Flying Machine

I don’t know if this is an enhancement :-) however, recently the upgrade and standby lists shows the persons name and seat number but no longer has the checkmark once cleared on the respective list.

goodeats21

Can't seem to get trip details to display currently, either on the website or app.
Any one else?

I was able to book both revenue and award tickets recently, though it seemed to be slower than normal.

leoo

Same here, not working for me on the website or app.

cerealmarketer

The Twitter team says they noted and working on it

Can't get online checkin or manage res to work

Clincher

I've gone a round and around with UA web and MileagePlus for about 3 weeks trying to figure out a solution to an issue I am having with UA's website and I have been unsuccessful in getting an answer. Has anyone else had a problem and/or can point me to who can help?
In answer to the question below UA web explained how to add new travelers. I don't need to add, I need to access my current list. Very frustrating.

"Message: Dear Sir: For some reason I am unable to log into my account. I have taken the step of calling UA web help twice and a ticket was created to look into the issue. It's not my password nor has my account been locked, as that has already been looked into as a possible problem. I can start a reservation and when prompted, login at the traveler page. However, the traveler drop down list does not populate. If I manually enter a passenger and continue it shows me as logged in and can select the credit card drop down list and select which ever one is needed. I appreciate any help you can provide."

The reply
"I am sorry to hear you are having issues when booking on United.com.
Although I am unsure, your issue sounds like it may be a simple problem with your MileagePlus profile. Here are the steps to follow to add "Saved Travelers" to your MileagePlus profile:
Please sign in to your MileagePlus account on United.com.
Once there, click on the "view account" link.
On the next screen, choose the "Profile and Preferences" tab, and choose "Personal Information" from the drop-down menu.
Now, on your Personal Information screen, click the down arrow next to "Saved Travelers."
Click on "+Add Traveler" at the bottom of this section.
Next, you will be required to enter your family members' legal names (exactly as it would appear on a passport or photo ID -- and airline ticket), date of birth, and gender.
You will also be able to include information like Known Traveler Numbers, Redress Numbers and MileagePlus numbers at this point as well. If you would like to add a separate phone number for each person's contact information while they are traveling, you have that option here. You'll also be able to choose a special meal preference (when available) and any special travel requests (such as wheelchair service requests) here too, if necessary.
I am hopeful this will solve our website's issues!
We are grateful for your business and loyalty as a MileagePlus member and we look forward to welcoming you on board in the near future."

WineCountryUA

Have you tried a different browser? What OS configuration?

The general first step is to clear your browser's cookies. It seems it is possible to get a corrupt cookie that creates problems.

narvik

Attempted car hire on UA: I just had the issue of the security questions' anwers not populating on an Android phone using Firefox Focus.
Tried Chrome instead, and it did populate there but kept resulting in 505 Errors (bad gateway).

Gave up...

Clincher

Thank you for the suggestion. I have used both Chrome, Edge and Explorer. And cleared cookies and did not help. To me it appears to be a specific issue with my profile on United's side but I have not been able to get someone to dig in and find the exact issue. Granted it appears to be just one person and the time needed to look into it is low priority.

jjangoo

Every time I search for a flight the UA site re-directs to a flight search that I made 6 months ago (LAX-HNL). I’ve cleared all cookies and site history from Chrome but the problems persist. For now I’m using incognito but any ideas on what’s causing this?

secretalcoholic

Weird one today, couldn't check in on the app no matter how many times I've tried, as well as SDC issues even though the flight was eligible. Thought I was flagged for SSSS.
Also KTN and Redress was completely erased from the itinerary.

Hopped onto UA website and bam everything worked.

mr8

Just applied a GPU and got this weirdness:

694 miles?

Silver Fox

In the UK I have to pay $100 to get put on the waitlist, sorry apply a GPU, I wonder if you are trying to apply it from a country that has similar taxes and it has converted it into miles instead of cash? Just a thought.

mr8

Nope, first time seeing this. They deducted the GPU, but I don’t think it actually deducted any miles though! I assume it’s just their glitchy site, but do they usually charge you the $100 when you apply for the waitlist or only if it clears?

Silver Fox

Yes, and then if/when it doesn't clear I have to apply for the refund as it has never, ever refunded automatically for me.

Clincher

I've entered credit card twice on a seat upgrade purchase only to have the 'complete purchase' button not work. Its not even pushing, it looks like a screen shot. an inoperable button and website.

These new, continuing and renewing issues are inexcusable.
Every time I call asking for help I hate the question which browser are you using? Did you delete cookies? Maybe your mileage plus account is locked from missing one of the numerous security questions or numbers. Can I put you on hold while I check on this issue. Sorry we can't fix that right now, try again in 24 hours. etc, etc

How many years have we been dealing with UA bomb?