Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
#706
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If you must be at ROA by 10 a.m., you may have to fly in the night before. UA should open award space to make that happen. Research the flights you want before you call, and if at first they won't open space for you, politely end the call and dial again.
#707
Join Date: Jan 2013
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Sounds like they've canceled UA3952 but not yet updated the timetable. Which is likely why they switched you to the afternoon flight.
If you must be at ROA by 10 a.m., you may have to fly in the night before. UA should open award space to make that happen. Research the flights you want before you call, and if at first they won't open space for you, politely end the call and dial again.
If you must be at ROA by 10 a.m., you may have to fly in the night before. UA should open award space to make that happen. Research the flights you want before you call, and if at first they won't open space for you, politely end the call and dial again.
#708
Join Date: Jan 2010
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Check Your UA Itineraries for Schedule Changes and what to do after one [2016]
MODERATOR NOTE
I've changed the title of this thread to reflect all schedule changes for 2016 and as a reference point, the (now closed) 2016 thread can be found here:
http://www.flyertalk.com/forum/unite...ne-2015-a.html
goalie
UA Forum Co Moderator
====
On an award ticket in coach.
I just received a schedule change email from United. I was scheduled to arrive in ORD at 20:46 from SFO and depart on TK 6 at 22:15. TK 6 is now going at 21:30.
I am pretty sure there is no way to actually make that connection so I want to change to TK 80 non-stop. There is award space available on this flight.
I am going to be at SFO and SAN today anyways, can I just go to the counter and talk to the agents and have them make the change for me? This is better than calling I would guess? There should be no change fee as the timing cuts the connection to less than an hour?
Thanks.
I've changed the title of this thread to reflect all schedule changes for 2016 and as a reference point, the (now closed) 2016 thread can be found here:
http://www.flyertalk.com/forum/unite...ne-2015-a.html
goalie
UA Forum Co Moderator
====
On an award ticket in coach.
I just received a schedule change email from United. I was scheduled to arrive in ORD at 20:46 from SFO and depart on TK 6 at 22:15. TK 6 is now going at 21:30.
I am pretty sure there is no way to actually make that connection so I want to change to TK 80 non-stop. There is award space available on this flight.
I am going to be at SFO and SAN today anyways, can I just go to the counter and talk to the agents and have them make the change for me? This is better than calling I would guess? There should be no change fee as the timing cuts the connection to less than an hour?
Thanks.
Last edited by goalie; Jan 9, 2016 at 10:53 am Reason: added reference to this being the 2016 thread for schedule changes
#709
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Though you might get lucky at the Customer Service counter, you should call. Airport agents generally can't do anything about partner awards.
#710
Join Date: Jan 2010
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Agents can't do anything about partner awards..... But it's a UA ticket all the way?
/me still learning all of this.
/me still learning all of this.
#711
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There should be no charge for this change.
#712
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#714
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Time to put this thread to bed with the 2016 thread here: http://www.flyertalk.com/forum/unite...ne-2016-a.html
goalie
UA Forum Co-Moderator
goalie
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#715
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#716
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#717
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My personal experience includes being rebooked by UA cs agents at NRT on TG and at HKG on CX.
#718
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IME, they're only willing to do rebookings day of departure. Just last week, I tried to get ticketing help at BOS, SFO, SEA (club, gate, and CS), and they weren't willing to touch anymore more than a few days out, revenue or award.
#719
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In any event, I was mostly responding to the assertion upthread that an airport agent cannot change a UA ticketed partner award. That's not accurate.
#720
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Rebooking on the day of the flight, especially with irrops, is a whole different set of parameters than future reservations. On international itins, it may come down to qualifications for the task at hand. There used to be a special desk for international rates/pricing, and I think now, its an internal transfer desk. Airport agents aren't typically qualified to perform these functions, though some will attempt it. And some may have that background. But ticketing is a skill that isnt taught as much at the airport anymore.
It really depends on what you are trying to do. Finding availability is one thing, pricing it correctly can be another. Worst case, the airport agent calls the rate desk and gets the changes made. But at that point, I am usually inclined to just take care of it through reservations for efficiency purposes.
It really depends on what you are trying to do. Finding availability is one thing, pricing it correctly can be another. Worst case, the airport agent calls the rate desk and gets the changes made. But at that point, I am usually inclined to just take care of it through reservations for efficiency purposes.