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Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

Old Aug 14, 2017, 6:18 pm
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Seamless travel, defined. Depart effortlessly. Arrive stylishly.

United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.

A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.

Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
More info

VIP Meet & Assist

Departure service

Your United Signature Service concierge will:
  • Meet you curbside or at a designated point of arrival
  • Monitor your flight
  • Assist with priority check-in
  • Expedite security screening through the Premier Access® lane (where available).
  • Arrange United Club access (United Club access is not available outside of USA)
  • Guide you to your departure gate
  • Coordinate special requests
  • Help you rebook or reschedule travel if your flight is delayed or canceled
  • Provide language assistance (if requested at the time of booking)
Connection service
Your United Signature Service concierge will:
  • Monitor your flight
  • Meet you at the jet bridge (or at another designated point)
  • Assist with terminal transfers
  • Arrange United Club access (United Club access is not available outside of USA)
  • Guide you to your departure gate
  • Coordinate special requests
  • Help you rebook or reschedule travel if your flight is delayed or canceled
  • Provide language assistance (if requested at the time of booking)

Arrival service

Your United Signature Service concierge will:
  • Monitor your flight
  • Meet you at the jet bridge (or at another designated point)
  • Arrange United Club access (United Club access is not available outside of USA)
  • Assist you with baggage claim
  • Coordinate with prearranged transportation (optional)
  • Guide you to your preferred mode of transportation
  • Provide language assistance (if requested at the time of booking)

    related: Private Suite @ LAX for UA
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    Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

    Old Feb 23, 2016, 10:37 am
      #61  
    Moderator: United Airlines
     
    Join Date: Jun 2007
    Location: SFO
    Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
    Posts: 67,742
    "United Signature Service: Depart effortlessly, arrive stylishly." SFO, ORD & EWR

    There had been previous hints of this but receive this email today
    Airports made effortless
    United Signature ServiceSM is a a new,
    one-to-one service that will give you a
    superior airport experience
    from curbside to jetway.

    We’ll meet, greet and escort you every step of the way.

    We’ll streamline your experience and even help with bags.

    We’ll meet your every need, from shopping to translation.

    New United Signature Service is provided by our partner Global Airport Concierge and is available for departures, arrivals or connections at New York/Newark, Chicago O’Hare and San Francisco.* Try it with your next flight and see how effortless travel can be.

    Terms & Conditions

    *United Signature Service is operated by our partner, Global Airport Concierge, and is available for United® and United Express® departures, arrivals or connections at New York/Newark, Chicago O’Hare and San Francisco with more airports to come. Recommended booking time is at least 24 hours before your travel date. Specific service details, applicable fees, and full terms and conditions may be found at united.globalairportconcierge.com
    There is a detailed FAQ and T&Cs @ united.globalairportconcierge.com
    WineCountryUA is offline  
    Old Feb 23, 2016, 10:40 am
      #62  
    FlyerTalk Evangelist
     
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    Programs: UA 1K, Marriott Plat
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    Tried to get a quote for an upcoming connecting trip through SFO (just to see how much it was) and the only option it would give me was for a "Family Package" which defaulted to 2 adults and 2 kids.

    I really do want to see how much it costs.
    Hartmann is offline  
    Old Feb 23, 2016, 10:41 am
      #63  
     
    Join Date: Mar 2015
    Location: NYC (Primarily EWR)
    Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
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    Another service I won't use. Being a bit of a control freak (especially about travel), I would not contemplate paying for someone to be help me out when I'm traveling.

    Maybe when/if I have kids...
    PsiFighter37 is offline  
    Old Feb 23, 2016, 11:49 am
      #64  
     
    Join Date: Mar 2008
    Location: London
    Programs: UA GS
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    I put in a flight I'm taking in Global First tomorrow from ORD. They'll let me add on United Club Access for only $59pp!

    On top of the $325 for the meet and greet.
    villox is offline  
    Old Feb 23, 2016, 11:58 am
      #65  
    A FlyerTalk Posting Legend
     
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    Originally Posted by villox
    I put in a flight I'm taking in Global First tomorrow from ORD. They'll let me add on United Club Access for only $59pp!
    I hope you jumped right on that!

    I don't think they're going to get many takers for this. A true "premium" service would let you use the GS lobby, GFL, and would include tarmac service. The only people the service UA is actually offering makes sense for (in my view) would be non-English speakers or the elderly.
    Kacee is online now  
    Old Feb 23, 2016, 11:59 am
      #66  
    FlyerTalk Evangelist
     
    Join Date: Nov 2004
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    Originally Posted by villox
    I put in a flight I'm taking in Global First tomorrow from ORD. They'll let me add on United Club Access for only $59pp!

    On top of the $325 for the meet and greet.
    This is the sort of thing that angers me. If UA is smart enough to push these endless buyup offers on us, they should be smart enough to know to not send a "buy UC access" offer to someone in GF out of ORD. Sheesh. A better service that would make people pleased would be to remind them that they can check in at the GS room.

    Oh - I did get one today as well - for a connection through EWR.
    milepig is offline  
    Old Feb 23, 2016, 12:13 pm
      #67  
    FlyerTalk Evangelist
     
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    Originally Posted by villox
    I put in a flight I'm taking in Global First tomorrow from ORD. They'll let me add on United Club Access for only $59pp!

