Premier benefits for companions on separate tickets, " off-pnr " [Consolidated]
#241
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,464
So I have a few upcoming work trips that I plan on taking my family. I have to book my flight vi Concur at work which means my wife and daughter need to book separately on United.com The problem I'm running into is none of our perks extend to my wife and child if I'm not on the reservation.
For instance have have both a United Quest and United Club card, but my wife is the AU on both so it seems the free luggage and priority boarding etc don't convey to them since I'm not on the reservation.
How do folks typically handle this?
For instance have have both a United Quest and United Club card, but my wife is the AU on both so it seems the free luggage and priority boarding etc don't convey to them since I'm not on the reservation.
How do folks typically handle this?
#242
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
So I have a few upcoming work trips that I plan on taking my family. I have to book my flight vi Concur at work which means my wife and daughter need to book separately on United.com The problem I'm running into is none of our perks extend to my wife and child if I'm not on the reservation.
For instance have have both a United Quest and United Club card, but my wife is the AU on both so it seems the free luggage and priority boarding etc don't convey to them since I'm not on the reservation.
How do folks typically handle this?
For instance have have both a United Quest and United Club card, but my wife is the AU on both so it seems the free luggage and priority boarding etc don't convey to them since I'm not on the reservation.
How do folks typically handle this?
For priority boarding whether my spouse or coworker "[s]he is with me" on approaching the gate agent has never been turned away.
Priority security is the only benefit I can't think of a work around for -- but if spouse has PRE or CLEAR (or PRE CLEAR) probably moot anyway.
#243
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR TE, HH Diamond, IHG Gold, Hertz PC, National EE, Avis PC
Posts: 135
Same as above, wife and kids just come with for priority check-in and priority boarding. And I use my 3 checked bag allowance for the fam. The only item you would need to call in for is to assign them complimentary E+ seating, tell the agent that they are your companions.
#244
Join Date: Jan 2018
Posts: 82
What is your status? As a 1K my 3x70lb bags has never left me wanting more even when my wife is on a separate res (just check all of the bags under my PNR)... Pretty sure that benefit applies to Plat and maybe Gold as well.... So unless you need a *lot* of luggage or really want something checked under her name for some reason....
For priority boarding whether my spouse or coworker "he is with me" on approaching the gate agent has never been turned away.
Priority security is the only benefit I can't think of a work around for -- but if spouse has PRE or CLEAR (or PRE CLEAR) probably moot anyway.
For priority boarding whether my spouse or coworker "
Priority security is the only benefit I can't think of a work around for -- but if spouse has PRE or CLEAR (or PRE CLEAR) probably moot anyway.
#245
#246
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
questions:
. as 1k used my miles for son on UA int flight..understand that as not same PNR then he cannot sit in E+... reading here it seems if i was on same flight even on diff PNR then would be poss?
is that correct? actually have a different son who is 1k (gifted status) on a revenue tkt in e+ on same flight.could he bump the son on the award tkt without status to E+ ??
thanks
. as 1k used my miles for son on UA int flight..understand that as not same PNR then he cannot sit in E+... reading here it seems if i was on same flight even on diff PNR then would be poss?
is that correct? actually have a different son who is 1k (gifted status) on a revenue tkt in e+ on same flight.could he bump the son on the award tkt without status to E+ ??
thanks
#247
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
questions:
. as 1k used my miles for son on UA int flight..understand that as not same PNR then he cannot sit in E+... reading here it seems if i was on same flight even on diff PNR then would be poss?
is that correct? actually have a different son who is 1k (gifted status) on a revenue tkt in e+ on same flight.could he bump the son on the award tkt without status to E+ ??
thanks
. as 1k used my miles for son on UA int flight..understand that as not same PNR then he cannot sit in E+... reading here it seems if i was on same flight even on diff PNR then would be poss?
is that correct? actually have a different son who is 1k (gifted status) on a revenue tkt in e+ on same flight.could he bump the son on the award tkt without status to E+ ??
thanks
#248
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,551
Do I have to call?
Ran into a co-worker who went fully remote and moved to another state. We were on the same flight back to DEN, and I asked the gate agent to move her into E+ as my companion. The gate agent looked at me as if I had three heads and said that is not a benefit. After further pushing, she said she'd do it, but I (me, not the gate agent) would probably get in trouble with United for this.
Ran into a co-worker who went fully remote and moved to another state. We were on the same flight back to DEN, and I asked the gate agent to move her into E+ as my companion. The gate agent looked at me as if I had three heads and said that is not a benefit. After further pushing, she said she'd do it, but I (me, not the gate agent) would probably get in trouble with United for this.
#249
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Do I have to call?
Ran into a co-worker who went fully remote and moved to another state. We were on the same flight back to DEN, and I asked the gate agent to move her into E+ as my companion. The gate agent looked at me as if I had three heads and said that is not a benefit. After further pushing, she said she'd do it, but I (me, not the gate agent) would probably get in trouble with United for this.
Ran into a co-worker who went fully remote and moved to another state. We were on the same flight back to DEN, and I asked the gate agent to move her into E+ as my companion. The gate agent looked at me as if I had three heads and said that is not a benefit. After further pushing, she said she'd do it, but I (me, not the gate agent) would probably get in trouble with United for this.
OTOH if this was a station staffed by mainline UA agents I'd be concerned -- I've had this "fixed" for me at the ticket counter, club, gate -- even a couple times at the Baggage Service office (long story...)
(When I first skimmed your post I thought you said from DEN and based on who/what I know about that airport and CS management I would have been borderline shocked to hear that -- UGE outstation on the other hand... nah, not surprised)
#250
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,551
Where were you flying from? If it's a smaller station (e.g. staffed by UGE / Unifi / Etc. for ATW agents) this is one of those obscure corners of the airline that they are almost certainly not trained on, those agents don't have the lived experience to know about it, and there isn't automation to support it, so I'm not surprised and calling could have been the shortest distance between two points.
#251
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
E.g. for one UA controllable delay at a UGE station that was going to force a misconnect (the one and only FA for our CRJ-550 no call/no showed, solution was to steal an FA from the next inbound...), the UGE agent insisted that even on paid F they could only do Y on AA because "AA doesn't permit it and United can't book it". I did an in-person HUCA -- thanked her, told her not to touch the reservation, walked away "to think about the options" and called reservations. Guess what I got rebooked into without having to be overly annoying?
#252
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
Yes, a 1K traveler on the same flight may call the Premier line to ask for an off-PNR companion to move to E+ for no charge. (It gets a little tricky if the caller is in PE or J, but if the caller is in E+ and trying to sit together, it’s a common request easily granted). The source of the 1K status — gifted or not — is not relevant to the request.
thanks!
#253
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
#255
Join Date: Nov 2017
Programs: Chase and American Express
Posts: 260
So i switched my flight to a flight with a friend and his family so we have different pnrs. I am silver so i get to choose economy plus at check in. Via chat i tried to get them upgraded but agent wouldn't do it.
Called the premier hotline and they did it no questions asked other than their pnr and confirmation of their name and birthday for security reasons. Was really surprised they upgraded all 3 to e+
Called the premier hotline and they did it no questions asked other than their pnr and confirmation of their name and birthday for security reasons. Was really surprised they upgraded all 3 to e+