While United Removes Information about Frequent Flyers for Flight Attendents ...
Sep 6, 2013, 10:08 am
#106
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
Imagine you are sitting in Y, you had a crap day, flying somewhere when you would just rather stay home - and an FA brings you a drink and says "This one's on us - after 2M miles you look like you could use it". That would bring a smile to my face - and would reinforce why I still like this airline.
Or, imagine you are 11 hours into a flight to NRT and the FSM brings you the pilot's business card - and tells you the pilot took pictures of his nav equipment at the exact time you crossed 2M miles - and that the pilot would email them as soon as he got to his hotel in NRT.
The first has yet to happen - the second did. Small thing - big difference to me. If you give good people good information good things can happen.
Or, imagine you are 11 hours into a flight to NRT and the FSM brings you the pilot's business card - and tells you the pilot took pictures of his nav equipment at the exact time you crossed 2M miles - and that the pilot would email them as soon as he got to his hotel in NRT.
The first has yet to happen - the second did. Small thing - big difference to me. If you give good people good information good things can happen.
Last edited by limey1K; Sep 6, 2013 at 10:43 am Reason: Clarification
Sep 6, 2013, 10:40 am
#107
Join Date: Aug 2007
Location: Chicago: ORD, MDW
Programs: United Million Mile Flyer, Hilton Silver, Marriott Gold, DL, AA WN
Posts: 514
Or, imagine you are 11 hours into a flight to NRT and the FSM brings you the pilot's business card - and tells you the pilot took pictures of his nav equipment at the exact time you crossed 2M miles - and that the pilot would email them as soon as he got to his hotel in NRT.
Small thing - big difference to me. If you give good people good information good things can happen.
Small thing - big difference to me. If you give good people good information good things can happen.
Sep 6, 2013, 10:48 am
#108
Join Date: Dec 2011
Location: Back in Florida
Programs: UA 2K/2MM
Posts: 89
Very cool that the FSM and pilot did that for you. I crossed 1M on approach from DEN-NRT on a 787 this year. I mentioned this to the FSM and how excited I was to be doing it in a 787 and she said "that's awesome" and walked away. Just goes to show you that it all really depends on the person.
MM's are for the most part not DYKWIA (reference to a post above). Probably the opposite. We have run the drill so many times very little bothers us anymore. We respect other folks on the flight - including the crew. I suspect that anyone who says different is:
a. Not a MM'r
b. Mad at UA for multiple silly reasons
c. A call-bell abuser
d. Wrong
Sep 6, 2013, 10:53 am
#109
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
I thought it was pretty cool as well. Also got handed a print-out of some sort of color weather chart showing the location, a "United North Pacific Plotting Chart" showing the course and the location of my 2M mile position and a print out of data showing position, speed, time, fuel, etc.
MM's are for the most part not DYKWIA (reference to a post above). Probably the opposite. We have run the drill so many times very little bothers us anymore. We respect other folks on the flight - including the crew. I suspect that anyone who says different is:
a. Not a MM'r
b. Mad at UA for multiple silly reasons
c. A call-bell abuser
d. Wrong
MM's are for the most part not DYKWIA (reference to a post above). Probably the opposite. We have run the drill so many times very little bothers us anymore. We respect other folks on the flight - including the crew. I suspect that anyone who says different is:
a. Not a MM'r
b. Mad at UA for multiple silly reasons
c. A call-bell abuser
d. Wrong
It does highlight how varied the entire flying experience can be, based on the crew.
BTW, I've never pushed the call button, other than when I didn't have my reading glasses on and tried to turn on my overhead light
Sep 6, 2013, 11:19 am
#110
Join Date: Dec 2011
Location: Back in Florida
Programs: UA 2K/2MM
Posts: 89
Very true. I hope I didn't come across as complaining. I really just wanted to share my excitement with the FA and she responded appropriately
It does highlight how varied the entire flying experience can be, based on the crew.
BTW, I've never pushed the call button, other than when I didn't have my reading glasses on and tried to turn on my overhead light
It does highlight how varied the entire flying experience can be, based on the crew.
BTW, I've never pushed the call button, other than when I didn't have my reading glasses on and tried to turn on my overhead light
I actually got a bit of a laugh from your post. Sort of like when you ask for another drink (in Y) and you know as soon as you ask they are not coming back.....
Sep 6, 2013, 11:56 am
#111
Suspended
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 1,961
United does not create an environment (training/policy) to address people by name and/or status. If they do, they're not doing a very good job at it. I say this with having some great crews in general, but that extra personal touch of feeling appreciated is surely lacking on UA.
As a 1K who has been asked about 20 times this year if I want the Chicken Cacciatore or the Spinach Pasta with Cream Sauce between the West Coast and Hawaii, I do not want all passengers treated equally. Most people on that flight might make one or two round-trips a year to Hawaii (if that), so they can suffer the occasional leftover dish. As long as UA caters a limited selection of First food, frequent flyers should get their choice.
I haven't seen the short rib in 2 or 3 months!!!! (obviously an aside comment...)
I haven't seen the short rib in 2 or 3 months!!!! (obviously an aside comment...)
Last edited by iluv2fly; Sep 8, 2013 at 9:01 pm Reason: off-topic
Sep 8, 2013, 8:09 pm
#112
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
There are a lot of talk about meal preferences here and whether GS/1K should get preferential treatment. On international flights in Business or BF, I have only been asked what I would like to have, whereas I have seen other passengers asked what their top 2 choices were. This was not that obvious unless someone was really paying attention. I don't think the other passengers were treated any differently.
As for MM notation on the manifest, I don't know if that really matters to the MMers or the FAs, unless you are seated in the back of the plane on an international flight. But then there are many 1K/PLT/GLDs seated in E+ on international flights, so does a MM designation on the manifest make any difference?
As for MM notation on the manifest, I don't know if that really matters to the MMers or the FAs, unless you are seated in the back of the plane on an international flight. But then there are many 1K/PLT/GLDs seated in E+ on international flights, so does a MM designation on the manifest make any difference?