Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Apr 10, 2019, 12:41 pm
#2011
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
What does the app show?
Apr 12, 2019, 2:53 pm
#2013
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
Tried to buy a domestic RT ticket just now on united.com on desktop PC (well for last 1/2 hour when you include starting over, then switching browsers) . Tried both Firefox and Microsoft Edge. Get:Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
Just tried Android App too: "There was a problem completing your reservation"
Finally worked using chrome in incognito mode. This all only took an hour.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
Just tried Android App too: "There was a problem completing your reservation"
Finally worked using chrome in incognito mode. This all only took an hour.
Last edited by u600213; Apr 12, 2019 at 3:18 pm Reason: Success. Chrome in incognito window
Apr 12, 2019, 3:04 pm
#2014
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
I just completed a booking from my Mac using Firefox. No problems.
Apr 14, 2019, 4:52 pm
#2015
Join Date: Jul 2004
Posts: 611
Having troubles with any SDC on the app or website. It shows me the changed flight options, I pick one and then it says an error occurred and that I have to call in to change. I called in and they were able to change it without problems. However, it's quite annoying the website isn't letting me do my own SDC.
Any other reports of issues like this?
When I am trying to change my flight on United.com as soon as I click select on the flight (I tried any flight, so it's not related to just one) I'm getting the following - is this happening to anyone else?:
Any other reports of issues like this?
When I am trying to change my flight on United.com as soon as I click select on the flight (I tried any flight, so it's not related to just one) I'm getting the following - is this happening to anyone else?:
Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-825-2296; the U.K., phone 0800 028 5003; elsewhere use the local phone number.Last edited by WineCountryUA; Apr 14, 2019 at 5:42 pm Reason: merging consecutive posts by same member
Apr 14, 2019, 5:15 pm
#2016
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
When I am trying to change my flight on United.com as soon as I click select on the flight (I tried any flight, so it's not related to just one) I'm getting the following - is this happening to anyone else?:
Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-825-2296; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Apr 14, 2019, 10:20 pm
#2017
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
Trying to check availability on the direct TLV-SFO flight this coming Sunday (21st). Searched on the website and fails to show this flight completely, and only finds flights with connection. OK, so presumably it's sold out...
Check the day before (20th, when the direct flight isn't actually running), and suddenly it shows me the flight on the 21st :
I'm guessing they've added some logic to make this show on the 20th (as it's leaving slightly after midnight of that day), but in doing so they've stopped it showing up at all on the day it's actually departing.
It's also claiming a "date change" for a flight that leaves on the same day it arrives...
Check the day before (20th, when the direct flight isn't actually running), and suddenly it shows me the flight on the 21st :
I'm guessing they've added some logic to make this show on the 20th (as it's leaving slightly after midnight of that day), but in doing so they've stopped it showing up at all on the day it's actually departing.
It's also claiming a "date change" for a flight that leaves on the same day it arrives...
Apr 15, 2019, 10:57 pm
#2018
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,219
Trying to check availability on the direct TLV-SFO flight this coming Sunday (21st). Searched on the website and fails to show this flight completely, and only finds flights with connection. OK, so presumably it's sold out...
Check the day before (20th, when the direct flight isn't actually running), and suddenly it shows me the flight on the 21st :
I'm guessing they've added some logic to make this show on the 20th (as it's leaving slightly after midnight of that day), but in doing so they've stopped it showing up at all on the day it's actually departing.
It's also claiming a "date change" for a flight that leaves on the same day it arrives...
Check the day before (20th, when the direct flight isn't actually running), and suddenly it shows me the flight on the 21st :
I'm guessing they've added some logic to make this show on the 20th (as it's leaving slightly after midnight of that day), but in doing so they've stopped it showing up at all on the day it's actually departing.
It's also claiming a "date change" for a flight that leaves on the same day it arrives...
Apr 15, 2019, 11:38 pm
#2019
Join Date: Sep 2008
Posts: 451
Trying to check availability on the direct TLV-SFO flight this coming Sunday (21st). Searched on the website and fails to show this flight completely, and only finds flights with connection. OK, so presumably it's sold out...
Check the day before (20th, when the direct flight isn't actually running), and suddenly it shows me the flight on the 21st :
I'm guessing they've added some logic to make this show on the 20th (as it's leaving slightly after midnight of that day), but in doing so they've stopped it showing up at all on the day it's actually departing.
It's also claiming a "date change" for a flight that leaves on the same day it arrives...
Check the day before (20th, when the direct flight isn't actually running), and suddenly it shows me the flight on the 21st :
I'm guessing they've added some logic to make this show on the 20th (as it's leaving slightly after midnight of that day), but in doing so they've stopped it showing up at all on the day it's actually departing.
It's also claiming a "date change" for a flight that leaves on the same day it arrives...
Also, the direct flight is not running this Fri night/Sat morning? Because of Passover? They fly on Yom Kippur. I have never heard of them not running a flight. Interesting.
Apr 17, 2019, 11:50 pm
#2020
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
Apr 18, 2019, 2:22 am
#2021
Join Date: Sep 2008
Posts: 451
Sorry. You are correct. I meant Rosh Hashanah. For Passover, it is strange that the SFO flight is not running but the EWR flights are... Actually, looks to be the case for Rosh Hashanah too this year. Last year or the year before, I thought they ran the SFO flight (at least to TLV) because a friend posted a picture of a mostly empty plane (which may be the reason it is not running this year).
Apr 30, 2019, 11:11 pm
#2023
Join Date: Feb 2002
Location: San Diego, CA
Programs: SPG Platinum, HH Diamond, MR/RC Plat, KLM Plat, AS MVPG75K, UA Gold
Posts: 229
MP login down for me on 4/30/19 10:00PM PST
Apr 30, 2019, 11:15 pm
#2024
Join Date: May 2004
Location: SFO sometimes
Programs: UA 1K, AA gold, A3 gold
Posts: 1,634
Yes 10:14pm PST also having login issues. Basically says contact MP service center can't log into account