Jul 8, 2015, 8:53 am
Last edit by: PV_Premier
UA.com waiver information:
Airports:
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
Jul 8, 2015, 8:54 am
#136
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Outages like this aren't unique to 'SHARES'
American http://www.cnet.com/news/failure-of-...s-all-flights/
Sabre http://www.huffingtonpost.com/2013/0...n_3710964.html
At the end of the day that doesn't matter to the customer. What matters is it happened.
Delta seems to have the only apparently reliable system though even they've had two website outages in the last two years.
American http://www.cnet.com/news/failure-of-...s-all-flights/
Sabre http://www.huffingtonpost.com/2013/0...n_3710964.html
At the end of the day that doesn't matter to the customer. What matters is it happened.
Delta seems to have the only apparently reliable system though even they've had two website outages in the last two years.
Jul 8, 2015, 9:07 am
#137
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Waiver is up: Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
2) cannot get through to any agent on phone
So waiver is not much help for me!
Jul 8, 2015, 9:09 am
#138
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
No, it says this:
http://www.united.com/CMS/en-US/trav...elnotices.aspx
http://www.united.com/CMS/en-US/trav...elnotices.aspx
Code:
Network Connectivity Issue Airports: All cities Original travel dates: July 8, 2015 Flight changes: The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed. For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
I'm glad to see UA finally got their exception policy up, and that it is reasonably generous. Not sure why it took them so long.
Jul 8, 2015, 9:13 am
#139
Join Date: May 2011
Posts: 5,814
They use akamai -- basically there is sometimes a delay (depending on where you are) in getting the latest content.
Jul 8, 2015, 9:14 am
#140
Original Poster
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
Some good news in this thread......
I called the 1K Desk (that's how she answered it!) and was able to get my refund for today's trip in vain done in less than 4 minutes. Now it'll take 3-5 business days to post, but at least submitting it was easy.
I called the 1K Desk (that's how she answered it!) and was able to get my refund for today's trip in vain done in less than 4 minutes. Now it'll take 3-5 business days to post, but at least submitting it was easy.
Jul 8, 2015, 9:20 am
#141
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
SHARES was not the issue. It will likely never be publicly acknowledged, but this is very likely a backbone network ROUTING issue. SHARES is sitting in the data center running along just fine.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
Last edited by WineCountryUA; Jul 8, 2015 at 7:01 pm Reason: Discuss the issues, not the posters
Jul 8, 2015, 9:22 am
#142
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Anyone able to do online changes to impacted flight today without being charge huge change fees? To change my flight tonight it wants over $1000 on my credit card. Just to change to a few hours later flight in same class of service.
Waiver is no good if it cannot be used.
Waiver is no good if it cannot be used.
Jul 8, 2015, 9:22 am
#143
Original Poster
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
SHARES was not the issue. It will likely never be publicly acknowledged, but this is very likely a backbone network ROUTING issue. SHARES is sitting in the data center running along just fine.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
Jul 8, 2015, 9:23 am
#144
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,815
Your car has a maximum speed of 140 or more, but you drive 35, 45 or maybe 80 depends on the speed limit. It is similar to fly a plane because it costs a lot of fuel to fly at maximum speed. The pilot can also choose different altitude where there is less traffic but cost more fuel.
On the transcon flight, a pilot can make up 30 minutes difference with higher fuel cost flight plan. The decision is made by pilot.
On the transcon flight, a pilot can make up 30 minutes difference with higher fuel cost flight plan. The decision is made by pilot.
ideal airport conditions (taxi->takeoff in 7 minutes vs. planned 50 minutes) or ATC treatment
tailwind or minimum headwind
occasionally a pilot will request faster cruising (if conditions are ideal) but I typically see adjustments to arrival time as soon as plane is airborne
As this dialogue is slightly off thread subject - I'll drop it. Good luck to all in the struggle today.
Jul 8, 2015, 9:31 am
#145
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Sent a note to some of my freinds that are still there, and they say it is pointing toward a routing issue. Whether it was a component (hardware) failure, or routing (configuration) remains to be seen. And, of course, will never be acknowledged.
Last edited by xzh445; Jul 8, 2015 at 9:56 am
Jul 8, 2015, 9:34 am
#146
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Outages like this aren't unique to 'SHARES'
American http://www.cnet.com/news/failure-of-...s-all-flights/
Sabre http://www.huffingtonpost.com/2013/0...n_3710964.html
At the end of the day that doesn't matter to the customer. What matters is it happened.
Delta seems to have the only apparently reliable system though even they've had two website outages in the last two years.
American http://www.cnet.com/news/failure-of-...s-all-flights/
Sabre http://www.huffingtonpost.com/2013/0...n_3710964.html
At the end of the day that doesn't matter to the customer. What matters is it happened.
Delta seems to have the only apparently reliable system though even they've had two website outages in the last two years.
The issue is not that it happened, rather the frequency which which it happens to UA.
There are even a handful of them that have happened that were less disruptive and not picked up by news (e.g., there was one last year around the redeye bank ex-West Coast that had zero impact on the East Coast, since nobody was up).
SHARES was not the issue. It will likely never be publicly acknowledged, but this is very likely a backbone network ROUTING issue. SHARES is sitting in the data center running along just fine.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
SHARES, CO IT, whatever you want to call it, it's the post-merger United Continental IT that's the issue.
Laypeople, including many front liners at UA, use those names interchangeably.
Jul 8, 2015, 9:39 am
#147
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,646
another option is to eat the fees for whatever the website is trying to charge you, screen shot everything incl. exception notice/waiver, then file for a refund of the change fees and fare differences.
) are being missed due to the other discussions.
Jul 8, 2015, 9:40 am
#149
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Thanks! For some reason, I never get a response on twitter. But I will try.
Jul 8, 2015, 9:41 am
#150
Join Date: Nov 2011
Location: YUL
Programs: UA 1K, MR Bonvoy Bonzaiiiii, National EE
Posts: 622
SHARES was not the issue. It will likely never be publicly acknowledged, but this is very likely a backbone network ROUTING issue. SHARES is sitting in the data center running along just fine.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
I understand that users that have alternate/direct access to the host (not via the UA backbone) had SHARES access, and it is working fine. There are other systems (Flight Planning) that awere not available as well. While this is a catastrophic network routing failure.....it is not the PSS Host that is the problem.
Same here - Network Engineer stuck in ORD now trying to get to a customer site. Flight was canceled last night and I had to delay 1 day - if this gets mucked up today I am going to have to pick another airline perhaps... sucks being hub captive at EWR though.