Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
#4621
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I had a good one a couple weeks ago. GA called for "passengers with disabilities who need extra time to board". A couple with their baby walked up and from somewhere in the back of the lines someone yelled, "since when is having a baby a disability". Just about everyone started laughing and the couple turned beet red. But the GA let them board anyway.
#4622
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
I had a good one a couple weeks ago. GA called for "passengers with disabilities who need extra time to board". A couple with their baby walked up and from somewhere in the back of the lines someone yelled, "since when is having a baby a disability". Just about everyone started laughing and the couple turned beet red. But the GA let them board anyway.
I am happy they got rid of the 'families with young children to board first' nonsense. They should announce 'families with young children to board last.'
#4623
Join Date: Sep 2009
Location: Global
Posts: 5,998
"Those needing a little extra time, please have a seat and board last." Like a miracle, I would imagine they will all be cured."
Board wheelchairs first. Then everyone else in whatever order they see fit. And when we land. Make sure the wheelchairs wait for everyone to deplane. Then go up the ramp. I am sure UA would see a huge reduction in wheelchairs and 'those needing extra time'.
(Why do I say that about the wheelchairs? Simple... 'The Miracle Flights' ... in the fall the FA's say on flights from the Northeast to South Florida, the number of wheelchairs boarding vs wheelchairs deplaining is less than half. )
#4624
Join Date: Mar 2002
Location: Alameda, CA, USA
Posts: 799
At HND last week the gate agent allowed families to preboard with the disabled.
UA876
UA876
#4625
Join Date: Jan 2013
Location: LA
Posts: 1,281
I still love our "comfort animals." I do believe some are true and legit, but boy, I am starting to see one every flight or two. My last flight had three comfort pets.
And yes, UA has the ability to cure so many passengers upon arrival. Love the mad rush of disabled passengers upon boarding but upon landing them jumping up and running off from the gate area. Have to love the people that abuse the system, but guess that is our government and country for you.
And yes, UA has the ability to cure so many passengers upon arrival. Love the mad rush of disabled passengers upon boarding but upon landing them jumping up and running off from the gate area. Have to love the people that abuse the system, but guess that is our government and country for you.
#4626
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,195
Along that lines... I am sure UA has the power to cure many people.
"Those needing a little extra time, please have a seat and board last." Like a miracle, I would imagine they will all be cured."
Board wheelchairs first. Then everyone else in whatever order they see fit. And when we land. Make sure the wheelchairs wait for everyone to deplane. Then go up the ramp. I am sure UA would see a huge reduction in wheelchairs and 'those needing extra time'.
(Why do I say that about the wheelchairs? Simple... 'The Miracle Flights' ... in the fall the FA's say on flights from the Northeast to South Florida, the number of wheelchairs boarding vs wheelchairs deplaining is less than half. )
"Those needing a little extra time, please have a seat and board last." Like a miracle, I would imagine they will all be cured."
Board wheelchairs first. Then everyone else in whatever order they see fit. And when we land. Make sure the wheelchairs wait for everyone to deplane. Then go up the ramp. I am sure UA would see a huge reduction in wheelchairs and 'those needing extra time'.
(Why do I say that about the wheelchairs? Simple... 'The Miracle Flights' ... in the fall the FA's say on flights from the Northeast to South Florida, the number of wheelchairs boarding vs wheelchairs deplaining is less than half. )
It seems it would actually make the boarding process more efficient--unless they are boarding these folks while the cleaners are still working the aircraft and they wouldn't be starting general boarding yet anyway, but I don't get the impression that's what's actually happening now.
Last edited by jackal; Aug 2, 2015 at 12:40 pm
#4627
Join Date: Sep 2009
Location: Global
Posts: 5,998
My college age daughter shocked me the other day when she said, ' oh I think I will bring my cat home with me. I will just get that comfort animal paper and it will be free'. (Note - I have never talked about this with her.) And for what it is worth - she loves the cat and is more comfortable traveling with the cat.
So add them to the pre-board list.
#4628
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,167
Not to mention discouraging abuse of the system and potentially decreasing United's SSR costs (I'm convinced, thanks to the >50% 'miracle cure' rate on my flights -- and not just to/from Florida, that many of the people requesting special services are doing so only for the preferential handling)...
#4629
Join Date: Mar 2014
Programs: AC SE; SPG Platnium; HH G
Posts: 551
Boarding Zone 1 - no longer happening?
So today printed boarding passes for United flight. 016 ticket and UA metal. For a long while as a SE with AC I have been given zone 1 on united boarding. But today I got zone 2 on both segments. Anyone else have that? Is it a recent change or a glitch?
Been a month since been on United so perhaps a change since then?
Been a month since been on United so perhaps a change since then?
#4630
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
This should have never happened.
Group 1 – Premier Access boarding
o Global ServicesSM (for those customers who didn't board during the pre-boarding announcement)
o Premier 1K®
o Premier® Platinum
o Premium cabins, including United First®
Read more at https://hub.united.com/en-us/News/Co...eLrI0plstVR.99
Group 1 – Premier Access boarding
o Global ServicesSM (for those customers who didn't board during the pre-boarding announcement)
o Premier 1K®
o Premier® Platinum
o Premium cabins, including United First®
Read more at https://hub.united.com/en-us/News/Co...eLrI0plstVR.99
Last edited by superangrypenguin; Aug 2, 2015 at 2:20 pm
#4631
Join Date: Aug 2009
Posts: 1,088
United Silver, even Gold does not get First boarding zone unless sitting in FC. If you were not in FC you were rightfully in the Second Group.
#4632
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Although the date on Penguin's link to the UA Hub was 2013, this info is also there.
Group 2 – Premier Access boarding
o Premier® Gold
o Star Alliance™ Gold
o Premier® Silver
o MileagePlus® Club Card members
o Presidential PlusSM Card members
o MileagePlus® Explorer Card members
o MileagePlus® Awards Card members
Note: A Star Alliance Silver member who is also a MileagePlus Premier Silver member traveling on United is able to board in Group 2 with a companion, as part of the MileagePlus Premier Silver benefit. This benefit does not apply to travelers who are Star Alliance Silver members from another airline.
Group 2 – Premier Access boarding
o Premier® Gold
o Star Alliance™ Gold
o Premier® Silver
o MileagePlus® Club Card members
o Presidential PlusSM Card members
o MileagePlus® Explorer Card members
o MileagePlus® Awards Card members
Note: A Star Alliance Silver member who is also a MileagePlus Premier Silver member traveling on United is able to board in Group 2 with a companion, as part of the MileagePlus Premier Silver benefit. This benefit does not apply to travelers who are Star Alliance Silver members from another airline.
#4633
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
OP is talking about how UA used to give Group 1 to foreign *G but not its own. It was undocumented, but when I traveled with others who had A3*G, they'd get zone 1 while I get zone 2 /. The last time I recall this happening was as late as December
#4634
Join Date: Mar 2012
Posts: 3,166
This sounds like a question better asked on the UA board.
Just to make this clear, you were not given boarding group #1 before as an SE, but rather as Star Alliance Gold.
Last year, I always received boarding group #1 when flying on UA with my AC ff number, but I haven't flown on UA recently.
I'm not sure myself whether things have recently changed.
Just to make this clear, you were not given boarding group #1 before as an SE, but rather as Star Alliance Gold.
Last year, I always received boarding group #1 when flying on UA with my AC ff number, but I haven't flown on UA recently.
I'm not sure myself whether things have recently changed.
Last edited by agjil; Aug 2, 2015 at 2:46 pm
#4635
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
Funny, I've never had boarding group 1 on UA unless seated in J.