Jul 8, 2015, 8:53 am
Last edit by: PV_Premier
UA.com waiver information:
Airports:
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
Jul 10, 2015, 2:22 pm
#286
Join Date: Aug 2008
Location: Chicago
Programs: United 1K
Posts: 477
Anything - even 500 would have been a meaningful way of giving some meaning. Even if "these things happen" with IT infrastructure - the extent of the impact was way out of line of what's acceptable. Many people had a real impact in their life as the result of United's failure.
Jul 11, 2015, 7:07 am
#287
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
If you were going to gin up a class action suit against United, I don't think an unplanned IT failure would be the best hook. Incompetence isn't as actionable as conspiracy or concealment. I'd go after systematic lying about the root causes of delays or misconnects to avoid compensating / vouchering customers, or routinely concealing customers' EU261 compensation eligibility in hopes they don't find out, or pushing unauthorized charges onto customers' credit cards and then dragging their feet about reversing them.
Jul 11, 2015, 8:05 am
#288
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,087
a new low for UA. They screw up badly, get a ton a bad press and they don't even throw a bone to their HVCs?
Jul 11, 2015, 9:10 am
#289
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Jul 11, 2015, 9:52 am
#290
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Jul 11, 2015, 9:59 am
#291
Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
One sentence struck me in the email blast to folks seriously inconvenienced by a systemwide ground halt due to internal UA issues:
"We know you count on us to provide you with a hassle-free and reliable journey when you choose to fly with us, and we take that very seriously."
This is simply not true. Her boss has admitted that 80% reliability is their desired goal and anything more is a serious cost to the airline. So, internally, they have weighed spending additional money to achieve better results and determined that the countless missed weddings, funerals, honeymoons, business meetings the 80% number represents to their passengers is a burden their customers must bear.
I no longer "count on United to provide me a hassle free and reliable journey when I chose to fly with them." Instead, in the couple of trips I now make with them each year due to price or overwhelming schedule convenience, at the start of the day I prepare myself for some inevitable "hassle"-an IRROP, a sullen employee inflicting verbal trauma and so on.
Jul 11, 2015, 10:44 am
#293
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,613
In my over 2 decades flying United, I've come across many front line UA personnel who understand the value of their customers. I can't imagine how depressing it is for those loyal and dedicated employees to have to come to work each day knowing that their leadership doesn't share their values and goals.
Jul 11, 2015, 12:11 pm
#294
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
UA is becoming a company that barely tolerates customers and certainly does not honor their interest in reliable, predictable transport.
Jul 11, 2015, 12:50 pm
#295
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
At least blueman2 received an email. I have still yet to hear anything from United regarding how badly my flight was that day (we boarded three total times, and got to our destination about 6 hours late). I know the email wasn't much, but just think it's crazy how it's been basically silent to some passengers about the issue and no apology even sent....and yes, I checked my spam and yes my email is correctly listed in my profile.