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Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

Old Aug 14, 2017, 6:18 pm
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United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.

A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.

Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
More info

VIP Meet & Assist

Departure service

Your United Signature Service concierge will:
  • Meet you curbside or at a designated point of arrival
  • Monitor your flight
  • Assist with priority check-in
  • Expedite security screening through the Premier Access® lane (where available).
  • Arrange United Club access (United Club access is not available outside of USA)
  • Guide you to your departure gate
  • Coordinate special requests
  • Help you rebook or reschedule travel if your flight is delayed or canceled
  • Provide language assistance (if requested at the time of booking)
Connection service
Your United Signature Service concierge will:
  • Monitor your flight
  • Meet you at the jet bridge (or at another designated point)
  • Assist with terminal transfers
  • Arrange United Club access (United Club access is not available outside of USA)
  • Guide you to your departure gate
  • Coordinate special requests
  • Help you rebook or reschedule travel if your flight is delayed or canceled
  • Provide language assistance (if requested at the time of booking)

Arrival service

Your United Signature Service concierge will:
  • Monitor your flight
  • Meet you at the jet bridge (or at another designated point)
  • Arrange United Club access (United Club access is not available outside of USA)
  • Assist you with baggage claim
  • Coordinate with prearranged transportation (optional)
  • Guide you to your preferred mode of transportation
  • Provide language assistance (if requested at the time of booking)

    related: Private Suite @ LAX for UA
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    Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

    Old Jun 17, 2022, 9:44 am
      #151  
     
    Join Date: May 2003
    Location: Redwood City, CA USA (SFO/SJC)
    Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
    Posts: 8,829
    I did use a service like this once, on a very complex itin that involved a very short time between flights at JNB (different carriers, international to domestic, etc). Basically insurance, cost was $120 each I think? What it bought was an escort from someone who knew their way around; I think there was only one line where we got special treatment and saved time. It was part of the most-complex vacation itin I'd ever put together, a veritable house of cards where any one piece going wrong would do a real number on things. Normally I'd never use a service like that, figuring out I can become the expert from reading the experiences of others. This one time, it was worth it. Everything went smoothly. An amazing trip.
    abaheti likes this.
    Mike Jacoubowsky is offline  
    Old Jun 17, 2022, 11:43 pm
      #152  
    FlyerTalk Evangelist
     
    Join Date: Mar 2002
    Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
    Programs: UA Silver, Hilton Silver. Life: UA .59 MM, United & Admirals Clubs (spousal), Marriott Platinum
    Posts: 15,592
    Originally Posted by mfirst (Post # 149)
    I think GE [Global Entry] helps - but I never found it that useful recently (there was a travel app - but I dont recall the name that helped zip thru vs the blue long forms that you need to fill out)
    Originally Posted by SF_DUKE (Post # 150)
    The Mobile Pass app is the alternative you mentioned.
    CBP MPC = [U.S.] Customs & Border Protection Mobile Passport Control

    One should download the MPC app before boarding the plane.
    SPN Lifer is offline  
    Old Dec 6, 2022, 8:11 pm
      #153  
     
    Join Date: Mar 2013
    Location: SFO, ORD, IAD
    Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
    Posts: 358
    I'm just a lowly plat, but I have a 50 minute connection (Domestic-Domestic) at IAH coming up this weekend. If I don't make it, I miss a wedding! And, yes, I couldn't get out of my other obligation that would've allowed for a longer connection.

    Would booking signature service for IAH allow me to get a tarmac transfer if my inbound is running late? Do those even still exist for GS, etc? That would be the only reason I'd consider booking signature service, because I think I could run through the airport faster than a cart could take me and I already know IAH pretty well.
    blahmeh14 is offline  
    Old Dec 6, 2022, 8:19 pm
      #154  
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    Join Date: Sep 2003
    Location: Honolulu Harbor
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    …No on the tarmac service. UA isn’t going to start an expectation of car service to people coughing up the $ The rep should be able to speak to gate about potential for hold if late and if operational constraints allow.

