Aug 14, 2017, 6:18 pm
Last edit by: WineCountryUA
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More info
Your United Signature Service concierge will:
Your United Signature Service concierge will:
Arrival service
Your United Signature Service concierge will:
related: Private Suite @ LAX for UA
Seamless travel, defined. Depart effortlessly. Arrive stylishly.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
VIP Meet & Assist
Departure serviceYour United Signature Service concierge will:
- Meet you curbside or at a designated point of arrival
- Monitor your flight
- Assist with priority check-in
- Expedite security screening through the Premier Access® lane (where available).
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Assist with terminal transfers
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Arrival service
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Arrange United Club access (United Club access is not available outside of USA)
- Assist you with baggage claim
- Coordinate with prearranged transportation (optional)
- Guide you to your preferred mode of transportation
- Provide language assistance (if requested at the time of booking)
related: Private Suite @ LAX for UA
Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]
Jan 22, 2022, 6:47 am
#136
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,747
I've emailed them three times with a simple question (what kind of priority security do they provide -- is it just the Premier Access lane or something faster?) and they can't answer my question. They just send canned replies with bullet point lists of benefits or replies that answer a completely different question.
I am ready to give up and try a different service like Royal Airport Concierge, which seems to be larger and has a MUCH better website.
Jan 22, 2022, 3:04 pm
#138
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,747
So after another round of emails and some more research, I learned the following:
- "Priority security" just means the Premier Access lane
- "Priority boarding" just means Group 2. (Group 2! My family already gets Group 1 through our *G status and J tickets.)
Jan 22, 2022, 3:30 pm
#139
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
So after another round of emails and some more research, I learned the following:
- "Priority security" just means the Premier Access lane
- "Priority boarding" just means Group 2. (Group 2! My family already gets Group 1 through our *G status and J tickets.)
Jan 22, 2022, 3:46 pm
#140
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
The target market appears to be non-frequent, non-elites. Such as elderly or perhaps those not familiar with the particular.airport
The market for frequent flyers with status is probably not very big. As the lack interest / discussion on FT shows. 140 posts in 10 years.
The market for frequent flyers with status is probably not very big. As the lack interest / discussion on FT shows. 140 posts in 10 years.
Jan 22, 2022, 4:00 pm
#141
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
The target market appears to be non-frequent, non-elites. Such as elderly or perhaps those not familiar with the particular.airport
The market for frequent flyers with status is probably not very big. As the lack interest / discussion on FT shows. 140 posts in 10 years.
The market for frequent flyers with status is probably not very big. As the lack interest / discussion on FT shows. 140 posts in 10 years.
Jan 22, 2022, 4:48 pm
#142
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
I could maybe see using it for my Mom in addition to the wheel chair assistance I already get for her but it really even in that target market doesn't sound like much for the above stated charges. But even with that I usually purchase her an F ticket and wheel chair assist it basically gets her everything......
A bit more than just wheelchair service
Jan 22, 2022, 5:17 pm
#143
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,747
This is one of the questions I asked them, but they never answered.
I understand that AA Five Star gives you higher priority for rebooking and that the Five Star agents assist you directly. I was hoping that UA Signature service would be the same.
Jan 22, 2022, 5:59 pm
#144
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
On the rebooking, their site stated
Help you rebook or reschedule travel if your flight is delayed or canceled
Agreed this is not as extensive, but more affordable, then the 5 Star servies
Jan 25, 2022, 12:04 pm
#145
Join Date: Sep 2014
Posts: 2,531
I agree pretty much anyone who is reading flyertalk doesn't need/want this service for themselves.
I could see it being extremely helpful for someone with cognitive decline, someone who has never flown before, someone with a language barrier, etc. Basically, someone who would get overwhelmed or confused navigating a big airport and all the steps (check-in, security, gate, etc.).
I could see it being extremely helpful for someone with cognitive decline, someone who has never flown before, someone with a language barrier, etc. Basically, someone who would get overwhelmed or confused navigating a big airport and all the steps (check-in, security, gate, etc.).
Feb 17, 2022, 10:10 am
#148
formerly willbbiddy
Join Date: Nov 2017
Posts: 208
Not an option, <$1,000 RT J tickets to Brazil. I have global entry so it's generally not bad for me, but I'm happy to pay for a separate line it it eases any pain.
Feb 17, 2022, 10:15 am
#149
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,664
cant sneeze at that.... I guess the key is to get off the plane asap and be the first on line in customs and immigration. avoiding checking luggage
pray your flight does not land at the time time as a packed wide-body
I would be extremely surprised if (in the USA) there was any private service that makes going thru government (TSA, immigration, customs, etc) any easier - unlike the closer relationships for Flag carriers in other countries....
I think GE helps - but I never found it that useful recently (there was a travel app - but I dont recall the name that helped zip thru vs the blue long forms that you need to fill out)
having a US passport helps a lot......
pray your flight does not land at the time time as a packed wide-body
I would be extremely surprised if (in the USA) there was any private service that makes going thru government (TSA, immigration, customs, etc) any easier - unlike the closer relationships for Flag carriers in other countries....
I think GE helps - but I never found it that useful recently (there was a travel app - but I dont recall the name that helped zip thru vs the blue long forms that you need to fill out)
having a US passport helps a lot......
Feb 17, 2022, 10:27 am
#150
Join Date: Apr 2007
Location: SFO
Programs: UA 1K MM *G
Posts: 344