Jul 8, 2015, 8:53 am
Last edit by: PV_Premier
UA.com waiver information:
Airports:
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
Jul 8, 2015, 7:09 am
#46
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Just made the Post and local news stations in the last few minutes. "No estimate on the length of the delay" seems to be the recurring theme.
Jul 8, 2015, 7:09 am
#47
Join Date: Sep 2012
Location: SEA
Programs: UA MP (1K, 1MM)
Posts: 268
All display boards at SFO are out. Departing flight info in T3 is using the SFO green boards instead of United's flight info. Next ETA supposed to be at 6:15am PT. So much for an early 6am SFO-SEA flight for a 9am meeting!
Jul 8, 2015, 7:12 am
#48
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
Jul 8, 2015, 7:13 am
#49
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
UA will not acknowledge outage
Does anyone else find it odd/bothersome that UA has not posted anything on the website,twitter or phone? On twitter they just tell people to call in. This is just insane.
Jul 8, 2015, 7:13 am
#50
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
Jul 8, 2015, 7:13 am
#51
Suspended
Join Date: Mar 2015
Location: Newport Coast, CA
Posts: 498
Jul 8, 2015, 7:17 am
#52
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,741
Good luck any of you flying today. This would be one of those times I would recommend quick buying any ticket you get on another airline to get where you need to go and sort it out with UA later.
Jul 8, 2015, 7:19 am
#54
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
Sitting here in Ullaanbator Mongolia now, and am hearing this on the TV right now ... bad news travels fast.
Grounding the whole fleet is pretty dramatic.
Grounding the whole fleet is pretty dramatic.
Jul 8, 2015, 7:19 am
#55
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,741
Jul 8, 2015, 7:19 am
#56
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
I guess I shouldn't find it surprising then that UA has ignored my calls and emails for 2+ weeks about compensation for canceled flights out of Tel Aviv? (3rd this year and according to Israel law, eligible for $750 in comp for each)
Jul 8, 2015, 7:20 am
#57
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Jul 8, 2015, 7:20 am
#58
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
So this is what's going on. I have friends flying on UA138, NRT-DEN, I purchased the tickets for them using my miles. Trying to get friends home from Thailand to Denver for something that came up suddenly.
The rez disappeared, there was a 4+ hour rolling delay of death, and then the rez and flight status disappeared. When I called, you can get right through of course and the agents tell me to call back because they are looking at white screens.
flightaware shows it got off the ground. I wonder how?
unbelievable.
-David
The rez disappeared, there was a 4+ hour rolling delay of death, and then the rez and flight status disappeared. When I called, you can get right through of course and the agents tell me to call back because they are looking at white screens.
flightaware shows it got off the ground. I wonder how?
unbelievable.
-David
Jul 8, 2015, 7:22 am
#59
Join Date: Jan 2013
Location: LA
Posts: 1,281
Still nothing from United, but heck, top of Fox News website has breaking news. It's all over other major news station. CNN has it playing on the TV screens in the airport right now. Everywhere, except United.