Last edit by: J.Edward
This wiki has been moved to the 2014 thread: 2014 United Club (UC) Thread for Changes, News, Features, Competitive Position, etc.
United Club changes (drinks and Wifi) - Sept/Oct. 2013
#1
Original Poster
Join Date: Aug 2004
Location: TX
Programs: Hyatt Globalist, AA Plat Pro
Posts: 446
United Club changes (drinks and Wifi) - Sept/Oct. 2013
I just got this e-mail and didn't see it posted... I can't get the images to post but it does show how the wifi will work. You need to enter in your mileage plus number
We’re working hard to make
United Club even better
As part of our ongoing efforts to improve your United Club experience, we're investing more than $50 million into our United Club program. In addition to major renovations at several of our clubs, we're also making some small but important changes across key locations.
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
Wi-Fi authentication
To upgrade the overall quality and exclusivity of our Wi-Fi service, we are rolling out an authentication process for accessing Wi-Fi at our United Club locations in the U.S. We plan to start in Cleveland on September 5, San Francisco on September 19, and have the process in place at all U.S. locations by October 1.
We’re working hard to make
United Club even better
As part of our ongoing efforts to improve your United Club experience, we're investing more than $50 million into our United Club program. In addition to major renovations at several of our clubs, we're also making some small but important changes across key locations.
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
Wi-Fi authentication
To upgrade the overall quality and exclusivity of our Wi-Fi service, we are rolling out an authentication process for accessing Wi-Fi at our United Club locations in the U.S. We plan to start in Cleveland on September 5, San Francisco on September 19, and have the process in place at all U.S. locations by October 1.
#2
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
I just got that too.... my guess is that this signals the liquor downgrades that have been rumored. Expanded means... what was free now costs and we have new well liquors that will be free. More = expanded. More changes we'll love I'm sure... the kind of changes we've come to expect from the new United
#3
Join Date: Nov 2002
Location: SFO
Programs: UA 1K MM, Marriott Gold
Posts: 4,768
From today's "We're investing in your United Club experience" e-mail:
I interpret "maintaining a selection of complimentary beer, spirits and wines" to mean the cheapest they can find.
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
#4
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Just got that too I assume this part:
"We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu."
Is confirmation of what was rumored that the selection will be watered down and anything decent will be moved to premium purchase level
"We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu."
Is confirmation of what was rumored that the selection will be watered down and anything decent will be moved to premium purchase level
#5
Join Date: Oct 2010
Posts: 690
United's wording here about upgrading drinks (when everyone on this forum is aware that it is actually a MAJOR downgrade) is straight up deceptive. This company continues to find new ways to look sleazy.
#6
Join Date: Mar 2011
Posts: 203
yea, notice they said "maintaining A selection of complimentary beers, etc." not the same selection.
downright despicable marketing practice and intentionally misleading language.
downright despicable marketing practice and intentionally misleading language.
#7
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I just got it too and it said thanks for being a member, I am not a member of the club. Was long time ago but haven't been since 2010.
#8
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
Just got this too and of course the wording and interpretation are very loose. I'm not convinced we'll still see brand name liquor in the well on September 10th. We'll find out!
#9
Join Date: Aug 2007
Location: IAH
Programs: UACO Plat/1K, DL Plat, Hertz 5*, Avis - PC, SPG Gold, Colorado Pass
Posts: 228
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
#10
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
Looks like the rumor was based in truth; I just got an email (subject: "We're investing in your United Club experience")
The obvious Orwellian interpretation is:
1. "We're investing in your United Club experience" ==> "Our stockholders can expected higher returns from your United Club experience!"
2. "We're adding to our portfolio of premium beverage products" ==> "Most of the things that used to be complimentary will now cost money!"
Also, note the nice wording of "...while maintaining a selection of complimentary..."? (Bolding mine).
Just in the interest of trying not to be cynical... if this means the introduction of "premium" beers, i.e. good craft brews, then it's not entirely bad. Except that I have to assume that Sierra Nevada, Sam Adams, Honker, etc. will be removed from the complimentary menu.
Grrrr. Okay, I failed to not be cynical.
Expanded beverage program
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
We're adding to our portfolio of premium beverage products available for purchase, while maintaining a selection of complimentary beer, spirits and wines at our U.S. United Club locations. Beginning September 10, be sure to try regional and local favorites as well as other new items from our expanded beverage menu.
1. "We're investing in your United Club experience" ==> "Our stockholders can expected higher returns from your United Club experience!"
2. "We're adding to our portfolio of premium beverage products" ==> "Most of the things that used to be complimentary will now cost money!"
Also, note the nice wording of "...while maintaining a selection of complimentary..."? (Bolding mine).
Just in the interest of trying not to be cynical... if this means the introduction of "premium" beers, i.e. good craft brews, then it's not entirely bad. Except that I have to assume that Sierra Nevada, Sam Adams, Honker, etc. will be removed from the complimentary menu.
Grrrr. Okay, I failed to not be cynical.
#11
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Looks like they're going back to PMUA-style login verification too ^
#12
#13
Join Date: Feb 2012
Location: IAD, DCA
Posts: 246
To describe the downgrading of complimentary drinks as an "invest[ment]" and "improve[ment]" is positively Orwellian.
#14
Join Date: Aug 2007
Location: IAH
Programs: UACO Plat/1K, DL Plat, Hertz 5*, Avis - PC, SPG Gold, Colorado Pass
Posts: 228
Just in the interest of trying not to be cynical... if this means the introduction of "premium" beers, i.e. good craft brews, then it's not entirely bad. Except that I have to assume that Sierra Nevada, Sam Adams, Honker, etc. will be removed from the complimentary menu.
Grrrr. Okay, I failed to not be cynical.
Grrrr. Okay, I failed to not be cynical.
#15
Join Date: Jun 2009
Posts: 239
"...maintaining _a_ selection of..." /me thinks this is a hint that the comp. selection is going to change, and probably not in a way that I am going to like.