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Seamless travel, defined. Depart effortlessly. Arrive stylishly.

United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.

A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.

Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.

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VIP Meet & Assist

Departure service

Your United Signature Service concierge will:

• Meet you curbside or at a designated point of arrival
  
• Monitor your flight
  
• Assist with priority check-in
  
• Expedite security screening through the Premier Access® lane (where available).
  
• Arrange United Club access (United Club access is not available outside of USA)
  
• Guide you to your departure gate
  
• Coordinate special requests
  
• Help you rebook or reschedule travel if your flight is delayed or canceled
  
• Provide language assistance (if requested at the time of booking)
  

Connection service
Your United Signature Service concierge will:

• Monitor your flight
  
• Meet you at the jet bridge (or at another designated point)
  
• Assist with terminal transfers
  
• Arrange United Club access (United Club access is not available outside of USA)
  
• Guide you to your departure gate
  
• Coordinate special requests
  
• Help you rebook or reschedule travel if your flight is delayed or canceled
  
• Provide language assistance (if requested at the time of booking)
  

Arrival service

Your United Signature Service concierge will:

• Monitor your flight
  
• Meet you at the jet bridge (or at another designated point)
  
• Arrange United Club access (United Club access is not available outside of USA)
  
• Assist you with baggage claim
  
• Coordinate with prearranged transportation (optional)
  
• Guide you to your preferred mode of transportation
  
• Provide language assistance (if requested at the time of booking)

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