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Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

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Old Jul 8, 2015, 8:53 am
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Last edit by: PV_Premier
UA.com waiver information:

Airports:
All cities

Original travel dates:
July 8, 2015

Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
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Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

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Old Jul 8, 2015, 5:45 am
  #1  
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Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

[MODERATOR EDIT]
FAA Groundstop Info:
ATCSCC ADVZY 027 DCC 07/08/15 UAL GROUND STOP REVISION
DESTINATION AIRPORT: ALL AIRPORTS
FACILITIES INCLUDED: ALL FACILITIES
GROUND STOP PERIOD: 08/1200Z - 08/1315Z
REASON: USER REQUEST AUTOMATION ISSUES
REMARKS: GROUND STOP IS FOR UAL MAINLINE ONLY THE UAL SUB CARRIERS HAVE BEEN RELEASED FROM THE GROUND STOP
081240-081345

15/07/08 12:40
At CMH and the gate agent said that SHARES is down across the board. Every flight is delayed at the moment. Rough start to the day.

Sorry should have added date to the title today 7/8/15

Last edited by J.Edward; Jul 8, 2015 at 7:05 am
RockinRon is offline  
Old Jul 8, 2015, 5:47 am
  #2  
 
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
Originally Posted by RockinRon
Sorry should have added date to the title today 7/8/15
I was just trying to get a status on a flight this morning. That explains why nothing's working - Web, App, or voice request.
tarheelnj is offline  
Old Jul 8, 2015, 5:57 am
  #3  
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,973
Originally Posted by tarheelnj
Quote:





Originally Posted by RockinRon


Sorry should have added date to the title today 7/8/15




I was just trying to get a status on a flight this morning. That explains why nothing's working - Web, App, or voice request.
Yep. "Data services unavailable"
enviroian is online now  
Old Jul 8, 2015, 5:59 am
  #4  
 
Join Date: Apr 2001
Location: Indianapolis, IN USA
Posts: 2,065
Hopefully just a blip otherwise it's going to be a rough morning for UAL (still down 07/08/15 @ 759a EDT). Heading to IND to see someone off now (but not until ~1000a departure).
bowdenj is offline  
Old Jul 8, 2015, 6:05 am
  #5  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
SHARES Down

GA had to manually board everyone on UAL1537 from IAD-LAS. Pilots can't get FP either. Could be a while. Oh well. We'll see how this plays out.
UAL250 is offline  
Old Jul 8, 2015, 6:11 am
  #6  
 
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
Same here... IAD-DFW, manual processing.
miasmal is offline  
Old Jul 8, 2015, 6:15 am
  #7  
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Just heard at EWR by gate flight boarding delayed.
RTWSTARALLIANCE is offline  
Old Jul 8, 2015, 6:16 am
  #8  
 
Join Date: Jan 2010
Location: ORD
Programs: UA 1K MM, Hilton Diamond, Marriott Platinum
Posts: 380
Originally Posted by miasmal
Same here... IAD-DFW, manual processing.
Ditto at SFO.
Slurve30 is offline  
Old Jul 8, 2015, 6:21 am
  #9  
 
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 784
Awesome! Can't wait to see what this does to my flights later in the day.
hookthem is offline  
Old Jul 8, 2015, 6:24 am
  #10  
 
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
Same here at ORD and the agents working B16 just left the counter so they didn't have to answer questions.
kluau88 is offline  
Old Jul 8, 2015, 6:24 am
  #11  
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Just deplaned EWR to MCO. 8 AM departure.
RTWSTARALLIANCE is offline  
Old Jul 8, 2015, 6:27 am
  #12  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Originally Posted by RTWSTARALLIANCE
Just deplaned EWR to MCO. 8 AM departure.
Yikes. Haven't been deplaned here yet. Luggage conveyer just moved away. Hopefully that's good news.
UAL250 is offline  
Old Jul 8, 2015, 6:28 am
  #13  
 
Join Date: Jan 2013
Location: LA
Posts: 1,281
just got deplaned....was told they put us on the wrong plane and they don't know which plane we are supposed to be on, so hang out in the gate area until we can find your plane/gate
dank0014 is offline  
Old Jul 8, 2015, 6:28 am
  #14  
 
Join Date: Jun 2012
Posts: 8
I'm at IAD and it seems all the process seems manual!!!
NJMAN is offline  
Old Jul 8, 2015, 6:29 am
  #15  
 
Join Date: Apr 2013
Location: SIN
Programs: UA 1K, KF
Posts: 59
LHR out too. Lounge agent says it's global.

I suppose there are worse places to be stranded. GFL is quite peaceful at the moment.
SGFlyer1 is offline  


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