Mar 4, 2015, 10:18 am
Last edit by: DELee
Pre-discussions
New United Club menus to be "announced" 4 March 2015
United Clubs to be renovated
Confirmed Clubs with New Food Offerings:
All domestic clubs now confirmed with some version of the New Food Offerings. Full spread at all domestic hubs, with cut-down or hybrid versions at most outstation clubs.
International Clubs with different catering: GUM, HKG, MEX, LHR, NRT
Updates:
October 11, 2017: A new flavor coming to United Clubs
New United Club menus to be "announced" 4 March 2015
United Clubs to be renovated
Confirmed Clubs with New Food Offerings:
All domestic clubs now confirmed with some version of the New Food Offerings. Full spread at all domestic hubs, with cut-down or hybrid versions at most outstation clubs.
International Clubs with different catering: GUM, HKG, MEX, LHR, NRT
Updates:
October 11, 2017: A new flavor coming to United Clubs
UC amenities - regular & special food / snacks, power, wifi, work areas, ...{archive}
Mar 5, 2015, 7:58 am
#91
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
Mar 5, 2015, 8:51 am
#92
Join Date: Feb 2013
Posts: 95
DEN, yes. This is the international gateway city on your itinerary.
FLL, not on the ticket alone. You need to be one of the following:
- Star Alliance Gold or United MileagePlus Premier Gold
- United Club member
- Chase MileagePlus Club (Visa) Card holder
- being a guest of the above (international itinerary is required for United MileagePlus Premier Gold member)
- using United Club one-time pass
See
http://www.flyertalk.com/forum/unite...ad-2015-a.html
FLL, not on the ticket alone. You need to be one of the following:
- Star Alliance Gold or United MileagePlus Premier Gold
- United Club member
- Chase MileagePlus Club (Visa) Card holder
- being a guest of the above (international itinerary is required for United MileagePlus Premier Gold member)
- using United Club one-time pass
See
http://www.flyertalk.com/forum/unite...ad-2015-a.html
Mar 5, 2015, 8:55 am
#93
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,033
I brought it up with the dragons at SFO UC yesterday. They seemed pretty stoked. She indicated by August SFO will get the upgrade.
Mar 5, 2015, 9:05 am
#94
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Ok.. It looks like United listened and now I may have to stick to my promise.. Looks like I will be investigating the club card option now..
Well done.
EDIT: Just upgraded my MP to UC.. Money where my mouth is..
Well done.
EDIT: Just upgraded my MP to UC.. Money where my mouth is..
Last edited by cyclogenesis; Mar 5, 2015 at 9:17 am
Mar 5, 2015, 9:17 am
#95
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
Therefore, it is a great change, but I don't believe they did it out of any goodness of heart. I think they cut so far that they started to see negative patterns and realized they had gone too far.
Mar 5, 2015, 9:38 am
#96
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
I too, am very happy to read about upgrade. Your post is interesting because is touches on the "United listened" issue. United didn't listen, United probably saw an exodus of paying customers and received endless complaints about their degradation of product.
Therefore, it is a great change, but I don't believe they did it out of any goodness of heart. I think they cut so far that they started to see negative patterns and realized they had gone too far.
Therefore, it is a great change, but I don't believe they did it out of any goodness of heart. I think they cut so far that they started to see negative patterns and realized they had gone too far.
Mar 5, 2015, 10:21 am
#97
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,033
True.. Yes United did react to something.. But what they changed is something people have been pointing out as sorely missing.. For me the biggest point is the buy inside trail that will happen.. The reason I cancelled my membership last time was that I could not get food and was not allowed to bring food in..
Mar 5, 2015, 11:09 am
#98
Join Date: Oct 2013
Location: DEN
Programs: AS MVP; UA Silver; HHonors Silver; HyattGP Platinum; Hertz PC
Posts: 113
I was there last April for the late morning flight to SFO. So unfortunately I cannot answer your question. (I wasn't paying very much attention to the alcohol offerings...however, if I remember correctly there were a couple of small refrigerators offering a selection of beers and sodas.) Maybe another FTer can answer your question regarding premium alcohol offerings at the HKG UC?
Mar 5, 2015, 11:59 am
#99
Join Date: Dec 2009
Location: Nashville, TN
Programs: Marriott Lifetime Titanium.;UA 1.5MM; UA Lifetime Gold (whoppee); DL Plat
Posts: 2,124
True.. Yes United did react to something.. But what they changed is something people have been pointing out as sorely missing.. For me the biggest point is the buy inside trail that will happen.. The reason I cancelled my membership last time was that I could not get food and was not allowed to bring food in..
but is it too little too late? I got fed up and moved to AA last year after three years of abysmal everything. I do have a forced trip on UA next month, but will anything REALLY be in place or will it plod on and on like the merger??? In my business, we don't roll something out until we are ready to implement..no teasing and then phasing in.
