giving you from SCY-CUZ? Are the connection points only in Northern South America?
#2413
Join Date: Nov 2004
Programs: UA 1K (Million Miler). AA Gold (lifetime 1 Million). TK Elite Gold
Posts: 895
Thanks for support of my idea. SCY to CUZ either via BOG or PTY (Avianca or Copa). Does the PTY connection add the additional miles required?
#2414
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
However, SCY-GYE-BOG-CUZ should price out correctly if you can get it to show up...
#2415
Join Date: Nov 2004
Programs: UA 1K (Million Miler). AA Gold (lifetime 1 Million). TK Elite Gold
Posts: 895
Thanks for your prompt and thorough reply.