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United Club changes (drinks and Wifi) - Sept/Oct. 2013

United Club changes (drinks and Wifi) - Sept/Oct. 2013

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Old Aug 30, 13, 1:26 pm
  #1  
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Join Date: Aug 2004
Location: TX
Programs: United Silver, Marriott Platinum, Hyatt Globalist
Posts: 364
United Club changes (drinks and Wifi) - Sept/Oct. 2013

I just got this e-mail and didn't see it posted... I can't get the images to post but it does show how the wifi will work. You need to enter in your mileage plus number

We’re working hard to make
United Club even better


As part of our ongoing efforts to improve your United Club experience, we're investing more than $50 million into our United Club program. In addition to major renovations at several of our clubs, we're also making some small but important changes across key locations.

Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.

Wi-Fi authentication
To upgrade the overall quality and exclusivity of our Wi-Fi service, we are rolling out an authentication process for accessing Wi-Fi at our United Club locations in the U.S. We plan to start in Cleveland on September 5, San Francisco on September 19, and have the process in place at all U.S. locations by October 1.
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Old Aug 30, 13, 1:28 pm
  #2  
 
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I just got that too.... my guess is that this signals the liquor downgrades that have been rumored. Expanded means... what was free now costs and we have new well liquors that will be free. More = expanded. More changes we'll love I'm sure... the kind of changes we've come to expect from the new United
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Old Aug 30, 13, 1:28 pm
  #3  
 
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From today's "We're investing in your United Club experience" e-mail:
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
I interpret "maintaining a selection of complimentary beer, spirits and wines" to mean the cheapest they can find.
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Old Aug 30, 13, 1:28 pm
  #4  
 
Join Date: Mar 2013
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Just got that too I assume this part:

"We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu."

Is confirmation of what was rumored that the selection will be watered down and anything decent will be moved to premium purchase level
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Old Aug 30, 13, 1:28 pm
  #5  
 
Join Date: Oct 2010
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United's wording here about upgrading drinks (when everyone on this forum is aware that it is actually a MAJOR downgrade) is straight up deceptive. This company continues to find new ways to look sleazy.
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Old Aug 30, 13, 1:29 pm
  #6  
 
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yea, notice they said "maintaining A selection of complimentary beers, etc." not the same selection.

downright despicable marketing practice and intentionally misleading language.
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Old Aug 30, 13, 1:30 pm
  #7  
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I just got it too and it said thanks for being a member, I am not a member of the club. Was long time ago but haven't been since 2010.
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Old Aug 30, 13, 1:30 pm
  #8  
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Just got this too and of course the wording and interpretation are very loose. I'm not convinced we'll still see brand name liquor in the well on September 10th. We'll find out!
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Old Aug 30, 13, 1:32 pm
  #9  
 
Join Date: Aug 2007
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Originally Posted by NDtraveler View Post
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
I'm not sure how much they can expand on what they already have. This may be the nail in the coffin for my membership.
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Old Aug 30, 13, 1:32 pm
  #10  
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Looks like the rumor was based in truth; I just got an email (subject: "We're investing in your United Club experience")

Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
The obvious Orwellian interpretation is:
1. "We're investing in your United Club experience" ==> "Our stockholders can expected higher returns from your United Club experience!"
2. "We're adding to our portfolio of premium beverage products" ==> "Most of the things that used to be complimentary will now cost money!"

Also, note the nice wording of "...while maintaining a selection of complimentary..."? (Bolding mine).

Just in the interest of trying not to be cynical... if this means the introduction of "premium" beers, i.e. good craft brews, then it's not entirely bad. Except that I have to assume that Sierra Nevada, Sam Adams, Honker, etc. will be removed from the complimentary menu.

Grrrr. Okay, I failed to not be cynical.
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Old Aug 30, 13, 1:33 pm
  #11  
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Looks like they're going back to PMUA-style login verification too
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Old Aug 30, 13, 1:33 pm
  #12  
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Originally Posted by nevansm View Post
Just got this too and of course the wording and interpretation are very loose. I'm not convinced we'll still see brand name liquor in the well on September 10th. We'll find out!
If it's more than $5/gallon, it will be classified as PREMIUM!
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Old Aug 30, 13, 1:36 pm
  #13  
 
Join Date: Feb 2012
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Originally Posted by JAaronT View Post
From today's "We're investing in your United Club experience" e-mail:


I interpret "maintaining a selection of complimentary beer, spirits and wines" to mean the cheapest they can find.
Just got the email too. By "adding to our portfolio of premium beverage products available for purchase", I assume they mean "the stuff that used to be on the house now costs money."

To describe the downgrading of complimentary drinks as an "invest[ment]" and "improve[ment]" is positively Orwellian.
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Old Aug 30, 13, 1:36 pm
  #14  
 
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Originally Posted by QBK View Post
Just in the interest of trying not to be cynical... if this means the introduction of "premium" beers, i.e. good craft brews, then it's not entirely bad. Except that I have to assume that Sierra Nevada, Sam Adams, Honker, etc. will be removed from the complimentary menu.

Grrrr. Okay, I failed to not be cynical.
One can always hope. Most times I'm cynical before I get on a plane. If the flight is delayed then it's normal. If it's on-time then I'm surprised. The United Club was typically where I felt would be the same. Maybe not now.
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Old Aug 30, 13, 1:36 pm
  #15  
 
Join Date: Jun 2009
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"...maintaining _a_ selection of..." /me thinks this is a hint that the comp. selection is going to change, and probably not in a way that I am going to like.
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