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Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

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Old Jan 11, 18, 7:12 am   -   Wikipost
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Seamless travel, defined. Depart effortlessly. Arrive stylishly.

United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.

A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.

Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
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Old Sep 17, 11, 12:28 pm
  #1  
Original Poster
 
Join Date: Sep 2010
Posts: 18
Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

Hello, is there a service available on United that is similar to AA Five Star. Essentially a service that you can pay for an an individual trip basis that allows you to receive extra assistance at the airport. Thanks

http://www.aa.com/i18n/urls/fivestarservice.jsp
gregocean is offline  
Old Sep 18, 11, 3:37 pm
  #2  
 
Join Date: Mar 2007
Location: London, England
Programs: United 1K MM, QR Platinum
Posts: 239
Not that I have seen, but the service offered by AA seems to be very cool and well worth UA offering to passengers, and should ideally be close to the service they aim to offer GS passengers post merger..
united78 is offline  
Old Sep 18, 11, 7:08 pm
  #3  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,587
Not *yet* is the answer...

They are aware of the program and taking the steps to launch it -- it might involve some redeployment of the existing concierge teams. Squarely fits in the 'pay extra for value added services' mantra.

EWR seems like a great place to test this.
cerealmarketer is offline  
Old Sep 19, 11, 10:11 am
  #4  
 
Join Date: Nov 2009
Location: NYC
Programs: CO Plat, AA GLD
Posts: 100
Would love this for my grandfather when he flies into town. He manages just fine, but this would be a great added srvice that I would happily pay for. I hope united considers something like this. Really cool.
saathich is offline  
Old Sep 19, 11, 12:08 pm
  #5  
 
Join Date: Jul 2005
Location: SF
Programs: UA1K .6MM
Posts: 2,287
Global Services handles all concierge services at UA.

Short answer, yes. VIPs will be handled by GS whether they are GS or not.
tuolumne is offline  
Old Sep 19, 11, 1:12 pm
  #6  
 
Join Date: Jan 2010
Location: Virginia
Programs: AS MVPG, UA 1P, UA RCC, Hertz Gold, Marriott Rewards Silver, SPG Gold
Posts: 244
Originally Posted by tuolumne View Post
Global Services handles all concierge services at UA.

Short answer, yes. VIPs will be handled by GS whether they are GS or not.
However, I or my aunt could use this AA VIP service rather easily. The GS agents are rather elusive to me unless I am GS or am VIP enough to have an agent who knows how to contact them on speed dial.

I love this program and agree that United should do similar. I'd pay to use it - or pay AA to use theirs.
longdrelation is offline  
Old Jan 20, 16, 2:02 pm
  #7  
Company Representative, United Airlines
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,150
Introducing United Exclusive Assistance - "United Signature Service"

Hi everyone,

We have partnered with Global Airport Concierge (GAC) to develop a concierge service called United Exclusive Assistance. This offering provides an additional resource to help customers navigate the airport environment, as well as help with departures, connections, and arrivals. Currently, the service is available at ORD and EWR and can complement any customerís journey. Our long-term plan is to make this service available for purchase at other locations, so more customers can customize their airport experience.

During our soft launch, we received positive feedback regarding the programís offerings. While many appreciated the assistance at check-in and security, others also found this service useful for terminal transfers, baggage assistance, and general peace of mind. For more information, please visit here.

Looking forward to reading your feedback.

Thank you,

-UA Insider
UA Insider is offline  
Old Jan 20, 16, 2:10 pm
  #8  
 
Join Date: Mar 2013
Location: BDL/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,656
Unclear whether this is a mobility assistance program, or a VIP scheme.

I'm assuming this is the result of the survey questions that asked about things like having your carry-on baggage loaded for you.
riphamilton is offline  
Old Jan 20, 16, 2:24 pm
  #9  
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Join Date: Nov 2004
Location: ORD
Programs: UA 1K
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I clicked through to the information page from which you can click through to see the many options for services - everything from checkin assistantance, to rental cars, hotels, lounge access, etc.

But, when you click through to "Book" and you're offered a form that wants to know nothing beyond your flight, the date, class of service and how many are in your group. From there the next step is to "request quote". But, you haven't told them what services you want a quote for!

It would be useful to have some idea of the range of prices before you get to the quote stage.
milepig is offline  
Old Jan 20, 16, 2:32 pm
  #10  
 
Join Date: Jun 2013
Posts: 564
Originally Posted by milepig View Post
I clicked through to the information page from which you can click through to see the many options for services - everything from checkin assistantance, to rental cars, hotels, lounge access, etc.

But, when you click through to "Book" and you're offered a form that wants to know nothing beyond your flight, the date, class of service and how many are in your group. From there the next step is to "request quote". But, you haven't told them what services you want a quote for!

It would be useful to have some idea of the range of prices before you get to the quote stage.
http://united.globalairportconcierge...x.php/services

Departure service

Your United Exclusive Assistance concierge will:

Meet you curbside or at a designated point of arrival
Monitor your flight
Assist with priority check-in
Expedite security screening through the Premier Accessģ lane (where available).
Arrange United Club access (an additional charge may apply)
Guide you to your departure gate
Coordinate special requests
Help you rebook or reschedule travel if your flight is delayed or canceled
Provide language assistance (if requested at the time of booking)
EWRMAN is offline  
Old Jan 20, 16, 2:33 pm
  #11  
 
Join Date: Feb 2006
Location: San Francisco & Squaw Valley
Programs: Many, but currently grounded.
Posts: 3,244
a) This makes so much more sense than the AA Five Star program. Will totally use for my in-laws traveling through ORD from small town Wisconsin.

b) looks like a BD deal with http://www.globalairportconcierge.com which also serves SFO, SAN, IAH, LAX, SEA, and BOS. Wonder why the offer is only for ORD + EWR? Also, will it be cheaper to book directly or via UA?
worldwidedreamer is offline  
Old Jan 20, 16, 2:40 pm
  #12  
 
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Hyatt Discv, Marriott Plat, Hertz PC
Posts: 5,506
I can see infrequent travelers or folks that need mobility help using this.

If the added fee income helps keep UA ticket costs lower.... ^
Billiken is offline  
Old Jan 20, 16, 2:47 pm
  #13  
 
Join Date: Apr 2011
Posts: 24
This seems like a great idea. They do need to clarify if baggage assistance is included.

Good on United.
looktowindward is offline  
Old Jan 20, 16, 2:49 pm
  #14  
 
Join Date: Jun 2013
Posts: 564
I wonder if you will be able to select people who speak specific languages. It would be very useful for the M-I-L
EWRMAN is offline  
Old Jan 20, 16, 2:55 pm
  #15  
 
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 858
Originally Posted by UA Insider View Post
Hi everyone,

We have partnered with Global Airport Concierge (GAC) to develop a concierge service called United Exclusive Assistance. This offering provides an additional resource to help customers navigate the airport environment, as well as help with departures, connections, and arrivals. Currently, the service is available at ORD and EWR and can complement any customerís journey. Our long-term plan is to make this service available for purchase at other locations, so more customers can customize their airport experience.

During our soft launch, we received positive feedback regarding the programís offerings. While many appreciated the assistance at check-in and security, others also found this service useful for terminal transfers, baggage assistance, and general peace of mind. For more information, please visit here.

Looking forward to reading your feedback.

Thank you,

-UA Insider
Great as a first step to eventually imposing fees to use a live agent at the airport. Get people comfortable with the idea first, then implement the fee once it seems more "reasonable" to pay-for-service.
nerdbirdsjc is offline  

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