Oct 30, 14, 8:09 pm
Last edit by: WineCountryUA
Submit Verification Documentation
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States Postal Service or an international postal service)
2. Copy of postmarked mail with current address listed as forwarding address
3. Government-issued ID (e.g., national identification card, foreign drivers license)
4. Utility bill dated within the past 90 days
5. Receipt for personal property taxes paid within the past year
6. Rental agreement or residential lease dated within the past year
7. Payroll statement provided by the members employer, dated within the past 90 days
8. U.S. military ID
9. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the members name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the members name and the name on the verification document.
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States Postal Service or an international postal service)
2. Copy of postmarked mail with current address listed as forwarding address
3. Government-issued ID (e.g., national identification card, foreign drivers license)
4. Utility bill dated within the past 90 days
5. Receipt for personal property taxes paid within the past year
6. Rental agreement or residential lease dated within the past year
7. Payroll statement provided by the members employer, dated within the past 90 days
8. U.S. military ID
9. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the members name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the members name and the name on the verification document.
Go to https://mystatus.united.com to verify.
related thread
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Any Drawbacks from having MP account registered to foreign address?
New change address verification for MP (just non-domestic changes)
Sep 19, 14, 2:10 pm
#1
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,117
New change address verification for MP (just non-domestic changes)
Posted in another thread, but given the likely high interest will create a new thread
I just changed my address from the US to Bangkok on ual.com an hour ago.
The change process will redirect you to a page where you must submit 2 proof of address (official notification, utility bill with date, lease etc.) and Mileage Plus will respond in 14 days on whether your change is accepted.
Documentation is necessary for the change.
The change process will redirect you to a page where you must submit 2 proof of address (official notification, utility bill with date, lease etc.) and Mileage Plus will respond in 14 days on whether your change is accepted.
Documentation is necessary for the change.
Last edited by WineCountryUA; Sep 19, 14 at 10:42 pm
Sep 19, 14, 2:27 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,141
Sep 19, 14, 3:25 pm
#3
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,988
Sep 19, 14, 3:55 pm
#5
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,988
Sep 19, 14, 9:12 pm
#6
Join Date: Jan 2010
Location: ORD,TPE (芝加哥,台北)
Programs: UA MileagePlus (1P)
Posts: 384
Change address verification
Not sure since when UA.com imposed a varification process for changing address.
My question is how UA will verify the documents do not use the Roman alphabet from countries like China/Taiwan/Japan/South Korea?
My question is how UA will verify the documents do not use the Roman alphabet from countries like China/Taiwan/Japan/South Korea?
Submit Verification Documentation
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States 2. Postal Service or an international postal service)
3. Copy of postmarked mail with current address listed as forwarding address
4. Government-issued ID (e.g., national identification card, foreign drivers license)
5. Utility bill dated within the past 90 days
6. Receipt for personal property taxes paid within the past year
7. Rental agreement or residential lease dated within the past year
8. Payroll statement provided by the members employer, dated within the past 90 days
9. U.S. military ID
10. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the members name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the members name and the name on the verification document.
To verify changes to the primary address on your MileagePlus account, please submit two forms of documentation that include your new address. Each document must be dated and include your name, as shown on your MileagePlus account*, and your residential address. The new address cannot be a business address and must match the address listed on the submitted documents. Please block out all non-essential personally identifiable information from the submitted documents.
Read our privacy policy
Accepted address verification documents
1. Change of address confirmation provided by the postal service (United States 2. Postal Service or an international postal service)
3. Copy of postmarked mail with current address listed as forwarding address
4. Government-issued ID (e.g., national identification card, foreign drivers license)
5. Utility bill dated within the past 90 days
6. Receipt for personal property taxes paid within the past year
7. Rental agreement or residential lease dated within the past year
8. Payroll statement provided by the members employer, dated within the past 90 days
9. U.S. military ID
10. Official government/military travel orders or proof of official duty status
Please allow at least 10-14 days for a response and for your account to be updated. Any updates submitted while the request is being processed may be overridden and therefore may not be reflected in your account. We recommend that you do not submit any additional changes until you receive confirmation that your original request has been completed.
*If the members name does not match the name on the document being provided, please submit an additional document from the list above,or a marriage or name-change certificate or other government-issued document, that includes both the members name and the name on the verification document.
Sep 19, 14, 9:37 pm
#8
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 66,231
We knew something like this was coming. I am only curious how long before someone posts that UA has post-hoc demanded such "proof" of address from them and cancelled their status, clawed back miles, etc. 
I can think of many legitimate folks who will not be able to provide two off of that list. You can reside abroad and not pay property taxes or utility bills.
Likewise, you could set up mail forwarding and provide a copy of a postmarked forwarded piece of mail for a foreign address without actually residing abroad...
If UA would spend half the time they do on nickel and diming their pax on actually improving in-flight service, they wouldn't need to worry about PQD...
I can think of many legitimate folks who will not be able to provide two off of that list. You can reside abroad and not pay property taxes or utility bills.
Likewise, you could set up mail forwarding and provide a copy of a postmarked forwarded piece of mail for a foreign address without actually residing abroad...
If UA would spend half the time they do on nickel and diming their pax on actually improving in-flight service, they wouldn't need to worry about PQD...
Sep 20, 14, 7:47 am
#10
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,720
Property tax receipt is on there, but not, for example, tax return. Also, looks like a bank (/CC) statement is not on that list as well. I'm wondering if that's an oversight (or if UA would consider a bank statement as part of a "utility bill") or if that was a purposeful omission (for the record, DL specifically allows a bank statement...and only requires one piece of proof).
Also curious as to how a middle name can effect their judgement on whether the bill is in the person's name. Would they accept a bill in your name, without the middle name/initial if it does appear on your MP account. Also curious if they'll be going back to those with recent changes to see if they will be required to provide documentation, or if its just for changes going forward.
Sep 20, 14, 7:51 am
#11
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,019
even more surprising UA hasn't copied from Delta yet. I assume those who have changes their address after they announced PQD will get a verification request via (E)mail soon as well which IMO makes a lot of sense. Those with a legitimate (second) address outside the US will be fine, others may find their accounts suspended.
Sep 20, 14, 12:32 pm
#12
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,117
Sep 20, 14, 1:02 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,019
but honestly, when I still had my primary residence in Europe I bought US-EU-US tickets all the time to avoid buying high season tickets. Unless there is a ton of intra-US travel it will be difficult to US to nail you down.
Sep 20, 14, 1:12 pm
#14
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,957
There are millions MP members with foreign addresses.
This verification is costly to UA, but the gain is so small.
Is UA going to hire 150 MP agents to check and verify people's foreign addresses?
Remember, these agents must read not just English or French, but also Chinese, Korean, Vietnamese?
I am at a loss. What's there to gain for UA?
Sep 20, 14, 1:38 pm
#15
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
