Oct 30, 2014, 7:09 pm
Last edit by: WineCountryUA
Submit Verification Documentation
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States Postal Service or an international postal service)
2. Copy of postmarked mail with current address listed as forwarding address
3. Government-issued ID (e.g., national identification card, foreign driver’s license)
4. Utility bill dated within the past 90 days
5. Receipt for personal property taxes paid within the past year
6. Rental agreement or residential lease dated within the past year
7. Payroll statement provided by the member’s employer, dated within the past 90 days
8. U.S. military ID
9. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the member’s name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the member’s name and the name on the verification document.
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States Postal Service or an international postal service)
2. Copy of postmarked mail with current address listed as forwarding address
3. Government-issued ID (e.g., national identification card, foreign driver’s license)
4. Utility bill dated within the past 90 days
5. Receipt for personal property taxes paid within the past year
6. Rental agreement or residential lease dated within the past year
7. Payroll statement provided by the member’s employer, dated within the past 90 days
8. U.S. military ID
9. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the member’s name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the member’s name and the name on the verification document.
Go to https://mystatus.united.com to verify.
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Feb 16, 2016, 6:52 am
#166
Join Date: Feb 2016
Location: EWR, JFK, PEK
Programs: Alaska MVP, SPG Gold
Posts: 12
Data point:
I was recently approved for an address change from US to China. I do truly live in both locations but did not have the exact documents required.
I registered (as required by local law) at a police station in Shanghai to get a Registration of Temporary Residence form. I submitted this along with a rental contract and electric bill which were both under my company's name. The RTR form was in English and Chinese. The others two were in Chinese.
My address change was approved the day of submission.
I was recently approved for an address change from US to China. I do truly live in both locations but did not have the exact documents required.
I registered (as required by local law) at a police station in Shanghai to get a Registration of Temporary Residence form. I submitted this along with a rental contract and electric bill which were both under my company's name. The RTR form was in English and Chinese. The others two were in Chinese.
My address change was approved the day of submission.
May 15, 2016, 4:46 am
#168
Join Date: Aug 2012
Programs: UA 1K/MM, EK Gold, CX Silver
Posts: 880
I found the local office to be helpful - they can read foreign language documents and so forth. I just called them and asked for an email address for handling MP address changes, and they did it within 2 hours.
Jun 8, 2016, 3:47 pm
#169
Join Date: Jan 2014
Posts: 31
I've sent my local (foreign) driver license but it wasn't enough. I'm gathering some other documents (paycheck, utility bills) and hopefully that will do the trick.
Jul 20, 2016, 1:37 pm
#170
Join Date: Apr 2014
Programs: UA 1K
Posts: 200
I tried changing my address (to another country where I'm a resident and present most of the year) and I still got the ask to submit supporting docs.
I've sent my local (foreign) driver license but it wasn't enough. I'm gathering some other documents (paycheck, utility bills) and hopefully that will do the trick.
I've sent my local (foreign) driver license but it wasn't enough. I'm gathering some other documents (paycheck, utility bills) and hopefully that will do the trick.
I am heading to India for a 6 month job and as a result won't hit the PQD requirements to get to 1K (won't be in the US to fly UA metal rest of the year). Currently, the doc requirements seem very onerous and trying to figure out if worth my time to make the change.
As many others have indicated - docs aren't easy to get as many things are through a relocation company
Jul 20, 2016, 6:57 pm
#171
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Any updates on this? Are the doc requirements still in place?
I am heading to India for a 6 month job and as a result won't hit the PQD requirements to get to 1K (won't be in the US to fly UA metal rest of the year). Currently, the doc requirements seem very onerous and trying to figure out if worth my time to make the change.
As many others have indicated - docs aren't easy to get as many things are through a relocation company
I am heading to India for a 6 month job and as a result won't hit the PQD requirements to get to 1K (won't be in the US to fly UA metal rest of the year). Currently, the doc requirements seem very onerous and trying to figure out if worth my time to make the change.
As many others have indicated - docs aren't easy to get as many things are through a relocation company
The only kind of doc that is processed pretty quickly in India is a PAN card - got that in 2 weeks. But that's only because it's the equivilant of a SSN card, and important to the government so they can get their taxes.
Jul 26, 2016, 10:24 pm
#172
Join Date: Dec 2008
Posts: 3,032
Is this still true? I want to change my address to one in India and have government issued ID but not the other things mentioned on page 1.
Sep 3, 2016, 1:15 am
#174
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
ur own address at about the same time as you change your son's you'll be able to communicate with a human at UA when they ask for your son's documents and that person will then be able to approve the request for your son.
Sep 24, 2016, 1:07 pm
#175
Join Date: Sep 2016
Posts: 22
So I have an Asian address, and all my documents are in the Asian language. I tried to input the address in the Asian characters, but United.com website changed the foreign characters to boxes. So I put in the phonetic spelling of my Asian address. However, all my proof is in the original Asian language. Do I just highlight my Asian name and address on my proof and hope they know someone or can match the characters??
Oct 26, 2016, 4:43 pm
#176
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
How long until your status changes online?
Hi everyone,
I hit 80,000 PQM a bit ago but not enough PQD. However, I recently took a job in Canada for a while so I changed my mailing address from the US one to Canada, which I think I'm allowed to do. This effectively means PQD is no longer relevant.
This was approved by United (I got an email from their customer service after verifying my documents). However, the following things happened:
1. GOOD: united.com no longer shows PQDs anywhere, and the United Premier Status tracker says I'm exempt
2. GOOD: I got 2 premier upgrade certs
So, yaaay! BUT:
3. BAD: united.com still shows me as Premier Gold
4. BAD: Mobile App still shows me as Premier Gold
Is this a bug or does this just take a while or am I not understanding the rules? Thoughts welcome.
p.s. I did try to search the forums for this answer but could not find anything exactly matching that.
I hit 80,000 PQM a bit ago but not enough PQD. However, I recently took a job in Canada for a while so I changed my mailing address from the US one to Canada, which I think I'm allowed to do. This effectively means PQD is no longer relevant.
This was approved by United (I got an email from their customer service after verifying my documents). However, the following things happened:
1. GOOD: united.com no longer shows PQDs anywhere, and the United Premier Status tracker says I'm exempt
2. GOOD: I got 2 premier upgrade certs
So, yaaay! BUT:
3. BAD: united.com still shows me as Premier Gold
4. BAD: Mobile App still shows me as Premier Gold
Is this a bug or does this just take a while or am I not understanding the rules? Thoughts welcome.
p.s. I did try to search the forums for this answer but could not find anything exactly matching that.
Oct 26, 2016, 4:57 pm
#178
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
OK, I'll wait patiently! Thanks
Oct 27, 2016, 7:48 am
#179
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
Oct 29, 2016, 2:55 pm
#180
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
From what I can tell, the system updated my status because I took another flight. Which I guess makes sense, if the only way to get status these days is by flying, perhaps it recalculates your actual status on the website only when you do so. Not sure, but that fits what happened to me.
Website and phone now show Platinum after a short trip to Vegas.