Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
#1141
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
The IAD-MAD non-stop is generally flown using 757-200 / 752 and all economy seats have access to AC power -- 2 outlets are shared among each 3-seat set.
This is true for most UA TATL flights -- the one to look out for is the 3-class 767-300/763, no AC for economy (but business/First have power)
Last edited by WineCountryUA; Jul 30, 2017 at 9:12 pm Reason: 763 exception
#1143
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
One quirk about UA's power ports: they're over the shoulder in J, and after years of use, they're extremely loose. As a result, especially when used with two-prong USA-style plugs, things tend to fall out. But there's an easy fix: buy a set of adapters and use the large, three-pronged British adapter in the UA universal port. The fit is far more snug. Then just plug your device into the adapter.
Last edited by RandomBaritone; Jul 31, 2017 at 9:01 am Reason: Updated info
#1144
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Um, no, you can only run 110 or 220 over one set of wires, it does not switch.
#1145
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
I have a Saver UA domestic award IAD-SFO-IAD
Leave on a Wed, return Tuesday redeye
Two questions
Would UA allow me to change (assuming saver award availability) outbound say from Wed to Friday
and/or Change Tuesday return from a red eye to an earlier flight that day?
I have no status
Both legs are Saver Awards
Is there a fee for this? if so, what is the fee?
thanks
Edit to say
it appears it will be $125 to do this once so if I want to do both, I better do them on the same call - correct? or get charged another $125?
Leave on a Wed, return Tuesday redeye
Two questions
Would UA allow me to change (assuming saver award availability) outbound say from Wed to Friday
and/or Change Tuesday return from a red eye to an earlier flight that day?
I have no status
Both legs are Saver Awards
Is there a fee for this? if so, what is the fee?
thanks
Edit to say
it appears it will be $125 to do this once so if I want to do both, I better do them on the same call - correct? or get charged another $125?
So I check seating assignments again like I do on a daily basis and notice that my GF lost her seat assignment and none are left in the non E+ section. WThe.. and then check mine and sure enough my aisle is gone
Get the dreaded email, aircraft swap although it is from a 738 to a 738 - I am guessing that there are different versions of the 738? and now I'm unassigned.
So what is the best strategy now to get a seat assignment?
Since I don't have a seat (nor does my GF); our PNR's are not linked (should I call to link them?) should I just wait it out and see if they will assign us to E+ or should I be proactive and keep looking and tomorrow (Tue) at the T-24 mark (or even before that) start looking?
At what point might we be able to select E+ for free (if any) or is that just not likely to happen?
thx
#1146
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Since I don't have a seat (nor does my GF); our PNR's are not linked (should I call to link them?) should I just wait it out and see if they will assign us to E+ or should I be proactive and keep looking and tomorrow (Tue) at the T-24 mark (or even before that) start looking?
At what point might we be able to select E+ for free (if any) or is that just not likely to happen?
thx
At what point might we be able to select E+ for free (if any) or is that just not likely to happen?
thx
Seats may open up at T-24 or thereabouts, as Silver members are allowed free E+ at check-in. For that reason, UA is unlikely to assign you free E+ seats in advance, as they know that some seats will open. Some people have reported the (surprise) ability to select E+ for free during the check-in process; it may have something to do with the number of Basic Economy passengers on the flight. In general, though, UA will not allow you to select E+ for free, but they may assign you E+ at the gate.
#1147
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Why would you suggest that a UK plug wouldn't fit, given that the power port is made to accommodate UK plugs?
#1148
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
#1149
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Thanks for clarifying. Your post, in particular the use of ALL CAPS on the word "European" appeared intended to contradict my suggestion.
Good point! As you can see in my post, I deleted that wayward bit of misinformation -- which I had been given by a well-meaning but clearly confused FA -- half an hour ago.
Good point! As you can see in my post, I deleted that wayward bit of misinformation -- which I had been given by a well-meaning but clearly confused FA -- half an hour ago.
#1150
Join Date: Dec 2016
Posts: 26
Award Booking Fee
Hi,
I booked a domestic award earlier today for travel within 21 days for two people. I am *S and a MP club card holder. What award booking charges should I expect?
At first I got charged 2x $100 "Award Booking Fees". Called in and got those refunded but the rep insisted on charging me 2x $50 for the booking saying this is different from close-in fees. Is it?
Thanks much.
I booked a domestic award earlier today for travel within 21 days for two people. I am *S and a MP club card holder. What award booking charges should I expect?
At first I got charged 2x $100 "Award Booking Fees". Called in and got those refunded but the rep insisted on charging me 2x $50 for the booking saying this is different from close-in fees. Is it?
Thanks much.
#1151
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Hi,
I booked a domestic award earlier today for travel within 21 days for two people. I am *S and a MP club card holder. What award booking charges should I expect?
At first I got charged 2x $100 "Award Booking Fees". Called in and got those refunded but the rep insisted on charging me 2x $50 for the booking saying this is different from close-in fees. Is it?
