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Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

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Old Jul 8, 2015, 8:53 am
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Last edit by: PV_Premier
UA.com waiver information:

Airports:
All cities

Original travel dates:
July 8, 2015

Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
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Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

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Old Jul 8, 2015, 6:44 am
  #31  
 
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
Originally Posted by ksup
B 21 area starting manual boarding, said they are dispatching one at a time. Feels like the good ole' days, I'm looking for red carbon paper backing on my ticket coupon.
Wait for the smoking light to go out before you light up.


GSO also doing manual boarding on 9:21am EWR flight, but no promise of when departing.

Last edited by tarheelnj; Jul 8, 2015 at 6:51 am
tarheelnj is offline  
Old Jul 8, 2015, 6:44 am
  #32  
 
Join Date: Dec 2009
Posts: 83
Boarded manually about 50 minutes ago, and got on the plane just to find out about the ground stop as we were closing the doors. We're told that we should be going soon, doors are just closing now.
jon0 is offline  
Old Jul 8, 2015, 6:44 am
  #33  
 
Join Date: Dec 2004
Location: ORD
Programs: UA 1K
Posts: 187
Departing DEN; taxied and then returned to gate. Pilot says nationwide failure of "three or four" computer systems. Only information from airport staff is that since the computers are down UAL can't book pax onto any other airline ...
danBfree is offline  
Old Jul 8, 2015, 6:47 am
  #34  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Originally Posted by jon0
Boarded manually about 50 minutes ago, and got on the plane just to find out about the ground stop as we were closing the doors. We're told that we should be going soon, doors are just closing now.
You won't be going for at least 30 minutes.
UAL250 is offline  
Old Jul 8, 2015, 6:53 am
  #35  
 
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
Thumbs down Popcorn Time

<raises hand>

Excuse me, please pass the popcorn.


Good luck to everyone "in the system" today.
Glad I'm watching from the sidelines.

Maybe I'll call UA and ask them what my MileagePlus balance is.

(Just kidding)
Billiken is offline  
Old Jul 8, 2015, 6:53 am
  #36  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
SHARES Down, UA SYSTEM WIDE Groundstop - Wednesday July 8 2015

Everyone has to deplane now.
UAL250 is offline  
Old Jul 8, 2015, 6:53 am
  #37  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
For those who want to monitor the status of the ground stop:

http://www.fly.faa.gov/ois/jsp/summary_sys.jsp
villox is offline  
Old Jul 8, 2015, 6:54 am
  #38  
 
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
This is going to be fun.... I'm sheparding a half dozen folks home from vacation in CZM today. Exciting times.
dmurphynj is offline  
Old Jul 8, 2015, 6:57 am
  #39  
 
Join Date: Oct 2010
Location: MSP
Posts: 482
At least it looks like UAX is out of the stop now.
jacobac00 is offline  
Old Jul 8, 2015, 6:59 am
  #40  
 
Join Date: Dec 2009
Posts: 83
Originally Posted by UAL250
You won't be going for at least 30 minutes.
nope, gone.
jon0 is offline  
Old Jul 8, 2015, 6:59 am
  #41  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by jacobac00
At least it looks like UAX is out of the stop now.
Wow. Latest ON TIME stats showed the Express carriers having better ON TIME than UAL Mainline.

Now that they've improved the on board service, the new planes at least have Gogo, and if Express is not plagued with all of the same IT issues as United Continental, it might be worth considering preferring express over mainline now.
channa is offline  
Old Jul 8, 2015, 7:00 am
  #42  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Originally Posted by jon0
nope, gone.
Lucky

UAX?
UAL250 is offline  
Old Jul 8, 2015, 7:02 am
  #43  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Originally Posted by channa
Wow. Latest ON TIME stats showed the Express carriers having better ON TIME than UAL Mainline.

Now that they've improved the on board service, the new planes at least have Gogo, and if Express is not plagued with all of the same IT issues as United Continental, it might be worth considering preferring express over mainline now.
Definitely on the CRJ7 and E170/75's. I will still go way out of my way to avoid a CRJ2, ERJ145, or Dash.
UAL250 is offline  
Old Jul 8, 2015, 7:03 am
  #44  
Original Poster
 
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
UA 5137 Express flight and we are sitting on the holding pad in CMH so not all Express flights are taking off.

Maybe they are controlling traffic into ORD?
RockinRon is offline  
Old Jul 8, 2015, 7:08 am
  #45  
 
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Ground Stop has gone on over an hour now.

Nothing from UA on their Twitter page, I didn't immidiately see anything on the UA website, nor as UA Insider reported anything here. Has anyone informed United of the outage?

(I know... it was UA who reported it to FAA)
DBCme is offline  


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