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Jun 3, 17, 1:01 pm
Update on our Airbus Reconfigurations (Seats, Entertainment, Channel 9, etc.)
May 9, 13, 5:12 pm
#1
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,178
Update on our Airbus Reconfigurations (Seats, Entertainment, Channel 9, etc.)
Hi Everyone,
As part of our continuing investment in our onboard product, we’re making a number of upgrades to the interiors of our Airbus A319 and A320 aircraft. We recently began a new phase of installations, so I wanted to take this opportunity to provide you some additional and consolidated information on the future of this fleet.
Our Airbuses will be getting a pretty substantial refresh, including:
As you know, we’ve already begun installing the larger overhead bins and Wi-Fi on many of these aircraft. And within the next week, the first Airbus with new seats will go into service. We’re looking at getting streaming capability up and running later this year, with 110v power installations starting in 2014.
New seats
The new seats are manufactured by RECARO, and you may recognize the specific model from several European carriers, who feature it on many of their mainline narrow-body aircraft. However, because we fly our Airbuses over longer stage lengths than the typical intra-Europe segment, our version of the seat will have several upgraded comfort features over the base model. These include multi-directional headrests, added lumbar support, and a different seat bottom cushion with more padding and multiple layers of soft memory foam. The literature seat pocket has been moved higher, which facilitates the above increase in knee space, and there’s a new amenity pocket specifically for personal items.
As reported here and elsewhere, the new seats will allow us to increase the capacity of these aircraft, but without compromising personal space. Although all Airbuses will see an extra row in United Economy, we will also expand the Economy Plus cabin on all A319s and many A320s (the non-ex-Ted aircraft).
Entertainment
Along with Wi-Fi, the addition of on-demand streaming video will become the standard for our Airbus fleet. As a result, when these aircraft go in to have the new seats installed, the traditional audio/video system with dropdown monitors will be removed. However, these aircraft won’t “go dark”—Wi-Fi will be available on all aircraft that have the new seats. In any case, like Wi-Fi the streaming product will eventually have pricing attached to it, although we do plan to offer a limited range of complimentary content until we finalize these plans.
Channel 9
Finally, I wanted to touch on a topic I know many of you (and I!) hold dear—Channel 9. For the moment, the move to Wi-Fi and streaming entertainment also means that live air traffic control will no longer be available in the “Channel 9” format. However, we are actively exploring options to bring Channel 9 to Wi-Fi equipped aircraft. Moreover, we remain committed to this product across much of the rest of our fleet, including all international long-haul and p.s. aircraft featuring on-demand entertainment.
Look out for more information, including comparison diagrams and an article on the United Hub, once the first reconfigured aircraft goes into service. Still, I wanted to make sure you heard the consolidated story here first.
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
As part of our continuing investment in our onboard product, we’re making a number of upgrades to the interiors of our Airbus A319 and A320 aircraft. We recently began a new phase of installations, so I wanted to take this opportunity to provide you some additional and consolidated information on the future of this fleet.
Our Airbuses will be getting a pretty substantial refresh, including:
- New seats in United Economy and Economy Plus, which will result in an additional half-inch of headroom an almost a full inch of additional knee space on standard seats
- 110v power outlets in United First and United Economy Plus
- New, larger overhead bins
- Wi-Fi throughout
- On-demand streaming video for Wi-Fi-enabled devices
New seats
The new seats are manufactured by RECARO, and you may recognize the specific model from several European carriers, who feature it on many of their mainline narrow-body aircraft. However, because we fly our Airbuses over longer stage lengths than the typical intra-Europe segment, our version of the seat will have several upgraded comfort features over the base model. These include multi-directional headrests, added lumbar support, and a different seat bottom cushion with more padding and multiple layers of soft memory foam. The literature seat pocket has been moved higher, which facilitates the above increase in knee space, and there’s a new amenity pocket specifically for personal items.
As reported here and elsewhere, the new seats will allow us to increase the capacity of these aircraft, but without compromising personal space. Although all Airbuses will see an extra row in United Economy, we will also expand the Economy Plus cabin on all A319s and many A320s (the non-ex-Ted aircraft).
Entertainment
Along with Wi-Fi, the addition of on-demand streaming video will become the standard for our Airbus fleet. As a result, when these aircraft go in to have the new seats installed, the traditional audio/video system with dropdown monitors will be removed. However, these aircraft won’t “go dark”—Wi-Fi will be available on all aircraft that have the new seats. In any case, like Wi-Fi the streaming product will eventually have pricing attached to it, although we do plan to offer a limited range of complimentary content until we finalize these plans.
Channel 9
Finally, I wanted to touch on a topic I know many of you (and I!) hold dear—Channel 9. For the moment, the move to Wi-Fi and streaming entertainment also means that live air traffic control will no longer be available in the “Channel 9” format. However, we are actively exploring options to bring Channel 9 to Wi-Fi equipped aircraft. Moreover, we remain committed to this product across much of the rest of our fleet, including all international long-haul and p.s. aircraft featuring on-demand entertainment.