    Last edited by IAH-OIL-TRASH; Dec 6, 2022 at 8:27 pm
    IAH-OIL-TRASH is offline  
    Old Dec 6, 2022, 8:22 pm
      #155  
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    Join Date: Aug 2017
    Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
    Posts: 10,919
    Originally Posted by blahmeh14
    I'm just a lowly plat, but I have a 50 minute connection (Domestic-Domestic) at IAH coming up this weekend. If I don't make it, I miss a wedding! And, yes, I couldn't get out of my other obligation that would've allowed for a longer connection.

    Would booking signature service for IAH allow me to get a tarmac transfer if my inbound is running late? Do those even still exist for GS, etc? That would be the only reason I'd consider booking signature service, because I think I could run through the airport faster than a cart could take me and I already know IAH pretty well.
    If the arrival is on-time, this is an easy connection. I made a connection with less time while sitting in coach.
    Repooc17 is offline  
    Old Dec 6, 2022, 8:34 pm
      #156  
     
    Join Date: Mar 2013
    Location: SFO, ORD, IAD
    Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
    Posts: 358
    Originally Posted by Repooc17
    If the arrival is on-time, this is an easy connection. I made a connection with less time while sitting in coach.
    Yeah, I know. I've made one or two 50 minute connections at IAH with time to spare!

    I was just thinking of risk reduction, so to speak, should the first flight be running late -- since this is a more important event that usual. If it was just a work thing, I'd be totally fine taking the usual chance of missing the connection .
    blahmeh14 is offline  
    Old Dec 6, 2022, 8:37 pm
      #157  
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    Join Date: Oct 2003
    Location: Floating around
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    Posts: 10,394
    Originally Posted by blahmeh14
    Yeah, I know. I've made one or two 50 minute connections at IAH with time to spare!

    I was just thinking of risk reduction, so to speak, should the first flight be running late -- since this is a more important event that usual. If it was just a work thing, I'd be totally fine taking the usual chance of missing the connection .
    Take the risk out of it yourself and find alternate transportation -- ala another airline that might offer non-stop service, driving a car, etc. Is United really the only option you have from A->B via C? Or are you sticking with them because of status, using points, or some other factor?

    United moves thousands of people a day. You are but a super small fish in a vast ocean. Should you have a problem making it to "B" United will do their best to get you there at the earliest convenience but that could very well mean missing the wedding.

    Best of luck! Luckily it's winter time and that makes IAH the best/easiest connecting airport in the entire network. No real threat of winter weather or thunderstorms this time of year.

    -RM
    RobOnLI is offline  
    Old Dec 6, 2022, 8:38 pm
      #158  
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    Originally Posted by blahmeh14
    Yeah, I know. I've made one or two 50 minute connections at IAH with time to spare!

    I was just thinking of risk reduction, so to speak, should the first flight be running late -- since this is a more important event that usual. If it was just a work thing, I'd be totally fine taking the usual chance of missing the connection .
    Are there nonstop flight options with another carrier? Assume United does not run nonstop on wherever you'd need to get to.

    If you are are looking to minimize risks, find another option. If you are still sticking with UA with the connection and no flexibility, well...
    Repooc17 is offline  
    Old Dec 6, 2022, 8:42 pm
      #159  
     
    Join Date: Mar 2013
    Location: SFO, ORD, IAD
    Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
    Posts: 358
    Originally Posted by IAH-OIL-TRASH
    …No on the tarmac service. UA isn’t going to start an expectation of car service to people coughing up the $ The rep should be able to speak to gate about potential for hold if late and if operational constraints allow.
    Hmm, well. That's interesting. It looks like the second flight terminates at my destination, a non-hub, and stays parked until the morning. Do holds like this actually happen often if there's latitude for it?
    blahmeh14 is offline  
    Old Dec 6, 2022, 8:48 pm
      #160  
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    Originally Posted by blahmeh14
    Hmm, well. That's interesting. It looks like the second flight terminates at my destination, a non-hub, and stays parked until the morning. Do holds like this actually happen often if there's latitude for it?
    Overnight parking at a non-hub airport is par for the course. Saves UA money on parking fee (much cheaper than parking at one of its hubs), and allows UA to turn the plane back to a hub first thing in the morning.

