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United Club changes (drinks and Wifi) - Sept/Oct. 2013

United Club changes (drinks and Wifi) - Sept/Oct. 2013

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Old Sep 9, 13, 9:31 am
  #286  
FlyerTalk Evangelist
 
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Gold, National Exec, Hertz PC
Posts: 12,134
Originally Posted by entropy View Post
Well, I don't know about others, but I'm not going to booze up on swill in the club just because its free. At least they still serve decent alcohol on board. If they're charging $11 for a sapphire and tonic on the ground, the $7 on board is a bargain. I'm certainly not going to waste alcohol processing capacity on lousy alcohol.

I'm pretty sure I'm not alone. And the cheapened alcohol, drink it or not, leaves a very bitter taste in the mouths of travelers who haven't seen such plonk since freshman year.
This truly saddens me if true. I pay for Tito's (surprised after all the fanfare about the switch on planes) , and don't mind paying the premium wine pricing. But if they keep downgrading, I'm not going to pay for Smirnoff or Crane Lake.

Then again, most of my flights are very early in the morning, and the red-eye back (after a day of wine tasting). I don't need drinks all that often then.
aacharya is offline  
Old Sep 9, 13, 5:37 pm
  #287  
 
Join Date: Jul 2006
Location: Sammamish, WA
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Plat, SPG Plat, Hilton Gold
Posts: 4,195
Got a response to my email complaining about upcoming change and asking for a refund of the renewal fee I paid a week ago today.

Hello Mr. 64000,

We’re always glad to hear from Premier 1K members like you. Thanks for writing.

Thank you for your e-mail concerning upcoming changes to the United Clubs. I am disappointed to learn that your expectations will not be met.
I understand your concerns and have forwarded your comments to our management team for appropriate follow-up.
Please accept my apology for your dissatisfaction on this occasion, as well as our appreciation for the time you have taken to bring it to our attention. Your continued support of the United Club Program and United Airlines is very important to us, and we look forward to serving you in the future.
Once purchased, United Club memberships are not transferable or refundable. If you have any questions, please contact the United Club Service Center at 1-866-822-5827.

Thank you for flying United. We look forward to serving you in our clubs.

Regards,

xxxx xxxxxxx
United Club
andyh64000 is offline  
Old Sep 9, 13, 6:11 pm
  #288  
 
Join Date: Jun 2009
Posts: 230
Originally Posted by andyh64000 View Post
Once purchased, United Club memberships are not transferable or refundable.
That's disappointing. I'm withholding my letter until the full truth of these changes comes to light, but if half of what has been reported here is true, I'll be very unhappy.
littlegreenmen is offline  
Old Sep 9, 13, 6:16 pm
  #289  
 
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: Amex Platinum, SPG Gold, Hertz 5*, Hyatt Platinum
Posts: 9,439
Seems rather sleazy not to offer a refund where the purchase was a week ago! This can be a fairly significant downgrade to many.
Altaflyer is offline  
Old Sep 9, 13, 7:22 pm
  #290  
 
Join Date: Oct 2006
Location: EWR
Programs: UA 1k
Posts: 66
Sitting in the CLE UC right now- still enjoying a Smirnoff. The bartender confirmed it wont be there tomorrow. Just fired off a letter to a friend of mine who works in the corporate office.

This is just another of the death by 1000 cuts. Using the "new wifi" to do more in depth research on AA and DL!
Yanks08802 is offline  
Old Sep 10, 13, 12:44 am
  #291  
 
Join Date: Jun 2007
Location: DAL
Programs: CO (now UA) 1K AA EXP
Posts: 629
A wise man once said, "You can make a pizza so cheap nobody wants to eat it. And you can make an airline so cheap nobody wants to fly it."

He also said, "By chasing away customers, we lost more money that we made. That's the kind of backwards thinking we got by letting the accountants tell us what we needed to sell."

He wrote a GREAT book that I strongly suggest United Management read. I'm sure they have plenty of them laying around. They should dust them off and read it front to back or at least read the Chapter 3 FLY TO WIN, or You Can Make a Pizza So Cheap Nobody Wants to Eat It.

If anyone has the book read that chapter. Its an eye opener. You will see the current UA is doing the exact opposite of almost everything in that chapter. The sad part is they are making the same mistakes in that chapter which they have in the past and we all knew what the outcome was.
CO777DAL is offline  
Old Sep 10, 13, 4:03 am
  #292  
 
Join Date: Apr 2012
Location: IAH
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 595
A brief request to report on experiences. I'm not flying again until November when I hit my end of the year heavy travel season so would anyone who visits the clubs in the next few days be willing to report on whether the local beers are in fact being discontinued completely, charged for, or still complimentary?
gradsflyer is offline  
Old Sep 10, 13, 9:10 am
  #293  
 
Join Date: May 2007
Posts: 201
Here in the United Club in Las Vegas. Heineken and Sierra Nevada Pale Ale on tap is now $3. Only complimentary beer on tap is Bud Light. The comp vodka is Smirnoff, and the comp tequila is something called Sauza.