Look out for more information, including comparison diagrams and an article on the United Hub, once the first reconfigured aircraft goes into service. Still, I wanted to make sure you heard the consolidated story here first.
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
May 9, 13, 5:31 pm
#3
Join Date: May 2011
Posts: 5,811
Entertainment
Along with Wi-Fi, the addition of on-demand streaming video will become the standard for our Airbus fleet. As a result, when these aircraft go in to have the new seats installed, the traditional audio/video system with dropdown monitors will be removed. However, these aircraft won’t “go dark”—Wi-Fi will be available on all aircraft that have the new seats. In any case, like Wi-Fi the streaming product will eventually have pricing attached to it, although we do plan to offer a limited range of complimentary content until we finalize these plans.
Thanks for the update!
Last edited by edcho; May 9, 13 at 5:36 pm
May 9, 13, 5:32 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2002
Location: SAT
Programs: UA Gold MM; DL Gold; AA Gold; IHG Diamond Ambassador; Hilton Gold; Marriott Gold
Posts: 24,075
The 319s have a scant eight first class seats. UA ought to add more. Will it?
Also, color me highly skeptical of the claim that more economy class seats are compatable with more legroom (or knee room).
Also, color me highly skeptical of the claim that more economy class seats are compatable with more legroom (or knee room).
May 9, 13, 5:53 pm
#7
Join Date: Jul 2009
Location: SFO
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Posts: 1,933
I like the ex-Ted A320 (leather) seats -- the older, cloth seats could use the update but I'm not optimistic about how the new seats will compare in terms of comfort.
They're probably using slimmer seats. You can move seats closer together, but then shave off the thickness of the back of the seat, and still get the same (or better) knee-room. You do lose some of the legroom under the seat in front of you.
They're probably using slimmer seats. You can move seats closer together, but then shave off the thickness of the back of the seat, and still get the same (or better) knee-room. You do lose some of the legroom under the seat in front of you.
May 9, 13, 5:54 pm
#8
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
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Posts: 63,076
The lack of non-wifi entertainment (and what appears to be a path to no free AV) is a downer. (as is the loss of CH9) Believe or not a significant portion of the traveling public does not have wi-fi AV device.
110VAC, new bins, wifi (for internet access) ^^
new seats -- need to wait and see
110VAC, new bins, wifi (for internet access) ^^
new seats -- need to wait and see
May 9, 13, 6:00 pm
#10
Join Date: May 2011
Posts: 5,811
The lack of non-wifi entertainment (and what appears to be a path to no free AV) is a downer. (as is the loss of CH9) Believe or not a significant portion of the traveling public does not have wi-fi AV device.
110VAC, new bins, wifi (for internet access) ^^
new seats -- need to wait and see
110VAC, new bins, wifi (for internet access) ^^
new seats -- need to wait and see
May 9, 13, 6:01 pm
#11
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
So in what way are these new seats superior to the new Southwest "pack 'em in" seats known as [D]Evolve? WN made the same claim that an extra row could be jammed in yet knee space would be preserved. They are very uncomfortable seats.
May 9, 13, 6:03 pm
#12
Join Date: Mar 2002
Location: Now MFE... formerly SEA and DCA
Programs: Now UA free!, AA Ex Plat, AS MVP, Marriott Titanium for life
Posts: 664
I look forward to hearing about the new seats... I wonder how different they are from the old CO bricks? Also, the wi-fi sounds good, but I see that anything free is being removed. IF you ever replace the Ch. 9 will it remain complimentary? (my guess is no answer to this). Why remove everything free??
May 9, 13, 6:08 pm
#13
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,317
Those WN seats are unbelievably horrible. Knee space might be preserved on a technicality, but the rest of the seat space is noticeably reduced. It sounds as if these might be slightly upgraded seats (WN's don't have multi-directional headrests) from Devolve. If UA have gone to the logical end of informing us about the improvements to the seat one will hope they actually did thoughtfully consider these problems and aren't just messaging around it.
May 9, 13, 6:09 pm
#14
FlyerTalk Evangelist
Join Date: Dec 2002
Location: SAT
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Posts: 24,075
WN made the same claim, and its new slimmer seats are cramped and uncomfortable.
May 9, 13, 6:10 pm
#15
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, Hilton Diamond
Posts: 2,256
I won't miss the video (especially if it means I have to watch less Jeff videos) but the audio is a bit of a loss.
and...
^ to wifi
but...
I'm apprehensive of these seats - even with the extra padding. And hopefully nothing untoward happens to Row 7 leg room...
and...
^ to wifi
but...
I'm apprehensive of these seats - even with the extra padding. And hopefully nothing untoward happens to Row 7 leg room...