    Just because a plane shuts down for the night, there are a lot of different factors which would determine holding the flight past scheduled departure time. In short, I would not rely on flights behind held for you.
    Repooc17 is offline  
    Old Dec 6, 2022, 8:55 pm
      #161  
     
    Join Date: Mar 2013
    Location: SFO, ORD, IAD
    Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
    Posts: 358
    Originally Posted by Repooc17
    Overnight parking at a non-hub airport is par for the course. Saves UA money on parking fee (much cheaper than parking at one of its hubs), and allows UA to turn the plane back to a hub first thing in the morning.

    Just because a plane shuts down for the night, there are a lot of different factors which would determine holding the flight past scheduled departure time. In short, I would not rely on flights behind held for you.
    Ok, good to know. Sounds like signature service won't help me much at all.

    I'll take another look at nonstop options -- but I recall this kind of being the best I could do. I'm flying from a non-hub for all the airlines -- so a nonstop would involve a good amount of car travel time which also affects which flights that I can make. And there were identical options from AA and DL (short layovers in DFW and ATL), so I figured I'd choose UA since that's where I have the highest status and am most familiar (I'm only very newly Plat Pro on AA via Hyatt -- I'm usually just a Plat).

    Last edited by blahmeh14; Dec 6, 2022 at 9:07 pm
    blahmeh14 is offline  
    Old Dec 6, 2022, 9:03 pm
      #162  
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    Originally Posted by blahmeh14
    Hmm, well. That's interesting. It looks like the second flight terminates at my destination, a non-hub, and stays parked until the morning. Do holds like this actually happen often if there's latitude for it?
    That’s one factor that is a positive for a hold. Factors that may work against a hold are need for the gate that your 2nd plane is sitting at, as well as pilot or cabin crew duty hours.
    IAH-OIL-TRASH is offline  
    Old Dec 7, 2022, 12:03 pm
      #163  
     
    Join Date: Feb 2000
    Location: ny,ny
    Posts: 396
    Originally Posted by blahmeh14
    I'm just a lowly plat, but I have a 50 minute connection (Domestic-Domestic) at IAH coming up this weekend. If I don't make it, I miss a wedding! And, yes, I couldn't get out of my other obligation that would've allowed for a longer connection.

    Would booking signature service for IAH allow me to get a tarmac transfer if my inbound is running late? Do those even still exist for GS, etc? That would be the only reason I'd consider booking signature service, because I think I could run through the airport faster than a cart could take me and I already know IAH pretty well.
    Do they offer Signature Service at IAH? It's not on the list of airports serviced that I've reviewed. That being said, call them. Or call Global Airport Concierge, who actually handles this for United, and see what they can do. I've used Delta's version of this a few times for tight connections and they've provided the Porsche transfer.
    juuceman is offline  
    Old Aug 2, 2023, 5:43 pm
      #164  
     
    Join Date: Dec 2002
    Location: SFO
    Posts: 4,010
    United Signature Service

    https://united.globalairportconcierge.com/services/

    Any feedback to share?

    I have elderly relatives flying SFO <--> EWR and was looking to see if this might be an option so they are more at ease.

    They fully mobile (just slow walkers), can speak English etc but this is their first time to the US and are a tad nervous.
    malgudi is offline  
    Old Nov 11, 2023, 10:52 am
      #165  
     
    Join Date: Jul 2009
    Location: Washington DC
    Programs: UA
    Posts: 102
    I'm also interested in hearing if anybody has used this service for elderly relatives?
    Over the holidays my mother-in-law will be flying from Paris to visit us in Washington and returning back.
    On the way to the US we'll be with her, but we're thinking of using this service when she flies back IAD -> CDG.

    She's 89, physically able, and a native (monolingual) French speaker, but she's nervous about flying on her own.
    We'd like to have a service that will meet her at the gate on arrival, guide her through immigration and customs, then make sure she gets on the right train to return home.

    At IAD we understand that we can accompany her to the gate on departure at least. (But maybe not get her into the Lounge, even though my wife and I both are gold as we won't have tickets?)

    Thanks!
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