Originally Posted by
RTWSTARALLIANCE
If UA was smart it would have given every flyer on a disrupted itin double points for their flights. Small cost to UA that would be a good gesture. Not too late.
Anything - even 500 would have been a meaningful way of giving some meaning. Even if "these things happen" with IT infrastructure - the extent of the impact was way out of line of what's acceptable. Many people had a real impact in their life as the result of United's failure.