Feb 12, 2016, 10:24 am
2016 Premier Kits are Shipping-Have you received yours? post 1 Feb -- have you not?
Mar 12, 2016, 7:37 am
#586
Join Date: Aug 2015
Location: Texas
Programs: UA 2MM 1K
Posts: 28
Called yesterday - never send, no explanation, no apology.
Mar 12, 2016, 11:50 am
#587
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I've now contacted them twice over the span of six weeks myself. The website read "shipped" in January. At this point my best guess is that they're dealing with a total failure on the part of a third-party contractor, someone who told UA the packets had shipped but didn't follow through.
Mar 12, 2016, 12:12 pm
#588
Join Date: Mar 2015
Location: New York, NY
Posts: 687
In case anyone is intersted, here is what comes in the 2016 Premier Silver Kit.
Cards can come separately per request.
https://twitter.com/nikometsplus/status/708732335034929152
Cards can come separately per request.
https://twitter.com/nikometsplus/status/708732335034929152
Mar 12, 2016, 12:36 pm
#589
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,044
I've now contacted them twice over the span of six weeks myself. The website read "shipped" in January. At this point my best guess is that they're dealing with a total failure on the part of a third-party contractor, someone who told UA the packets had shipped but didn't follow through.
Mar 12, 2016, 2:40 pm
#590
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
It goes without saying that that's possible, and it was my first thought. But I contacted UA weeks ago about a replacement, and that one hasn't been delivered either.
There appear to be too many reports of kits going missing this year for it to be routine mail problems.
There appear to be too many reports of kits going missing this year for it to be routine mail problems.
Mar 12, 2016, 3:07 pm
#591
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
When I got ours, I was thinking I could have easily mistaken it for junk mail (credit card offer, etc).
Mar 28, 2016, 5:22 pm
#592
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,400
Didn't Realize the companion card was in my packet. :(
So I just called them today as my SO hadn't received his 1K kit as my MM companion. Few minutes on phone and then rep told me his card was included with mine. Sure enough I found the kit and there it was. Didn't realize they had done that this year. My bad for not looking at the packet closely.
Apr 8, 2016, 6:23 am
#593
FlyerTalk Evangelist
Join Date: Oct 2005
Location: San Francisco
Programs: UA 1K/1MM, Marriott Tit
Posts: 18,233
So I just called them today as my SO hadn't received his 1K kit as my MM companion. Few minutes on phone and then rep told me his card was included with mine. Sure enough I found the kit and there it was. Didn't realize they had done that this year. My bad for not looking at the packet closely.
I wonder if they actually resent my wife's card last month as the agent said they would when I called. 
May 8, 2016, 4:05 pm
#594
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Still haven't received mine, despite filling out the web form in February -- there was a dropdown specifically to request replacement credentials, which seemed telling -- and calling the Premier line in March.
The rep with whom I spoke yesterday was apologetic but unhelpful. She said she had no record of either previous attempt at replacement, but would initiate one now. We'll see if it arrives ahead of my LH trip in eight weeks!
The rep with whom I spoke yesterday was apologetic but unhelpful. She said she had no record of either previous attempt at replacement, but would initiate one now. We'll see if it arrives ahead of my LH trip in eight weeks!
Jun 1, 2016, 6:16 pm
#595
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
As someone who qualified just this month (May 2016) for early status, should I be expecting a 2016 kit? Or just wait until the 2017 kit after the end of qualification period this year?
Jun 1, 2016, 6:33 pm
#596
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
It might be valid through 2018 - when I first got status in august, my card was valid for 18 months, qualifying for the next level in December got me a 14 month card (ie all expiring in February + 1 year).
Jun 1, 2016, 7:23 pm
#597
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
You'll probably get the current kit within the next few months.
It might be valid through 2018 - when I first got status in august, my card was valid for 18 months, qualifying for the next level in December got me a 14 month card (ie all expiring in February + 1 year).
It might be valid through 2018 - when I first got status in august, my card was valid for 18 months, qualifying for the next level in December got me a 14 month card (ie all expiring in February + 1 year).
I'm not so worried about the status part; that's electronically verifiable and a piece of plastic is meaningless... it was more to have the whole set of 4 in the first year of switching loyalty from AC to UA.
Jun 1, 2016, 8:05 pm
#598
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
Still no sign of mine, my wife's, or any of the other 1K members in our group. I mean, they are only 6 months late :P
Jun 1, 2016, 8:50 pm
#599
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Actually, response from UA said they don't send cards for 25k.
I'm not so worried about the status part; that's electronically verifiable and a piece of plastic is meaningless... it was more to have the whole set of 4 in the first year of switching loyalty from AC to UA.
I'm not so worried about the status part; that's electronically verifiable and a piece of plastic is meaningless... it was more to have the whole set of 4 in the first year of switching loyalty from AC to UA.
The card (where it used to be) on paper shows you how to access your electronic card via your mobile app.
Jun 26, 2016, 7:44 pm
#600
Join Date: May 2005
Location: MNL
Programs: UA 1K MM, HH Diamond, Hyatt Diamond, MR Gold, Avis First
Posts: 664
Just received mine today in Manila...