Mar 5, 2015, 12:56 pm
#101
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
That misses the point. The poster was asking if fixing one thing was too little, too late, for those who may have moved on to a perceived overall better package.
Mar 5, 2015, 1:05 pm
#102
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
but is it too little too late? I got fed up and moved to AA last year after three years of abysmal everything. I do have a forced trip on UA next month, but will anything REALLY be in place or will it plod on and on like the merger??? In my business, we don't roll something out until we are ready to implement..no teasing and then phasing in.
Mar 5, 2015, 1:10 pm
#103
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
but is it too little too late? I got fed up and moved to AA last year after three years of abysmal everything. I do have a forced trip on UA next month, but will anything REALLY be in place or will it plod on and on like the merger??? In my business, we don't roll something out until we are ready to implement..no teasing and then phasing in.
Mar 5, 2015, 1:51 pm
#104
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Text of an email today from united
The learn mode link starts
and has more details.
We’re elevating your United Club experience
New complimentary fresh food offerings are the latest addition.
As a United ClubSM member, you have told us that you want an airport getaway where you can recharge and relax during your busy travel schedule. We're making major changes to give you an elevated, hospitality-centric experience. In 2015, you will see continual improvements throughout our club network, from our fresh food offerings, to a renewed focus on customer service and new and updated facilities.
■ New complimentary food menu: Starting this week at our United Club locations at Chicago O'Hare, we are introducing a new complimentary fresh food menu. The updated menu will be available at United Club locations in Denver, Houston, Los Angeles, Newark and Washington Dulles by the end of the summer, and in all U.S. United Club locations by the end of 2015.
■ Club renovations: This year we'll renovate the clubs at Chicago O'Hare, Washington Regan, Hong Kong and Tokyo-Narita, and build brand-new clubs in Atlanta and San Francisco. These clubs will offer various types of seating, with more seats overall, as well as workstations and power outlets.
■ Service and more: We are investing in technology and customer service training that reflect the high standards in the hotel and hospitality industry. You will be able to stay productive with complimentary Wi-Fi-based printing, available later this year. United Club agents will also complete a new, comprehensive customer service program throughout 2015 to offer you exceptional service and care.
We are committed to creating a relaxing, nourishing and productive retreat for our guests. Thank you for being a United Club member, and we look forward to welcoming you to a United Club location on your next trip.
learn more
New complimentary fresh food offerings are the latest addition.
As a United ClubSM member, you have told us that you want an airport getaway where you can recharge and relax during your busy travel schedule. We're making major changes to give you an elevated, hospitality-centric experience. In 2015, you will see continual improvements throughout our club network, from our fresh food offerings, to a renewed focus on customer service and new and updated facilities.
■ New complimentary food menu: Starting this week at our United Club locations at Chicago O'Hare, we are introducing a new complimentary fresh food menu. The updated menu will be available at United Club locations in Denver, Houston, Los Angeles, Newark and Washington Dulles by the end of the summer, and in all U.S. United Club locations by the end of 2015.
■ Club renovations: This year we'll renovate the clubs at Chicago O'Hare, Washington Regan, Hong Kong and Tokyo-Narita, and build brand-new clubs in Atlanta and San Francisco. These clubs will offer various types of seating, with more seats overall, as well as workstations and power outlets.
■ Service and more: We are investing in technology and customer service training that reflect the high standards in the hotel and hospitality industry. You will be able to stay productive with complimentary Wi-Fi-based printing, available later this year. United Club agents will also complete a new, comprehensive customer service program throughout 2015 to offer you exceptional service and care.
We are committed to creating a relaxing, nourishing and productive retreat for our guests. Thank you for being a United Club member, and we look forward to welcoming you to a United Club location on your next trip.
learn more
Over the next 5 years, United is investing more than $100 million into transforming the United Club program
Mar 5, 2015, 1:56 pm
#105
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
If you were flying UA GF/BF instead of LH, you would have UC access throughout your itinerary, regardless of status.
Back on topic - I wonder if the premium champagnes/wines will be offered gratis to certain pax? I'd be miffed if I had to shell out $ for proper wine if I was in long-haul premium cabin... Maybe they'll reintroduce drink chits, at least for GF/BF/*A F/*A J? (wishful thinking?
)