    On top of the $325 for the meet and greet.
    Wow. I frequently get offered UC access, even on international itineraries in premium cabins. I have a UC membership as well.


    Last edited by Hartmann; Feb 23, 2016 at 2:58 pm
    Hartmann is offline  
    Old Feb 23, 2016, 1:17 pm
      #68  
     
    Join Date: Oct 2011
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    Posts: 1,602
    This all strikes me as something UA didn't want to bother with, but they were approached by a firm offering to do the work and give them half the revenue, so what the heck. I expect to the see the same company pitching other airlines and maybe making a business out of being the on-airport concierge of pref for participating airlines. Airline can say they offer a service, doesn't cost them anything, and maybe they earn a little free money. Thinking of it that way makes the extra charges for club access make more sense to me.
    abaheti is offline  
    Old Feb 23, 2016, 10:22 pm
      #69  
     
    Join Date: Feb 2016
    Programs: United Mileage Plus
    Posts: 1
    Agreed = 1/2 baked idea & execution ... typical UAL!

    If *only* we could get power & WIFI to work on these antiques! Less glitz and more BASICS !!!
    azornes is offline  
    Old Apr 24, 2016, 1:43 pm
      #70  
     
    Join Date: Feb 2016
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    United Signature Service

    I stumbled across United Signature Service and I wanted to learn more about it. There is very little information online, so I was hoping that someone had any experience or information about the product.
    bobby1234 is offline  
    Old Apr 24, 2016, 2:12 pm
      #71  
     
    Join Date: Oct 2013
    Location: SFO/CDG
    Posts: 320
    Originally Posted by bobby1234
    I stumbled across United Signature Service and I wanted to learn more about it. There is very little information online, so I was hoping that someone had any experience or information about the product.
    From what I've found, there isn't too much info on FT about user experiences with this program. This thread is probably your best bet even though there has not been a new post since February. They do draw some comparisons to AA's Five Star Service, but most of the posters felt that AA's offering is superior.

    Last edited by WineCountryUA; Apr 24, 2016 at 11:19 pm Reason: Thanks for the link -- cleanup after merge
    scottpenderson is offline  
    Old Apr 26, 2016, 2:57 am
      #72  
     
    Join Date: Jan 2009
    Location: BKK
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    Sorry to bump this thread.

    Does UA now have anything like AA's five star service?

    I am flying my parents in paid BF on UA (EWR-NRT-BKK). I am just wondering if there is a way to get them an added level of personalised service at EWR and NRT. Access to F lounges would be nice too, even though they will be flying J and have no status.

    Any information would be appreciated
    MikeFromTokyo is offline  
    Old Apr 26, 2016, 5:17 am
      #73  
     
    Join Date: Mar 2013
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    Originally Posted by MikeFromTokyo
    Sorry to bump this thread.

    Does UA now have anything like AA's five star service?

    I am flying my parents in paid BF on UA (EWR-NRT-BKK). I am just wondering if there is a way to get them an added level of personalised service at EWR and NRT. Access to F lounges would be nice too, even though they will be flying J and have no status.

    Any information would be appreciated
    United recently partnered with the company "Global Airport Concierge" to launch something very similar to AA's five star service. It's called United Signature Service. Compared to Five Star, it's a bit lackluster (Access to the United club instead of a first class lounge, no equivalent to "Flagship check-in", etc). But, the core components of a concierge service are there.

    Here's the link to where you can make bookings with the service: http://united.globalairportconcierge...x.php/services

    Right now, the service so new that the only airports participating are EWR, ORD, and SFO. So, you wouldn't be able to get assistance for them at Narita through United's Signature Service. Prices are comparable to AA's Five Star. I think that the service for two people at EWR will run you ~$300-350 not including a car transfer.

    For the Narita connection, there are airport concierge companies that function much like AA's Five star. The only difference is that they are unaffiliated with a particular airline. Just googling "Narita VIP concierge" brought up this company that offers connection assistance service: http://naritavip.com

    Also, the same company that United contracted with for the "Signature Service" program runs a concierge at Narita, it's just not co-branded with United yet. Link here: http://globalairportconcierge.com/

    Hope this helps!

    Last edited by blahmeh14; Apr 26, 2016 at 5:28 am
    blahmeh14 is offline  
    Old Apr 26, 2016, 5:21 am
      #74  
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    Originally Posted by MikeFromTokyo
    Sorry to bump this thread.

    Does UA now have anything like AA's five star service?

    I am flying my parents in paid BF on UA (EWR-NRT-BKK). I am just wondering if there is a way to get them an added level of personalised service at EWR and NRT. Access to F lounges would be nice too, even though they will be flying J and have no status.

    Any information would be appreciated
    Its called United Signature Service
    https://www.united.com/CMS/en-US/pro...e-Service.aspx
    seat38a is offline  
    Old Apr 26, 2016, 5:45 am
      #75  
     
    Join Date: Jan 2009
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    Thanks very much, that is exactly what I needed!

    I will definitely do the departure service at EWR, but on second thought probably will not bother for the NRT connection. A UA > NH int'l connection will be very straightforward. Also, having used the UA GF lounge and NH F lounge at NRT, frankly neither would be worth paying a substantial premium to access (if it is even possible to purchase access through the above NRT vip concierge services).
    MikeFromTokyo is offline  

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