I booked a domestic award earlier today for travel within 21 days for two people. I am *S and a MP club card holder. What award booking charges should I expect?
At first I got charged 2x $100 "Award Booking Fees". Called in and got those refunded but the rep insisted on charging me 2x $50 for the booking saying this is different from close-in fees. Is it?
Had you not been a Club cardholder, as a Silver you would also have been liable for a further $50/ticket fee, for a total of $75/ticket. But your currrent Club cardholder status allows you to have that fee waived, so your total out-of-pocket should be $25/ticket.
Unless you initially booked online, in which case you shouldn't have been charged anything except the miles.
https://www.united.com/web/en-US/con...ticketing.aspx
#1152
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
CLOSE-IN FEE WAIVER
The primary Cardmember will receive a close-in booking fee waiver on award tickets booked less than 21 days before departure, including award tickets booked by the primary Cardmember for an authorized user(s), under the primary Cardmember's MileagePlus number. To receive a close-in booking fee waiver, be sure to provide the primary Cardmember's MileagePlus number before you start the award booking process. Award booking under an authorized user's MileagePlus number will not receive this benefit. Close-in booking fee waiver is only available on United- and United Express-operated flights; codeshare partner-operated flights are not eligible. Chase is not responsible for the provision of, or failure to provide, close-in booking fee waivers. For more information on award travel, please visit united.com/awards
The primary Cardmember will receive a close-in booking fee waiver on award tickets booked less than 21 days before departure, including award tickets booked by the primary Cardmember for an authorized user(s), under the primary Cardmember's MileagePlus number. To receive a close-in booking fee waiver, be sure to provide the primary Cardmember's MileagePlus number before you start the award booking process. Award booking under an authorized user's MileagePlus number will not receive this benefit. Close-in booking fee waiver is only available on United- and United Express-operated flights; codeshare partner-operated flights are not eligible. Chase is not responsible for the provision of, or failure to provide, close-in booking fee waivers. For more information on award travel, please visit united.com/awards
I don't understand 2x$100 "Award Booking Fees." The only $100 fees on the chart are for a UA Silver making a change within 61 days, or for a general member making a change to a pre-Oct 6, 2016 booking. A new booking should be $75 for a general member or $50 for a UA Silver (but perhaps waived for a Club card holder, as described). OP: You say *S -- are you UA Silver or *S via a different program? Is this a new booking or a change of an older booking? If an older booking, was it before or after October 6, 2016 (the fees changed)?
#1153
Join Date: Dec 2016
Posts: 26
Here's the applicable item from the card terms & conditions:
The way I read that, it's possible that the intent is only to waive the fees when the passenger traveling is an authorized card user. OP: Were both travelers authorized users of the card?
I don't understand 2x$100 "Award Booking Fees." The only $100 fees on the chart are for a UA Silver making a change within 61 days, or for a general member making a change to a pre-Oct 6, 2016 booking. A new booking should be $75 for a general member or $50 for a UA Silver (but perhaps waived for a Club card holder, as described). OP: You say *S -- are you UA Silver or *S via a different program? Is this a new booking or a change of an older booking? If an older booking, was it before or after October 6, 2016 (the fees changed)?
The way I read that, it's possible that the intent is only to waive the fees when the passenger traveling is an authorized card user. OP: Were both travelers authorized users of the card?
I don't understand 2x$100 "Award Booking Fees." The only $100 fees on the chart are for a UA Silver making a change within 61 days, or for a general member making a change to a pre-Oct 6, 2016 booking. A new booking should be $75 for a general member or $50 for a UA Silver (but perhaps waived for a Club card holder, as described). OP: You say *S -- are you UA Silver or *S via a different program? Is this a new booking or a change of an older booking? If an older booking, was it before or after October 6, 2016 (the fees changed)?
None of the reps understood the 2x $100 and were willing to refund except charging me for the 2x $50 saying those are separate from close-in booking fees.
It's IAD-JAC so all UA. I am UA Silver. I am the club card holder and she is an authorized user. The reservation shows my two free checked bags so it is recognizing my card status.
I wasn't really expecting any service fees for this booking.
At the end of day, my question really is aren't Award Booking Fees within 21 days the same as close-in booking fees?
Thanks for the all the help.
#1154
Join Date: Sep 2009
Location: IAH & PHL
Programs: United Premier Silver
Posts: 326
Do you guys know how I'd go about getting a receipt for an on-board food/bev purchase? Normally I buy F and don't have to use my card to purchase. But a vendor's travel agent booked me for my last trip SFO-IAH and I was in coach.
I bought some food and drinks and used my company card which I have to give a receipt for. When I asked the FA she said they don't give out receipts and to "try united.com"...
I bought some food and drinks and used my company card which I have to give a receipt for. When I asked the FA she said they don't give out receipts and to "try united.com"...
#1155
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,554