Here is in the info from the price list posted at the bar.

Vodka:
Stoli $9
Tito's $9
Ketel One $11
Grey Goose $11

Gin:
Beefeater $9
Bombay Sapphire $11
Hendricks $11

Tequila:
Cuervo Gold $9
Patron Silver $11
Patron Reposado $11

Rum:
Bacardi $9
Captain Morgan $9
10 Cane $11

Whiskey:
Jim Beam $9
Canadian Club $9
Jameson $9
Jack Daniels $11
Crown Royale $11
Woodford Reserve $11

Scotch:
Dewar's White Label $9
Chivas Regal $11
Glennfiddich 12 Year $11

Brandy/Cognac:
Courvoisier V.S.O.P. $9
Hennessy XO $11

Cordials (all $6):
Bailey's
Campari
Disaronno
Kahlua
Grand Marnier

Last edited by MrColdShower; Sep 10, 13 at 9:30 am Reason: include price list
MrColdShower is offline  
Old Sep 10, 13, 9:27 am
  #294  
 
Join Date: May 2004
Location: Los Angeles, CA
Programs: UA 1K MM - DL DM - Marriott Gold - Starwood Gold
Posts: 266
United Club improvements (drinks and Wifi) - Sept. - Oct. 2013

LAX UC this morning. $6 for Bailey's, and the comp vodka is McCormick's.

Looks like my alcohol consumption will decrease when I travel.
LAX-1K is offline  
Old Sep 10, 13, 9:31 am
  #295  
 
Join Date: May 2009
Location: PHL
Posts: 2,806
Originally Posted by LAX-1K View Post
LAX UC this morning. $6 for Bailey's, and the comp vodka is McCormick's.

Looks like my alcohol consumption will decrease when I travel.
There goes my complimentary Bailey's and Kahlua night cap.


Any word about the wine?
nova08 is offline  
Old Sep 10, 13, 9:35 am
  #296  
 
Join Date: Jan 2005
Location: EWR
Programs: SPG LT Plat/P100, UA 1K 1MM
Posts: 527
Anyone catch what the comp Gin is? I'm afraid to ask...
dmbfan222 is offline  
Old Sep 10, 13, 9:37 am
  #297  
 
Join Date: Feb 2012
Location: IAD, DCA
Posts: 246
Originally Posted by MrColdShower View Post
Here in the United Club in Las Vegas. Heineken and Sierra Nevada Pale Ale on tap is now $3. Only complimentary beer on tap is Bud Light. The comp vodka is Smirnoff, and the comp tequila is something called Sauza.

Here is in the info from the price list posted at the bar.

Vodka:
Stoli $9
Tito's $9
Ketel One $11
Grey Goose $11

Gin:
Beefeater $9
Bombay Sapphire $11
Hendricks $11

Tequila:
Cuervo Gold $9
Patron Silver $11
Patron Reposado $11

Rum:
Bacardi $9
Captain Morgan $9
10 Cane $11

Whiskey:
Jim Beam $9
Canadian Club $9
Jameson $9
Jack Daniels $11
Crown Royale $11
Woodford Reserve $11

Scotch:
Dewar's White Label $9
Chivas Regal $11
Glennfiddich 12 Year $11

Brandy/Cognac:
Courvoisier V.S.O.P. $9
Hennessy XO $11

Cordials (all $6):
Bailey's
Campari
Disaronno
Kahlua
Grand Marnier
Awful, just awful. Glenfiddich 15 used to be $6. Now Chivas--Chivas!--costs nearly twice as much.

I would encourage those of us who have UC memberships through the Chase Club/PP cards to raise their concerns with Chase. We may not have much influence with UA, but Chase certainly does. And I imagine Chase stands to lose a lot of money if people start canceling their cards because of this substantial downgrade.
salesna is offline  
Old Sep 10, 13, 9:37 am
  #298  
 
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,620
@ LAS Club this morning, the comped whiskey was 7, there was no comped canadian whiskey. The comped scotch was House of Stuart. Funny you can get a Titos Vodka screwdriver for free onboard but that'll cost $9.

Oh, and to the person that just reuped the membership. If paid via CC, I'd do a charge back and claim that the product is not what was paid for. I think there may be a decent chance you can win.
trekwars2000 is offline  
Old Sep 10, 13, 9:39 am
  #299  
 
Join Date: Nov 2012
Location: ORD
Programs: UA Gold, Hyatt Platinum
Posts: 24
Originally Posted by MrColdShower View Post
Heineken and Sierra Nevada Pale Ale on tap is now $3. Only complimentary beer on tap is Bud Light.
Does $3 get you a full size glass? Or the same tiny ones they used for the complimentary offerings?
jbm326 is offline  
Old Sep 10, 13, 9:40 am
  #300  
 
Join Date: Feb 2012
Location: IAD, DCA
Posts: 246
Originally Posted by trekwars2000 View Post
The comped scotch was House of Stuart.
Words fail me.
salesna is offline  

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